Job Openings at Ikeja Electricity Distribution Company (IKEDC)

Reporting To: Contracts and Corporate Advisory Lead

Role Purpose

• To provide efficient, professional, legal, contractual and company secretarial support to the company while identifying risks, reducing liabilities, preventing litigation, ensuring compliance with laws and reducing general legal costs

Responsibilities

• Provide legal advice and support to the Company on relevant industry laws and regulations.
• Draft and review contractual agreements
• Negotiate low risk transactions with supervision.
• Assisting the Team with legal transactions and commercial negotiations.
• Undertake basic company secretarial function when required.
• Conduct legal and industry research from time to time.
• Knowledge and experience in Gas and Power transactions would be an added advantage.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Perform any other duties as requested by the Head Of Department

Minimum Qualifications

• LLB, BL Law with at least a 2nd class degree
• At least 5 years cognate experience in contract/corporate law and commercial law and has represented corporate bodies in civil and legal matters
• Experience leading in an organization with a proven track record of providing accurate and effective legal counsel, contract negotiation and drafting

Technical Competencies:

• Legal Advisory
• Legal Drafting
• Contract Management

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus

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Reporting To: Contact Centre Manager

Role Purpose

• Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA forum of NERC etc.

Responsibilities

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Respond to billing inquiries and handle customers' high bill complaints.
• Provide information about company programs, products and services.
• Report electric emergencies and outages.
• Provide data to customers requesting new services and/or construction and channel to appropriate office.
• Seek resolution of customer complaints.
• Respond to utility commission and agency inquiries.
• Updating customers' account.
• To take telephone calls on behalf of IE in order to fulfil customer requirements.
• To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

Minimum Qualifications

• This role requires a first degree in a Social Science or related course
• Requires at least 1 year relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

• Possesses current knowledge of profession.
• Knowledge of the business
• Good customer service management
• Good Phone Skills
• Good Analytical skills
• Commitment to Task

Behavioral Competencies:

• Ability to work under pressure and multi task effectively
• Good Verbal communication & interpersonal Skills
• Attention to Detail.
• Persuasive
• Good customer Service