Delivery Experience Associate at Jumia Nigeria

Job Objective:

As a delivery experience associate, you will manage the training, engagement and performance tracking of delivery associates (dispatch riders and drivers), to ensure great delivery satisfaction and experience of both customers and delivery associates.

Key Responsibilities:

• Conduct and Improve training with Delivery Associates (DAs)
   
• Evaluate the progress of DAs at an individual level.
   
• Contribute in process and planning with a focus on DA needs and customer experience.
   
• Contribute to the engagement of the DA community and foster its sustenance.
   
• Monitor and track delivery experience related KPIs and Routines using Jumia backend tools.
   
• Ensure the implementation of tasks and projects defined by leads and department Head.
   
• Monitor driver-customer communication in line with customer Journey to ensure good customer experience.
   
• Work closely with hub managers and various departments, as well as maintain best practices and procedures of the delivery experience team.

Requirements:

• Bachelor’s degree in any related field.
   
• Excellent verbal and written communication skills
   
• Competent in Microsoft packages (Excel, Word & PowerPoint) and Google Docs
   
• Professionalism and deadline oriented
   
• Great Attention to details: ability to maintain accuracy
   
• Ability to manage multiple and competing priorities.
   
• Good knowledge of the e-commerce industry

What we offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having a strong impact in building the African ecommerce sector.
• The opportunity to become part of a highly professional and dynamic team