Job Offers at WootLab

About the Programme

• The South South BPO Workforce Development Programme seeks to equip young people across the South South region with industry-relevant skills for employment in Business Process
• Outsourcing (BPO), technology-enabled services, and creative industries. The programme will adopt a training-to-jobs approach through employer partnerships, internships, apprenticeships, remote work opportunities, and entrepreneurship pathways.
• The programme includes large-scale beneficiary mobilisation, employer engagement, curriculum co-creation, job placement, and stakeholder coordination across the South South region.

Role Summary

• The Field Officer will support programme implementation through beneficiary verification, field monitoring, data collection, compliance monitoring, employment verification, stakeholder engagement, and quality assurance activities.
• The role will be responsible for ensuring the accuracy of programme data, supporting field-level implementation activities, conducting beneficiary and employer verification exercises, and providing operational support across programme locations.
• The successful candidate will play a critical role in maintaining programme integrity, accountability, and data quality throughout implementation.

Key Responsibilities

Beneficiary Verification and Validation

• Conduct beneficiary verification and validation activities.
• Verify participant eligibility, attendance, certification, and programme participation records.
• Support beneficiary onboarding and registration processes.
• Maintain accurate field records and verification documentation.

Employment Verification and Tracking

• Conduct employment verification and beneficiary follow-up activities.
• Validate job placement outcomes and employment status.
• Verify employer information and beneficiary engagement records.
• Support post-placement monitoring and employment tracking activities.

Field Monitoring and Compliance

• Conduct routine field visits to training centres, programme locations, and partner sites.
• Monitor compliance with programme guidelines, operational procedures, and donor requirements.
• Identify implementation challenges, risks, and quality concerns.
• Escalate issues and provide recommendations for corrective action.

Data Collection and Quality Assurance

• Collect programme data using approved tools and methodologies.
• Conduct data quality checks and validation exercises.
• Support surveys, assessments, audits, and evaluation activities.
• Maintain accurate and timely programme documentation.
• Stakeholder Engagement and Reporting
• Support engagement with beneficiaries, employers, community stakeholders, and programme partners.
• Provide field-level feedback and implementation insights.
• Prepare field reports, verification reports, and monitoring updates.
• Support programme reviews and accountability processes.

Key Deliverables

• Beneficiary Verification Reports.
• Employment Validation Reports.
• Field Monitoring Reports.
• Data Quality Assurance Reports.
• Compliance Monitoring Reports.
• Beneficiary Tracking Documentation.
• Programme Field Activity Reports.

Required Qualifications

Professional Experience

• Minimum of 3 years of experience conducting field assessments, beneficiary verification, employment validation, monitoring activities, data quality assurance, compliance monitoring, or community engagement.
• Experience supporting development programmes, workforce development initiatives, or donor-funded projects is desirable.
• Experience collecting and managing programme data in field environments.
• Strong reporting and stakeholder engagement experience.

Core Competencies

• Field monitoring and verification.
• Data collection and quality assurance.
• Compliance monitoring.
• Beneficiary engagement and support.
• Report writing and documentation.
• Attention to detail and accuracy.
• Communication and interpersonal skills.
• Problem-solving and accountability.

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About the Programme

• The South South BPO Workforce Development Programme seeks to equip young people across the South South region of Nigeria with industry-relevant skills for employment in Business Process Outsourcing (BPO), technology-enabled services, and creative industries.
• The programme is designed to create sustainable pathways into employment, remote work, freelancing, and entrepreneurship while promoting inclusion, equity, and economic empowerment.

Role Summary

• The GESI Manager will provide strategic leadership for gender equality, disability inclusion, safeguarding, and social inclusion across all programme activities. The role will ensure that women, persons with disabilities, NEET youth, internally displaced persons, and other vulnerable groups are effectively included and supported throughout recruitment, training, certification, and employment placement processes.

