Job at Terawork

Job Summary: 

• We are seeking a highly motivated and dynamic Sales and Marketing Executive to join our team. The ideal candidate will play a key role in expanding our client base, promoting our services, and contributing to the overall growth and success of our company.

Job Responsibilities:

• Identify and target potential clients in need of logistics solutions. Develop and execute strategies to acquire new customers.
• Build and maintain strong relationships with existing clients. Ensure their needs are met and identify opportunities for upselling our services.
• Conduct market research to identify trends, competitors, and opportunities. Use this information to develop effective marketing strategies.
• Plan and execute marketing campaigns, both online and offline, to promote our services. This includes creating content, managing social media accounts, and overseeing advertising efforts.
• Prepare and deliver compelling sales presentations to prospective clients. Highlight the value of our logistics solutions and address client concerns.
• Negotiate contracts and agreements with clients to ensure mutually beneficial terms. Work closely with the legal department when necessary.
• Set and achieve sales targets and objectives. Report on sales performance and provide regular updates to management.
• Collaborate with the operations team to ensure the smooth execution of logistics services. Provide input on client requirements and preferences.
• Gather and analyze customer feedback to continuously improve our services and customer satisfaction.

Required Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 4 years of proven experience in sales and marketing, preferably in the logistics or transportation industry.
• Strong communication and negotiation skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving and decision-making abilities.
• Proficiency in MS Office and CRM software.
• Ability to work in a fast-paced, dynamic environment.
• Strong relationship-building skills and adeptness in executing deals and engaging with clients.
• Analytical skills for tracking and presenting information, contributing to data-driven decision-making.

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Job Summary: 

• We are seeking an enthusiastic and customer-focused Customer Service Representative to join our vibrant team.
• As a key member of our team, you will be at the forefront of ensuring our clients receive exceptional service, support, and solutions.
• If you are a dynamic professional with a passion for assisting clients and ensuring their logistical needs are met, we encourage you to apply.

Job Responsibilities:

• Serve as the primary point of contact for our clients, providing timely and professional responses to inquiries, concerns, and requests.
• Build and maintain strong client relationships.
• Efficiently manage client orders, from initial inquiry to final delivery, ensuring accurate order entry, tracking, and resolution of any issues that may arise.
• Proactively identify and address client concerns and issues, collaborating with the operations team to find swift and satisfactory solutions.
• Keep clients informed about the status of their shipments and provide accurate delivery estimates also ensuring effective communication both internally and externally.
• Educate clients on our services, features, and benefits, helping them maximize the value of our logistics solutions.
• Maintain organized and accurate records of all client interactions, transactions, and inquiries. Assist with billing inquiries and disputes.
• Gather client feedback and insights, and share these with the management team to contribute to ongoing service improvement efforts.
• Collaborate with our operations team to ensure the smooth and efficient execution of logistics services also relaying client’s instructions and requirements accurately.

Required Qualifications:

• First degree in Marketing, or any related field.
• Minimum of 3 years of proven experience in customer service, preferably in the logistics or transportation industry.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer service software and systems.
• Ability to multitask and work effectively in a fast-paced environment.
• A commitment to delivering outstanding service and building lasting client relationships.
• Flexibility to adapt to changing priorities and responsibilities.

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Requirements:

• BSC in Business mgmt or related field
• Minimum of 5 years of experience in a leadership role within the B2B eCommerce
• Excellent communication, negotiation, & interpersonal skills.