Job Openings at Deloitte

Job Purpose

The Administrative Support role will be responsible for providing administrative assistance to various departments within AMCE. The role will ensure smooth office operations by managing correspondence, scheduling, data entry, and supporting day-to-day office tasks. The Administrative Support role will help maintain a highly organized and efficient environment for the team and enhance overall productivity within the facility.

Core Responsibilities

Operational and Office Management

• Coordinate daily administrative activities, ensuring smooth office operations.
• Manage appointment scheduling and meetings for department heads and senior staff.
• Organize and maintain office records and files, ensuring compliance with data protection regulations.
• Ensure timely ordering of office supplies and monitor inventory levels.
• Coordinate logistics for hospital events, meetings, and conferences.

Communication and Correspondence

• Serve as the point of contact for internal and external communication, both in person and via phone/email.
• Prepare, proofread, and edit correspondence such as emails, memos, and reports.
• Relay messages between different departments and ensure proper follow-up.
• Maintain effective communication with patients, families, and vendors.
• Develop and manage communication protocols for internal staff.

Financial and Budget Support

• Assist in processing invoices, tracking departmental expenses, and managing budgets.
• Provide support to senior finance staff in preparation of financial reports and documentation.
• Ensure timely payment of vendor invoices and maintain records of financial transactions.
• Assist in tracking and reconciling departmental budgets.
• Help prepare reports for audits and assist in the internal auditing process.

Scheduling and Coordination

• Support the scheduling of meetings, appointments, and surgeries for healthcare professionals.
• Coordinate with physicians, nurses, and other medical staff to ensure effective scheduling.
• Prepare necessary documentation and materials for meetings or patient visits.
• Facilitate the preparation and organization of patient intake forms and reports.
• Ensure that all documentation is properly filed and readily accessible when needed.

Compliance and Documentation

• Ensure that all operational activities adhere to healthcare regulations and organizational policies.
• Assist in maintaining compliance with medical records and patient confidentiality standards.
• Support the audit processes and provide required documentation for legal and regulatory audits.
• Keep up-to-date with healthcare policies, legislation, and best practices.
• Ensure proper document control, including storage and retrieval of sensitive patient records.

Educational Requirements

• Bachelor’s degree  in Business Administration, Management, or a related field is preferred.
• Master’s degree in Healthcare Administration, Business Administration, or related field is an added advantage.

Professional Requirements

• Any administrative or healthcare-related certification is a plus (e.g., Medical Office Administration, Health Services Administration).

Experience Requirements

• 1-4 years of administrative support experience, preferably in a healthcare setting.
• Experience working in a medical environment or hospital is preferred.
• Proven ability to manage administrative functions, including scheduling, billing, and office management.
• Experience with healthcare management software or similar systems is an advantage.

Competency Requirements

Knowledge Requirements

• Knowledge of office procedures and best practices.
• Familiarity with various software applications (e.g., word processing, spreadsheets, databases).
• Understanding of basic accounting and procurement principles.

Skill Requirements

• Excellent communication (written and verbal) and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in data entry and record keeping.
• Ability to prioritize tasks and work independently.

Personal Abilities

• High level of integrity and confidentiality.
• Attention to detail and accuracy.
• Positive attitude and customer service orientation.
• Adaptability and flexibility.
• Proactive and resourceful.

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Job Purpose

The Porters will be responsible for the safe and efficient transportation of patients, equipment, supplies, and other materials throughout the hospital. This role will ensure timely and reliable movement of items, contributing to the smooth operation of clinical services and a positive patient experience across the hospital.

Core Responsibilities

Patient Transportation

• Safely transport patients to and from various departments using wheelchairs, stretchers, or beds.
• Assist patients with ambulation and transfers as needed.
• Ensure patient comfort and safety during transport.
• Confirm patient identification before and during transport.
• Adhere to infection control protocols during patient transport.

Equipment and Supply Transportation

• Transport medical equipment, supplies, and other materials throughout the hospital.
• Ensure proper handling and security of items during transport.
• Deliver items to designated locations promptly and efficiently.
• Maintain cleanliness of transport equipment (e.g., wheelchairs, stretchers).
• Report any damaged or malfunctioning equipment.