Key Responsibilities

• Lead the design and implementation of the programme's Gender and Social Inclusion Framework.
• Mainstream gender and inclusion across programme design, training delivery, employer engagement, and job placement activities.
• Develop and implement strategies to achieve programme targets for women, persons with disabilities, and other vulnerable groups.
• Establish and manage safeguarding and beneficiary protection systems.
• Coordinate disability inclusion and accessibility measures across training centres and digital learning platforms.
• Oversee grievance redress and referral mechanisms.
• Conduct GESI capacity-building sessions for programme staff, trainers, employers, and partners.
• Develop and submit periodic GESI performance reports and donor updates.

Qualifications and Experience

• Master's degree in Gender Studies, Development Studies, Social Policy, International Development, Sociology, Education, Social Work, or a related field.
• Minimum of 8 years' experience implementing gender, inclusion, safeguarding, or social development programmes.
• Demonstrated experience working with women, youth, persons with disabilities, and vulnerable populations.
• Experience managing GESI components within donor-funded programmes.
• Strong knowledge of disability inclusion, safeguarding, and social protection frameworks.
• Experience working with development partners, government agencies, and civil society organisations.

Preferred Certifications

• GenderPro Certification.
• UN Women Gender Equality Certification.
• ILO Gender Equality and Women's Empowerment Certification.
• CBM Disability Inclusion Certification.
• Protection from Sexual Exploitation and Abuse (PSEA) Certification.
• Safeguarding Certification.

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About the Programme

• The South South BPO Workforce Development Programme seeks to equip young people across the South South region with industry-relevant skills for employment in Business Process Outsourcing (BPO), technology-enabled services, and creative industries. The programme will adopt a training-to-jobs approach through employer partnerships, internships, apprenticeships, remote work opportunities, and entrepreneurship pathways.
• The programme includes large-scale beneficiary mobilisation, employer engagement, curriculum co-creation, job placement, and stakeholder coordination across the South South region.

Role Summary

• The Programmes Associate will provide operational, administrative, and coordination support for the successful implementation of programme activities across beneficiary recruitment, training delivery, stakeholder engagement, employment initiatives, monitoring activities, and reporting processes.
• The role will support programme teams in ensuring efficient programme execution, participant management, documentation, logistics coordination, data management, and stakeholder communication.
• The successful candidate will play an important role in ensuring programme activities are delivered effectively and on schedule.

Key Responsibilities

Programme Coordination and Support

• Support planning, coordination, and implementation of programme activities.
• Assist with beneficiary onboarding, participant management, and programme administration.
• Coordinate programme schedules, meetings, workshops, and stakeholder engagements.
• Support implementation teams in tracking programme activities and deliverables.

Participant Management

• Maintain participant databases and programme records.
• Support beneficiary registration, screening, onboarding, and engagement activities.
• Monitor participant attendance, participation, and progression.
• Respond to beneficiary enquiries and support communication activities.

Logistics and Event Coordination

• Support logistics planning for training sessions, meetings, workshops, and events.
• Coordinate venue arrangements, materials distribution, participant communication, and event administration.
• Support travel coordination and operational logistics where required.
• Ensure timely availability of programme resources and materials.

Documentation and Reporting

• Maintain programme documentation, records, and filing systems.
• Prepare activity reports, meeting minutes, implementation updates, and administrative reports.
• Support data collection and reporting processes.
• Assist in compiling donor reports and programme documentation.

Stakeholder Engagement and Communication

• Support communication with beneficiaries, trainers, employers, partners, and stakeholders.
• Coordinate stakeholder meetings and follow-up actions.
• Maintain stakeholder contact databases and communication records.
• Support outreach and engagement activities as required.

Key Deliverables

• Programme Activity Reports.
• Participant Management Records.
• Meeting Minutes and Coordination Documentation.
• Training and Event Logistics Reports.
• Beneficiary Engagement Reports.
• Programme Documentation and Filing Systems.
• Administrative and Operational Support Reports.

Required Qualifications

Professional Experience

• Minimum of 3 years of experience supporting programme implementation, project coordination, participant management, logistics, administration, or stakeholder engagement activities.
• Experience supporting workforce development, education, skills development, employment, or donor-funded programmes is desirable.
• Strong organisational, documentation, and coordination skills.
• Experience working with programme reporting and administrative systems.

