Job Offers at EHA Clinics

Duties And Responsibilities

PROCESS BASIC TRANSACTIONS

PURPOSE

• Perform patient assessment using appropriate, problem-focused, and age-specific assessment techniques. Analyze the assessment data, derive nursing interventions, set priorities according to patient needs, formulate a plan of care, implement and evaluate the outcome.
• Provide emotional support and measures to alleviate fear and anxiety. Assess patient and family readiness and identify learning needs. Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Provide basic life support when needed. Document all relevant data in the electronic medical record according Administer medications, monitor desirable and undesirable effects, and intervene appropriately.

INFORM

ENGAGEMENT

• Recognize subtle cues to anticipate potential problems.
• Assess patient and family readiness and identify learning needs.

BASIC INFORMATION ORGANIZATION

DELIVERY

• Administer medications, monitor desirable and undesirable effects, and intervene appropriately. Travel to patients’ homes to deliver care as required. Manage patients with infectious diseases when applicable. Attends to Home care visits when scheduled on-call shift.
• Perform clerical duties when needed. Ensure that patients are provided with appropriate nutrition. Manage pediatric patients with infectious diseases when applicable.

Targeted Specialized Knowledge 

• Must have current clinical experience in direct patient care and have worked a minimum of 2 years in the last 3 years.
• Must have at least 3 years of postgraduate nursing experience in an accredited University Teaching, Federal Medical Centre, or International hospital.
• Bachelor’s Degree OR Diploma of Nursing from an accredited nursing college, University with High Distinction (Top 10% of graduating class).
• Hold and maintain a current nursing license to practice in Nigeria.

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Duties And Responsibilities 

ENSURE PROCESS INTEGRITY

PURPOSE

• Conduct telemedicine consultations which may involve discussing results and implications of laboratory investigations with patients as well as dealing appropriately with routine and emergency complaints.
• Determine diagnosis and treatment plans, in consultation with patient(s) or referring to Supervising doctor(s) as appropriate. Conduct and oversee clinical care to patients using established clinical guidelines.
• Interview patients, take medical histories, perform physical examinations, analyze,determine, diagnose and explain medical problems during surgery consultations and home visits.
• Participate and oversee all treatment and preventative healthcare services as delegated and agreed upon by the supervising Practice Manager(s). Assist in clinical instruction and supervision of medical and nursing staff as well as other interns/student doctors.

ADVISE

ENGAGEMENT

• Provide and explain clinical instructions to the nursing staff and other clinical care teams as required. Communicate when necessary with colleagues in Clinical care and hospital specialists in order to discuss or refer specific patients, plan and coordinate activities, or exchange information.
• Communicate where necessary with colleagues in Clinical care and hospital specialists to discuss or recommend referring specific patients, plan and coordinate activities, or exchange information to improve the quality of patient care. .
• Identify and liaise regularly with community hospitals, consultants, and other health care providers, insurance companies, and other community organizations to refer/consult on specific cases, participate in community service and education projects and activities.
• Recommend direct clinical care to patients using established clinical guidelines. Interview patients, take medical histories, perform physical examinations, analyze, diagnose, and explain medical problems during surgery consultations and home visits.

SUSTAIN STANDARDS

DELIVERY

• Fully document all aspects of patient care, reconcile and complete all required paperwork for legal and administrative purposes. Attend regular educational meetings organized by the practice in order to clinical knowledge, practice policy and guidelines timely
• Contribute to clinical development by developing a special interest and help to establish appropriate systems to manage common chronic medical conditions, ensuring compliance with approved standard treatment guidelines.
• Support and Sustain clinical research and efforts within the EHA Clinics leading to the publication of papers.

Targeted Specialized Knowledge 

• Degree In Medicine - MBBS, MbChB, MD, DO in any Global, National, or State recognized University and conforming to the guidelines as set out by the Medical and Dental Association of Nigeria.
• Completion of compulsory internship and a minimum of 2 years post NYSC. Up-to-date registration and license from the MDCN
• Completion of BLS, ACLS.

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Mission Objective  

• Clinical services operations department is responsible for the smooth running of the clinics, by providing support to the medical team to ensure the delivery of quality healthcare.
• The operations assistant manages appointment schedules for both the patient and doctor ensuring that patient wait times are kept at the minimum. They also provide information about the services and products of the Clinics when visitors make an enquiries as well as handling patient billing.

Duties And Responsibilities

PURPOSE

• Attends to patients at the clinic, triaging and classifying patients for optimal care create, update, and maintain low-level records and databases related to Odoo, EHA Care etc
• Ensuring the smooth running of the clinical operation in the clinics thereby encouraging a high patient flow and adherence to schedules. 
• Sales of clinical products such as membership packages e.t.c
• Scheduling appointments and keeping track of patient wait time, Initiate prompt communication and reminders with patients on appointments through SMS, phone calls, emails etc

ENGAGEMENT

• Providing information about the services and products of the Clinics when visitors make an enquiry. 
• Acts as liaison person between the patient and other departments. Resolving queries and requests from the patients to the laboratory, medical and pharmacy teams.
• Act as liaison officers between HMO clients and EHA Clinics; confirming patient eligibility, seeking approvals, pre-authorizations and service coverage enquiries from the HMOs.

DELIVERY

• Patient billing management- receipt of payments from clients and HMOs via various payment methods not limited to cash payments, bank transfers, POS e.t.c 
• Supports managers and employees through a variety of tasks related to organization and communication
• Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

    Targeted Specialized Knowledge 

• Minimum of one year experience handling roles as a Personal Assistant, Front Desk Executive, and Customer Service in any reputable company.
• Bachelor’s degree or an OND in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies, or any management-related field.