Job Openings at Avario Digitals

Job Description

A Customer Service Officer represents the first point of contact with the clients of a business. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget.
Also known as a front desk receptionist.

• At Avario Digital’s LTD, our CSO is to oversee all receptionist and secretarial duties at our main entrance desk and serve as an intermediary for support staff (cleaners, securities, drivers), clients and the management.
• Understanding that special functions like access to enquiry emails, and official enquiry lines of all brands that co-exist within Avario Digitals LTD is compulsory.
•  You will be required to perform a range of duties including answering phone calls, managing tasks as applicable and an ambience that keeps clients.
• Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, you are to be always presentable and friendly, with outstanding people’s skills, a talent for multi-tasking, with excellent communication and organizational skills. It’s a must that your product knowledge is excellent.

Responsibilities:

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages and distribute them to their appropriate departments.
• Monitor, organize and forward emails appropriately
• Assign tickets to the required departments
• Track and order office equipment and supplies.
• Maintain records and files.
• Oversee the office expense budget.
• Always monitor the ambience & cleanliness of the office
• Appraise support staff based on deliverables
• Prepare and collate daily, weekly, and monthly report (e.g., Customer Satisfaction etc.)
• Proper bookkeeping especially statutory records (visitors logbook, staff attendance etc.)
• Monitor invoices and expense records
• Setup meetings and appointments both inhouse / client

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Requirements

• Coordinate and facilitate online sales for the organization and client
• Generate and update website content (products, content, promotions) 
• Update keywords per SKU (Stock Keeping Unit)
• Coordinate and facilitate an end to end online sales for delivery and payment 
• Build traffic and sales via the website 
• Plan, define and implement website changes and functional improvements 
• Maintain and update the online marketing plan for the website 
• Monitor key performance indicators on the website and develop plans to improve them. 
• Monitor inbound product inventory on purchase orders to coordinate timely delivery to the client
• Research, evaluate, identify, and lead the development of new product features and promotional programs to grow overall eCommerce revenue
• Managing digital advertising including Google Analytics, Adwords, retargeting, Facebook, Instagram, YouTube, and other media partners
• Meeting customers' expectations by recommending changes to products or services and websites.
• Update product information and content on the website
• Work with the Team to create images, promotions, etc. for display on the website
• Prepare reports and analyze conversion numbers
• Other duties may be assigned by the HOD