Core Competencies

• Programme coordination and administration.
• Participant and stakeholder management.
• Logistics and event coordination.
• Documentation and record management.
• Report writing and communication.
• Time management and organisation.
• Problem-solving and attention to detail.
• Teamwork and collaboration.

go to method of application »

About the Programme

• The South South BPO Workforce Development Programme seeks to equip young people across the South South region with industry-relevant skills for employment in Business Process
• Outsourcing (BPO), technology-enabled services, and creative industries. The programme will adopt a training-to-jobs approach through employer partnerships, internships, apprenticeships, remote work opportunities, and entrepreneurship pathways.
• The programme includes large-scale beneficiary mobilisation, employer engagement, curriculum co-creation, job placement, and stakeholder coordination across the South South region.

Role Summary

• The Research Associate will support programme planning, implementation, and decision-making through high-quality research, labour market intelligence, ecosystem mapping, skills demand assessments, and data analysis.
• The role will be responsible for generating evidence-based insights that inform programme design, curriculum development, employer engagement, beneficiary selection, and employment strategies.
• The successful candidate will work closely with programme leadership, technical teams, employers, and stakeholders to ensure programme decisions are informed by current labour market realities and industry demand.

Key Responsibilities

Labour Market Research and Analysis

• Conduct labour market assessments and workforce demand studies.
• Analyze employment trends, skills gaps, and emerging opportunities across priority sectors.
• Monitor local, regional, and global BPO industry developments.
• Generate labour market intelligence reports to support programme planning.
• Ecosystem Mapping and Industry Engagement
• Conduct ecosystem mapping of employers, training providers, innovation hubs, industry associations, and workforce development actors.
• Identify potential employer partnerships and industry engagement opportunities.
• Support stakeholder consultations and market validation activities.
• Maintain databases of ecosystem stakeholders and industry actors.

Data Collection and Reporting

• Design and implement research tools, surveys, interviews, and assessment instruments.
• Collect, analyse, and interpret quantitative and qualitative data.
• Prepare research reports, policy briefs, presentations, and evidence summaries.
• Support programme reporting and donor information requirements.

Knowledge Management and Learning

• Document programme insights, trends, and lessons learned.
• Support development of knowledge products and learning resources.
• Contribute to evidence-based programme improvement and innovation.
• Support programme reviews, evaluations, and strategic planning processes.

Key Deliverables

• Labour Market Assessment Reports.
• Skills Demand Analysis Reports.
• Employer and Ecosystem Mapping Reports.
• Research Briefs and Industry Intelligence Reports.
• Stakeholder Analysis Reports.
• Programme Learning and Insight Reports.
• Data Visualisation and Presentation Materials.

Required Qualifications

Professional Experience

• Minimum of 3 years of experience conducting labour market research, ecosystem mapping, industry analysis, skills demand assessments, or policy research.
• Experience supporting workforce development, employment, education, entrepreneurship, or donor-funded programmes is desirable.
• Strong analytical and report writing skills.
• Experience using research tools and data analysis software is an advantage.

Core Competencies

• Research design and implementation.
• Labour market and workforce analysis.
• Data collection and analysis.
• Report writing and presentation.
• Stakeholder research and ecosystem mapping.
• Critical thinking and problem-solving.
• Data visualisation and communication.

go to method of application »

About the Programme

• The South South BPO Workforce Development Programme seeks to equip young people across the South South region with industry-relevant skills for employment in Business Process Outsourcing (BPO), technology-enabled services, and creative industries.
• The programme will adopt a training-to-jobs approach through employer partnerships, internships, apprenticeships, remote work opportunities, and entrepreneurship pathways.
• The programme includes large-scale beneficiary mobilisation, employer engagement, curriculum co-creation, job placement, and stakeholder coordination across the South South region.

Role Summary

• The State-Level Coordinator will provide operational leadership and coordination for programme implementation within an assigned state. The role will be responsible for overseeing beneficiary mobilisation, stakeholder engagement, training delivery coordination, employer engagement support, monitoring activities, and reporting within the state.
• The successful candidate will serve as the primary programme representative at the state level and will work closely with government agencies, community stakeholders, training centres, innovation hubs, employers, and beneficiaries to ensure successful programme implementation.

