Jobs at Fadac Resources

Job Responsibilities

• Design, develop, and maintain websites, web applications, and mobile applications.
• Ensure company websites remain updated with security patches, modern design, and new functionalities.
• Create and optimize Microsoft PowerApps for business process automation.
• Implement APIs and integrations between various web applications and third-party platforms.
• Utilize no-code/low-code platforms like WordPress and Webflow for rapid development.
• Proactively identify and address web and app vulnerabilities, implementing appropriate mitigation steps.
• Deploy and manage applications on cloud platforms like AWS and Azure.
• Ensure smooth CI/CD deployment and version control using Git.
• Conduct website and application audits for security and compliance checks.
• Assist in troubleshooting software and hardware issues within the IT environment.
• Strong background in HTML, CSS, JavaScript, PHP and MYSQL
• Experience with WordPress, Webflow, or similar platforms (Highly needed).
• Knowledge of React, Angular, Vue.js, or a similar framework is an added advantage.
• Good knowledge of API Development & Integration
• Demonstrated ability to develop and customize PowerApps solutions.
• Demonstrate proficiency in using Microsoft 365 applications, including Outlook, Teams, and SharePoint.
• Experience with AWS or Azure.
• Proficiency with Git, GitHub, or Bitbucket.
• Deep understanding of secure coding practices, vulnerability scanning, and encryption.
• Strong understanding of user interface and user experience principles for web and mobile applications.
• Knowledge of Figma is a plus.
• Experience with responsive web design to ensure websites function across different devices and screen sizesStrong background in HTML, CSS, JavaScript, PHP and MYSQL
• Experience with WordPress, Webflow, or similar platforms (Highly needed).
• Knowledge of React, Angular, Vue.js, or a similar framework is an added advantage.
• Good knowledge of API Development & Integration
• Demonstrated ability to develop and customize PowerApps solutions.
• Demonstrate proficiency in using Microsoft 365 applications, including Outlook, Teams, Power BI, and dashboard creation.and SharePoint.
• Experience with AWS or Azure.
• Proficiency with Git, GitHub, or Bitbucket.

Job Requirements

• Bachelor’s Degree in computer science, Information Technology, Software Engineering, or any related course.
• Certifications (preferred but not required):
• AWS Certified Developer – Associate
• Microsoft Certified: Power Platform Developer Associate
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Google UX Design Certificate (for UI/UX skills)
• CompTIA Security+ (for security best practices

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Job Responsibilities 

• Provide first-line technical support for IT-related issues via phone, email, chat, and in-person interactions.
• Diagnose and troubleshoot hardware, software, network connectivity, and application problems.
• Effectively troubleshoot problems with desktops, laptops, mobile devices, printers, VoIP systems, software applications, and network connectivity.
• Utilize remote support tools to connect with users and resolve technical issues remotely.
• Provide on-site technical support as needed, including travel to other Sunbeth locations to resolve issues.
• Create and update work logs, a knowledge base of common issues and solutions, and other support documentation to improve team efficiency and empower users to self-serve.
• Contribute to the ongoing development and maintenance of a comprehensive knowledge base, ensuring accuracy and relevance of information.
• Log, track, and manage support tickets using the IT ticketing system. Ensure timely resolution of tickets and follow up with users to confirm satisfaction. Aggregate support tickets to identify trends and recurring issues.
• Escalate complex or unresolved technical issues to the appropriate IT team members in a timely and effective manner.
• Adhere to IT processes and procedures in all support activities. Follow up on IT processes and procedures in discharging their duties.
• Assist with user account management, password resets, and access provisioning within Microsoft 365 (including Entra ID or Azure AD).
• Provide support for business applications, including the ERP system, SharePoint (site libraries and lists), Outlook & Calendars, Teams, and OneDrive.
• Be aware of security incidents and report any suspicious activity according to established procedures. Track security incidents and ensure they are properly documented.
• Maintain knowledge of commonly used hardware, software, and troubleshooting techniques. This includes setups, configurations, maintenance, and updates.
• Assist with IT asset management, including tracking hardware and software inventory.
• Train and guide users on IT best practices, security policies, and new technologies.

Job Requirements

• Bachelor’s Degree, HND or post graduate diploma or certificate in computer, IT or engineering fields
• 2-3 years of experience in a client support, help desk, or technical support role.
• Experience supporting Microsoft 365 applications
• Strong knowledge of Windows operating systems (MacOS is an added advantage)
• Experience with Microsoft 365, Active Directory (Entra ID/Azure AD), and Exchange administration.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting).
• Experience supporting enterprise applications, collaboration tools, and SaaS solutions.
• Good knowledge of cybersecurity principles and endpoint protection.
• Hands-on experience with ticketing systems.
• Ability to troubleshoot printers, VoIP systems, and mobile devices.
• Ability to multitask and prioritize tasks effectively.
• Attention to detail when documenting issues and resolutions