Job Offers at PressOne Africa

Role Overview

The Customer Experience & Data Analyst will be responsible for dissecting the customer journey, identifying bottlenecks and opportunities, and turning data into actionable insights that enhance our overall experience.

You will collaborate with teams across marketing, product, and support to design experiments, track results, and improve how we onboard, engage, and retain our customers.

If you're someone who can turn numbers into narratives—and problems into possibilities—this role was made for you.

Key Responsibilities

Customer Journey Mapping

• Map the end-to-end customer experience across all touchpoints—from acquisition to onboarding to retention. Identify points of friction and propose clear solutions.

Data Analysis & Reporting

• Dive into customer data to uncover trends and behaviors that affect engagement, retention, and churn. Build and maintain dashboards and reports that inform decisions across the company.

Campaign & Experiment Design

• Design experiments and engagement campaigns (educational content, incentives, onboarding flows) to test hypotheses about how we can improve customer experience. Collaborate with relevant teams to implement them.

Collaboration & Communication

• Work cross-functionally with Product, Marketing, and Customer Support to translate insights into improvements. Communicate findings in a clear, non-technical way to enable action.

Insight-Driven Improvements

• Translate raw data into clear insights that lead to product and process improvements. You will be the voice of the customer—backed by data.

Key Success Metrics

Your performance will be measured by:

• Customer Engagement – Increase in product adoption metrics (e.g., call volume, repeat usage).
• Onboarding Efficiency – Decrease in time-to-value and drop-off rates.
• Retention Rate – Measurable improvement in customer retention and reduced churn.
• Experiment Success – Number of experiments run and positive impact from resulting changes.
• Insight-to-Action Ratio – Frequency and quality of insights leading to implemented improvements.

Qualifications & Experience

• 3+ years of experience in data analysis, business intelligence, or customer experience roles.
• Proficiency in data analysis tools (e.g., Excel, SQL, Python, or Tableau).
• Strong analytical and critical thinking skills—you connect the dots fast.
• Experience creating and presenting reports to cross-functional teams.
• Passion for improving customer experience and understanding customer psychology.
• Excellent communication skills—you can simplify complex data for any audience.

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Role Overview

• As the People Operations Manager at PressOne Africa, you will own and streamline key people processes—from recruitment and onboarding to performance tracking and employee engagement.
• You’ll be responsible for ensuring we attract, hire, and retain high-performing talent while making the PressOne employee experience delightful and efficient. This role is a great fit for someone who thrives in fast-paced environments and has a strong bias for systems thinking, structure, and clarity.

Key Responsibilities

​Hiring & Recruitment Operations

• Oversee and streamline end-to-end hiring processes across all departments.
• Maintain structured hiring pipelines, role scorecards, and candidate databases.
• Collaborate with recruitment agencies to ensure timely execution and alignment with team needs.
• Improve and document the hiring playbook for PressOne.

Onboarding & Offboarding

• Improve our current onboarding experience to ensure high-impact onboarding experience for new hires.
• Ensure all team members have access to the tools, information, and expectations they need within their first week.
• Manage offboarding processes and exit interviews to extract key learnings.

Process Automation & Systems

• Create a single source of truth for internal documents, SOPs, and employee resources.
• Automate key HR workflows such as offer letters, performance tracking, and pulse surveys.
• Support the implementation of HR tech and systems (e.g. Notion, Deel, Gusto, etc.).

Employee Experience & Culture

• Lead internal communication and updates. 
• Drive culture-building initiatives, employee satisfaction checks, and feedback loops.
• Facilitate team bonding, virtual town halls, and internal check-ins.

Performance & Compliance

• Maintain employee records, role documentation, and performance agreements.
• Collaborate with department heads to ensure performance reviews are timely and productive.
• Monitor team health and suggest improvements in structure or alignment.

Qualifications & Experience

• 4+ years of experience in People Operations, HR, or Talent Management in a startup or high-growth tech company.
• Strong background in building scalable HR systems and recruitment processes.
• Excellent project management skills—can juggle multiple priorities and execute fast.
• Outstanding written and verbal communication.
• Strong organizational skills with an eye for documentation and clarity.
• Previous experience implementing or managing HR tech tools is a plus.