Job Offers at PalmPay

• The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Represent the brand in a professional and friendly manner
• Empathize with and prioritize customer needs, escalating issues to internal teams as appropriate
• Demonstrate ownership in documenting and resolving customer issues
• Ability to multi-task on assigned tasks

Requirements:

• Bachelor’s degree or equivalent
• 2-3 years of proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above-and-beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system
• Understanding of financial services and smartphone apps
• Typing speed of 45wpm or above

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Job Overview:

• We are seeking a talented and creative Mid-Level Video Content Creator and Social Media Operations Specialist to join our team. The ideal candidate will have hands-on experience creating engaging AI-generated video content, the ability to write video scripts, and a strong understanding of social media trends and local audience preferences. This role involves producing high-quality videos, writing compelling video scripts, and ensuring content is culturally relevant with localized address terms for the target audience.

Key Responsibilities:

• Design, develop, and execute AI-generated video content tailored for local audiences.
• Write engaging and culturally relevant video scripts.
• Optimize video content for various social media platforms (Facebook, Instagram, TikTok, X, etc.).
• Manage and track performance metrics of videos to improve engagement and effectiveness.
• Stay up-to-date with the latest AI video technology trends and tools to enhance content creation.
• Collaborate with the marketing team to align video content with the company’s strategy and brand voice.
• Analyze and leverage insights about local audience preferences to optimize content.
• Ensure content is culturally relevant, engaging, and resonates with the target audience.
• Maintain a high standard of quality and creativity in all video projects.

Basic Requirements:

• Proven experience creating AI-generated video content with a strong portfolio of work.
• Ability to write clear and engaging video scripts in line with local cultural nuances.
• Strong understanding of social media trends, platform algorithms, and audience behavior.
• Familiarity with local Nigerian social media culture and user preferences.
• Proficiency in video editing software and AI video generation tools.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent communication skills and attention to detail.
• A creative mindset with a passion for storytelling and digital content.
• Please include examples of video content you have created in the past.

Preferred Skills:

• Experience with influencer marketing and social media campaigns.
• Knowledge of video optimization strategies for different platforms.
• Ability to collaborate effectively with cross-functional teams.