Specimen and Sample Delivery

• Transport laboratory specimens, samples, and other sensitive materials.
• Follow strict protocols for handling and labeling specimens.
• Ensure timely and accurate delivery to the laboratory.
• Maintain confidentiality of patient information.
• Adhere to biohazard safety procedures.

General Portering Duties

• Assist with setting up and rearranging furniture for meetings and events.
• Deliver mail and packages within the hospital.
• Assist with other tasks as assigned by supervisors.
• Maintain cleanliness and orderliness of work areas.
• Report any maintenance issues or safety hazards.

Qualifications

Educational Requirement

• HND/BSc. in Health Care Administration or a related field.
• Professional Requirements
• Attendance of at least one training on Basic life support and Equipment handling.

Experience Requirements

• 1-3 years of experience in the medical field.

Competency Requirement

Knowledge Requirements

• Ability to communicate effectively and understand instructions.
• Possession of basic life support skills like CPR. 
• Ability to respond to medical emergencies.

Skill Requirements

• Ability to safely operate wheelchairs, stretchers, and other transport equipment.
• Knowledge of proper lifting and moving techniques
•  Basic understanding of medical terminology and procedures.
• Good communication and interpersonal skills.
• Ability to follow instructions and work independently. 
• Basic computer skills for using communication device

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision.
• Proactive and organized.
• Has personal and professional credibility and commands the respect of colleagues and peers
• Supportive and approachable and capable of inspiring confidence in staff members
• Ability to adapt accordingly.
• High levels of honesty and integrity

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Job Purpose

The Security Dispatch Supervisor will be responsible for the efficient and effective operation of the security dispatch center. This role will ensure timely response to security incidents, effective communication with security personnel and other stakeholders, and accurate record-keeping across the hospital, contributing to a safe and secure environment for patients, staff, and visitors.

Core Responsibilities

Dispatch Operation

• Receive and process incoming calls for security assistance.
• Dispatch security personnel to various locations within the hospital.
• Monitor security cameras and other surveillance equipment.
• Maintain accurate logs of all dispatch activities.
• Prioritize calls based on the nature and urgency of the situation.
• Incident Documentation and Reporting
• Document all security incidents and dispatch activities in detail.
• Prepare incident reports and submit them to appropriate personnel.
• Maintain confidentiality of sensitive information.
• Ensure the accuracy and completeness of all records.
• Analyze incident data to identify trends and patterns.

Emergency Response

• Respond to emergency situations according to established protocols.
• Coordinate with other emergency services (e.g., police, fire department) as needed.
• Provide support to security personnel during critical incidents.
• Maintain calm and composure during stressful situations.
• Activate emergency notification systems as required.

Qualifications

Educational Requirements

• Higher National Diploma, associate or bachelor’s degree in a related field preferred.

Professional Requirements

• Professional certification/ membership of a relevant recognized professional body.

Experience Requirements

• Minimum 5 years of experience in the security field.

Competency Requirements

Knowledge Requirements

• A thorough understanding of hospital security protocols, including access control, incident response, emergency procedures, and crime prevention strategies. This includes knowing when and how to escalate situations.
• Knowledge of incident command systems, how to classify incidents, prioritize responses, and manage resources effectively during emergencies. This includes understanding different types of incidents (e.g. medical emergencies, security breaches, fire alarms)
• Use of Force and all that relates to it.
• Knowledge of radio communication and dispatch systems. 

Skill Requirements

• Proficiency in using radio communication systems and other dispatch technology.
• Supervisory Skills: Strong leadership, mentorship, and team management skills. Ability to motivate and inspire team members.
• Communication Skills: Excellent written and verbal communication skills. Ability to communicate effectively with staff, patients, and visitors.
• Organizational Skills: Strong organizational and time management skills. Ability to prioritize tasks and meet deadlines.
• Problem-solving Skills: Ability to identify and resolve issues related to security.

Personal Abilities

• Shares the AMCE’s vision.
• Professional attitude towards work
• Ability to manage stress and work under pressure.
• Must always be proactive and alert.
• Strong teamwork and collaboration skills.
• High level of attention to detail and accuracy.
• Strong commitment to safety and a proactive approach to safety management.