Job Openings at Jumia Nigeria

Job Objective

As Senior Key Account Manager, you will be accountable for the most important of Jumia KPIs: growth and profitability. You will focus on managing c-levels end-to-end relationships for our top brands and vendors. From the very essence of commercial, to operations or even co-organization of Jumia key commercial events, your scope will provide you with all levers to drive your categories toward the right direction.

Main Responsibilities 

• Act as a representative of Jumia to Key Accounts
• Leveraging prospecting skills and relationships to build partnerships with our top brands and vendors
• Drive expansion of existing clients & generate new business with prospect chains
• Managing contract negotiations to establish strong working relationships with restaurant partners, including sustainable economics for both parties
• Play the role of an advocate of the Jumia Food managerial decisions to the vendor
• Ensuring pricing competitiveness, assortment, and stock availability of vendors in the category.
• On-boarding 100% of account’s products & anticipating sourcing through brand product tools
• Driving growth by ensuring we have the right products at the right prices
• Organizing key commercial training and performance steering sessions with vendors
• Collaborate with your accounts on key commercial events such as Black Friday, Jumia Anniversary, etc.
• Execute tasks based on tools, processes and performance based on reporting and campaigns
• Ensuring your accounts are matching key operational KPIs

Required Skills & Qualifications

• Bachelor's Degree in Business, or any related field
• Min 6 years either in FMCG, tier 1 retail groups, top banking & consulting companies
• Strong commercial skills & analytical skills
• Great capacity to handle high stake negotiations
• Resistant to stress, structured and organized
• Good with tools (excel & PPT, Salesforce.com would be a plus)
• Strong interpersonal skills: Convince the people and your team that you are making the right decisions
• Great ability to work in a fast paced and competitive environment
• Flawless English communication.

What we offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having a strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team

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Job Objective:

As a delivery experience associate, you will manage the training, engagement and performance tracking of delivery associates (dispatch riders and drivers), to ensure great delivery satisfaction and experience of both customers and delivery associates.

Key Responsibilities:

• Conduct and Improve training with Delivery Associates (DAs)
   
• Evaluate the progress of DAs at an individual level.
   
• Contribute in process and planning with a focus on DA needs and customer experience.
   
• Contribute to the engagement of the DA community and foster its sustenance.
   
• Monitor and track delivery experience related KPIs and Routines using Jumia backend tools.
   
• Ensure the implementation of tasks and projects defined by leads and department Head.
   
• Monitor driver-customer communication in line with customer Journey to ensure good customer experience.
   
• Work closely with hub managers and various departments, as well as maintain best practices and procedures of the delivery experience team.

Requirements:

• Bachelor’s degree in any related field.
   
• Excellent verbal and written communication skills
   
• Competent in Microsoft packages (Excel, Word & PowerPoint) and Google Docs
   
• Professionalism and deadline oriented
   
• Great Attention to details: ability to maintain accuracy
   
• Ability to manage multiple and competing priorities.
   
• Good knowledge of the e-commerce industry

What we offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having a strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team