Key Responsibilities

Programme Coordination and Implementation

• Coordinate day-to-day programme implementation activities within the assigned state.
• Support beneficiary mobilisation, screening, training delivery, and employment activities.
• Monitor implementation progress against workplans, milestones, and programme targets.
• Ensure compliance with programme policies, procedures, and donor requirements.

Stakeholder Engagement and Partnerships

• Develop and maintain relationships with state government agencies, community leaders, educational institutions, employers, and ecosystem stakeholders.
• Coordinate stakeholder consultations, programme meetings, outreach activities, and community engagement initiatives.
• Represent the programme at state-level meetings, workshops, and public events.
• Support collaboration between programme partners and local stakeholders.

Operational Support and Logistics

• Coordinate training venues, implementation schedules, and operational activities.
• Support trainer deployment, beneficiary onboarding, and programme logistics.
• Identify implementation risks and escalate issues where necessary.
• Ensure smooth coordination of programme activities across all implementation locations within the state.

Monitoring, Reporting and Compliance

• Track programme performance and implementation progress within the state.
• Maintain accurate records of beneficiaries, stakeholders, activities, and outcomes.
• Prepare weekly, monthly, and quarterly implementation reports.
• Support monitoring visits, audits, evaluations, and verification exercises.

Key Deliverables

• State Implementation Plans.
• Stakeholder Engagement Reports.
• Beneficiary Mobilisation Reports.
• Training Coordination Reports.
• Monthly State Performance Reports.
• Risk and Issue Tracking Reports.
• Programme Activity Documentation.

Required Qualifications

Professional Experience

• Minimum of 5 years of experience managing state-level development programmes, training initiatives, youth development projects, or community-based interventions.
• Experience coordinating multi-stakeholder programmes involving government agencies, development partners, and local communities.
• Strong stakeholder engagement, reporting, and operational coordination experience.
• Experience supporting donor-funded programmes is desirable.

Core Competencies

• Programme coordination and implementation.
• Stakeholder engagement and relationship management.
• Community mobilisation and outreach.
• Operational planning and logistics management.
• Report writing and documentation.
• Problem-solving and decision-making.
• Communication and interpersonal skills.

go to method of application »

About the Programme

• The South South BPO Workforce Development Programme seeks to equip 50,000 young people across the South South region with industry-relevant skills for employment in Business Process
• Outsourcing (BPO), technology-enabled services, and creative industries.
• The programme adopts a training-to-employment approach through employer partnerships, internships, apprenticeships, remote work opportunities, freelancing pathways, and entrepreneurship development.
• The programme includes large-scale beneficiary mobilisation, employer engagement, curriculum co-creation, certification, job placement, and stakeholder coordination across the South South region.

Role Summary

• The Creative and Digital Skills Training & Curriculum Development Expert will lead the design, development, validation, and continuous improvement of the programme's workforce development architecture, learning pathways, competency frameworks, assessments, certification systems, and training standards.
• The role will ensure that all learning programmes are aligned with employer requirements, occupational standards, emerging labour market needs, and workforce readiness expectations across BPO, technology-enabled services, and creative economy sectors.
• The successful candidate will work closely with employers, industry experts, certification bodies, trainers, and programme partners to ensure beneficiaries acquire competencies that translate into measurable employment outcomes.

Key Responsibilities

Workforce Development and Curriculum Design

• Develop comprehensive learning pathways across the creative and digital economy sectors.
• Develop occupational standards, role profiles, learning outcomes, and competency frameworks aligned with labour market demand.
• Ensure all curricula integrate practical workplace applications, project-based learning, industry simulations, and employment readiness components.
• Embed remote work readiness, virtual collaboration, freelancing, client management, and digital professionalism competencies across all learning pathways.
• Employer-Led Curriculum Development
• Lead curriculum co-creation workshops with employers, BPO operators, technology companies, creative industry organisations, and industry experts.
• Facilitate employer validation of competencies, learning outcomes, assessment methodologies, and certification pathways.
• Coordinate periodic curriculum reviews to ensure alignment with evolving industry requirements and workforce trends.
• Support the work of industry advisory groups and curriculum validation panels.
• Competency Framework and Occupational Standards Development
• Develop competency frameworks for priority BPO, digital, and creative economy occupations.
• Define technical, behavioural, digital, and employability competencies required for each occupational pathway.
• Establish proficiency levels and progression pathways linked to employment opportunities and career advancement.
• Map competencies to certification requirements and industry standards.

