Front Desk & Customer Support Associate at Hempawa Consult

About the Role

• We are seeking a friendly, organized, and tech-savvy Front Desk & Customer Support Associate to be the first point of contact for customers and visitors. The ideal candidate will combine a welcoming presence with strong communication and problem-solving skills to deliver outstanding customer support, both in-person and through digital channels.

Key Responsibilities

• Serve as the front-facing representative, warmly welcoming visitors and directing them appropriately.
• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues with empathy, clarity, and efficiency.
• Maintain an organized front desk and ensure all customer-facing areas reflect a high standard of professionalism.
• Support onboarding of new users/customers and guide them through the usage of our digital services.
• Collaborate with internal teams (Sales, Product, Tech) to escalate and resolve service issues as needed.
• Document customer interactions and update records accurately using CRM systems.
• Support administrative duties and contribute to improving customer experience strategies.

Requirements

• Excellent verbal and written communication skills.
• Proven experience in front desk, customer service, or administrative roles.
• Proficiency with Microsoft Office Suite and CRM tools.
• Ability to multitask, stay organized, and remain calm under pressure.
• Strong interpersonal skills and a customer-first mindset.
• A minimum of OND/HND/BSc in any relevant field.