Security Dispatch Supervisor at Deloitte

Job Purpose

The Security Dispatch Supervisor will be responsible for the efficient and effective operation of the security dispatch center. This role will ensure timely response to security incidents, effective communication with security personnel and other stakeholders, and accurate record-keeping across the hospital, contributing to a safe and secure environment for patients, staff, and visitors.

Core Responsibilities

Dispatch Operation

• Receive and process incoming calls for security assistance.
• Dispatch security personnel to various locations within the hospital.
• Monitor security cameras and other surveillance equipment.
• Maintain accurate logs of all dispatch activities.
• Prioritize calls based on the nature and urgency of the situation.
• Incident Documentation and Reporting
• Document all security incidents and dispatch activities in detail.
• Prepare incident reports and submit them to appropriate personnel.
• Maintain confidentiality of sensitive information.
• Ensure the accuracy and completeness of all records.
• Analyze incident data to identify trends and patterns.

Emergency Response

• Respond to emergency situations according to established protocols.
• Coordinate with other emergency services (e.g., police, fire department) as needed.
• Provide support to security personnel during critical incidents.
• Maintain calm and composure during stressful situations.
• Activate emergency notification systems as required.

Qualifications

Educational Requirements

• Higher National Diploma, associate or bachelor’s degree in a related field preferred.

Professional Requirements

• Professional certification/ membership of a relevant recognized professional body.

Experience Requirements

• Minimum 5 years of experience in the security field.

Competency Requirements

Knowledge Requirements

• A thorough understanding of hospital security protocols, including access control, incident response, emergency procedures, and crime prevention strategies. This includes knowing when and how to escalate situations.
• Knowledge of incident command systems, how to classify incidents, prioritize responses, and manage resources effectively during emergencies. This includes understanding different types of incidents (e.g. medical emergencies, security breaches, fire alarms)
• Use of Force and all that relates to it.
• Knowledge of radio communication and dispatch systems. 

Skill Requirements

• Proficiency in using radio communication systems and other dispatch technology.
• Supervisory Skills: Strong leadership, mentorship, and team management skills. Ability to motivate and inspire team members.
• Communication Skills: Excellent written and verbal communication skills. Ability to communicate effectively with staff, patients, and visitors.
• Organizational Skills: Strong organizational and time management skills. Ability to prioritize tasks and meet deadlines.
• Problem-solving Skills: Ability to identify and resolve issues related to security.

Personal Abilities

• Shares the AMCE’s vision.
• Professional attitude towards work
• Ability to manage stress and work under pressure.
• Must always be proactive and alert.
• Strong teamwork and collaboration skills.
• High level of attention to detail and accuracy.
• Strong commitment to safety and a proactive approach to safety management.