Assessment and Certification Systems

• Develop competency-based assessment blueprints and learner evaluation methodologies.
• Design practical assessments, workplace simulations, capstone projects, portfolio reviews, and industry validation exercises.
• Establish assessment moderation, quality assurance, and certification procedures.
• Develop certification pathways aligned with industry-recognised credentials and workforce requirements.
• Ensure assessments effectively measure workplace readiness and job performance capabilities.

Training Quality Assurance

• Develop training delivery standards, facilitator guidelines, and quality assurance frameworks.
• Establish systems for monitoring learning quality, participant performance, and curriculum effectiveness.
• Review training outcomes and recommend improvements based on employer feedback and labour market data.
• Support trainer capacity building and quality improvement initiatives.

Learning Technology and Digital Delivery

• Support the design and deployment of digital learning systems, learning management platforms, and blended learning approaches.
• Develop digital learning content, facilitator resources, assessment tools, and learner support materials.
• Ensure all learning resources meet accessibility and inclusion requirements.

Stakeholder and Industry Engagement

• Coordinate curriculum validation workshops with employers, industry associations, training institutions, and ecosystem partners.
• Engage certification bodies and professional associations to strengthen learning and certification pathways.
• Facilitate consultations with employers and industry stakeholders to ensure curriculum relevance and workforce alignment.
• Support job placement and employer engagement activities through continuous alignment between training outcomes and labour market demand.

Monitoring, Reporting and Learning

• Track learning outcomes, curriculum effectiveness, certification performance, and workforce readiness indicators.
• Produce curriculum development reports, quality assurance reports, and learning performance analyses.
• Document lessons learned and recommendations for continuous curriculum improvement.
• Contribute to programme reviews, evaluations, and performance reporting.

Required Qualifications

Education

• Master's degree in Education, Instructional Design, Curriculum Development, Workforce Development, Human Resource Development, Educational Technology, Digital Skills Development, Creative Industries, Learning Sciences, or a related field.
• A Bachelor's degree with substantial relevant experience may be considered.

Professional Experience

• Minimum of 8 years' experience in curriculum design, instructional design, workforce development, technical and vocational education, digital skills training, creative economy skills development, or learning programme design.
• Demonstrated experience designing competency-based curricula, occupational standards, certification pathways, and assessment systems.
• Experience designing workforce development programmes linked to employment outcomes, internships, apprenticeships, freelancing opportunities, or workforce placement initiatives.
• Experience developing curricula for BPO services, digital skills, technology-enabled services, creative industries, digital marketing, content creation, animation, multimedia production, or related sectors.
• Experience working with employers, certification bodies, training institutions, industry associations, and workforce development programmes.
• Experience supporting large-scale skills development initiatives involving multiple locations and diverse beneficiary groups.

Preferred Certifications

• Instructional Design Certification.
• Certified Professional in Learning and Performance (CPLP) or equivalent.
• TVET Curriculum Development Certification.
• Learning Experience Design Certification.
• Microsoft Certified Educator or equivalent.
• Digital Learning Design Certification.
• Project Management Professional (PMP) or PRINCE2 Certification.

Core Competencies

• Curriculum design and instructional development.
• Competency-based education and workforce development.
• Occupational standards and certification systems.
• Assessment design and quality assurance.
• Digital learning and blended learning systems.
• Creative economy and digital skills development.
• Employer engagement and labour market alignment.
• Learning analytics and performance measurement.
• Stakeholder engagement and facilitation.
• Strategic workforce development planning.