Job Openings at Hempawa Consult

About the Role

• We are seeking a friendly, organized, and tech-savvy Front Desk & Customer Support Associate to be the first point of contact for customers and visitors. The ideal candidate will combine a welcoming presence with strong communication and problem-solving skills to deliver outstanding customer support, both in-person and through digital channels.

Key Responsibilities

• Serve as the front-facing representative, warmly welcoming visitors and directing them appropriately.
• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues with empathy, clarity, and efficiency.
• Maintain an organized front desk and ensure all customer-facing areas reflect a high standard of professionalism.
• Support onboarding of new users/customers and guide them through the usage of our digital services.
• Collaborate with internal teams (Sales, Product, Tech) to escalate and resolve service issues as needed.
• Document customer interactions and update records accurately using CRM systems.
• Support administrative duties and contribute to improving customer experience strategies.

Requirements

• Excellent verbal and written communication skills.
• Proven experience in front desk, customer service, or administrative roles.
• Proficiency with Microsoft Office Suite and CRM tools.
• Ability to multitask, stay organized, and remain calm under pressure.
• Strong interpersonal skills and a customer-first mindset.
• A minimum of OND/HND/BSc in any relevant field.

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About the Role:

• Hempawa Consult is recruiting on behalf of a fast-growing fintech client seeking a highly motivated and results-driven Customer Acquisition Specialist (Telesales). The ideal candidate will be responsible for engaging prospective customers, articulating the value of our client’s solutions, and converting leads into loyal users.

Key Responsibilities:

• Initiate contact with potential customers via phone calls, SMS, and messaging platforms to introduce and promote fintech services.
• Clearly communicate the benefits and features of the products in relation to identified customer needs.
• Guide interested prospects through the sign-up and onboarding process with professionalism and clarity.
• Maintain consistent follow-up with leads using CRM tools to track interactions and conversions.
• Achieve and exceed weekly and monthly targets for customer acquisition and conversion rates.
• Collaborate closely with internal marketing and product teams to align outreach messaging and ensure a seamless customer journey.
• Collect and relay customer feedback to support continuous product and service improvement.

Qualifications & Skills:

• Minimum of 1–2 years’ experience in telesales, customer acquisition, or a similar role (preferably within the fintech or tech space).
• Excellent communication and persuasive selling skills.
• Ability to manage multiple leads efficiently and maintain high follow-up standards.
• Proficient in CRM software and customer engagement tools.
• Goal-oriented with a passion for customer satisfaction and results.