Field Officer at WootLab

About the Programme

• The South South BPO Workforce Development Programme seeks to equip young people across the South South region with industry-relevant skills for employment in Business Process
• Outsourcing (BPO), technology-enabled services, and creative industries. The programme will adopt a training-to-jobs approach through employer partnerships, internships, apprenticeships, remote work opportunities, and entrepreneurship pathways.
• The programme includes large-scale beneficiary mobilisation, employer engagement, curriculum co-creation, job placement, and stakeholder coordination across the South South region.

Role Summary

• The Field Officer will support programme implementation through beneficiary verification, field monitoring, data collection, compliance monitoring, employment verification, stakeholder engagement, and quality assurance activities.
• The role will be responsible for ensuring the accuracy of programme data, supporting field-level implementation activities, conducting beneficiary and employer verification exercises, and providing operational support across programme locations.
• The successful candidate will play a critical role in maintaining programme integrity, accountability, and data quality throughout implementation.

Key Responsibilities

Beneficiary Verification and Validation

• Conduct beneficiary verification and validation activities.
• Verify participant eligibility, attendance, certification, and programme participation records.
• Support beneficiary onboarding and registration processes.
• Maintain accurate field records and verification documentation.

Employment Verification and Tracking

• Conduct employment verification and beneficiary follow-up activities.
• Validate job placement outcomes and employment status.
• Verify employer information and beneficiary engagement records.
• Support post-placement monitoring and employment tracking activities.

Field Monitoring and Compliance

• Conduct routine field visits to training centres, programme locations, and partner sites.
• Monitor compliance with programme guidelines, operational procedures, and donor requirements.
• Identify implementation challenges, risks, and quality concerns.
• Escalate issues and provide recommendations for corrective action.

Data Collection and Quality Assurance

• Collect programme data using approved tools and methodologies.
• Conduct data quality checks and validation exercises.
• Support surveys, assessments, audits, and evaluation activities.
• Maintain accurate and timely programme documentation.
• Stakeholder Engagement and Reporting
• Support engagement with beneficiaries, employers, community stakeholders, and programme partners.
• Provide field-level feedback and implementation insights.
• Prepare field reports, verification reports, and monitoring updates.
• Support programme reviews and accountability processes.

Key Deliverables

• Beneficiary Verification Reports.
• Employment Validation Reports.
• Field Monitoring Reports.
• Data Quality Assurance Reports.
• Compliance Monitoring Reports.
• Beneficiary Tracking Documentation.
• Programme Field Activity Reports.

Required Qualifications

Professional Experience

• Minimum of 3 years of experience conducting field assessments, beneficiary verification, employment validation, monitoring activities, data quality assurance, compliance monitoring, or community engagement.
• Experience supporting development programmes, workforce development initiatives, or donor-funded projects is desirable.
• Experience collecting and managing programme data in field environments.
• Strong reporting and stakeholder engagement experience.

Core Competencies

• Field monitoring and verification.
• Data collection and quality assurance.
• Compliance monitoring.
• Beneficiary engagement and support.
• Report writing and documentation.
• Attention to detail and accuracy.
• Communication and interpersonal skills.
• Problem-solving and accountability.