Job Openings at HRLeverage Africa

Role Overview

• The Call Center Attendant will serve as the first point of contact for customers, handling inquiries, resolving complaints, and driving conversions through excellent communication and customer service.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries professionally
• Provide accurate information about visa services, travel packages, and related offerings
• Convert inquiries into paying clients through effective communication
• Handle customer complaints and escalate when necessary
• Maintain proper records of calls and customer interactions
• Follow up with leads and existing clients
• Meet daily/weekly call and conversion targets

Requirements

• Minimum of OND / HND / BSc in any discipline
• 0–1 year experience in customer service, sales, or call center roles
• Strong communication and interpersonal skills
• Ability to work under pressure and meet targets
• Basic computer proficiency.

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Role Overview

• The Secretary will provide administrative and clerical support to ensure smooth office operations and efficient service delivery.

Key Responsibilities

• Manage office documentation and filing systems
• Schedule meetings and coordinate appointments
• Handle correspondence (emails, letters, calls)
• Maintain records and prepare reports
• Support management and operational staff
• Ensure smooth day-to-day administrative operations

Requirements

• Minimum of OND/HND in a relevant field
• 1–3 years administrative or secretarial experience
• Strong organizational and multitasking skills
• Good written and verbal communication skills
• Proficiency in Microsoft Office tools.