Latest Jobs at Libra Motors Limited

Job Summary

• We are seeking an experienced and highly organized IT Project Manager to lead the planning, execution, and delivery of technology projects across our organization. The successful candidate will be responsible for managing cross-functional teams, ensuring projects are delivered on time, within scope, and within budget, while meeting business and technical requirements.
• This role requires strong leadership, excellent communication skills, and a solid understanding of software development, infrastructure, and IT systems.

Key Responsibilities

Project Planning & Delivery

• Lead end-to-end IT projects from initiation through closure
• Define project scope, objectives, deliverables, and success criteria
• Develop detailed project plans, schedules, and budgets
• Track project progress and adjust plans as necessary

Stakeholder & Team Management

• Coordinate internal teams, vendors, and third-party service providers
• Act as the primary point of contact for all project stakeholders
• Facilitate project meetings, stand-ups, and status reviews
• Communicate project status, risks, and issues clearly to management

Risk, Quality & Change Management

• Identify, assess, and mitigate project risks and dependencies
• Manage change requests and ensure proper documentation and approvals
• Ensure project deliverables meet quality and compliance standards
• Enforce project governance and best practices

Technical & Process Oversight

• Work closely with developers, architects, QA, DevOps, and business analysts
• Understand system architecture, integrations, and deployment processes
• Ensure alignment with SDLC, Agile, or Waterfall methodologies as applicable
• Support UAT, go-live activities, and post-implementation reviews

Documentation & Reporting

• Maintain comprehensive project documentation
• Prepare progress reports, dashboards, and executive summaries
• Track KPIs, milestones, and performance metrics

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
• 5+ years of experience managing IT or software development projects
• Proven experience delivering complex technology projects successfully
• Strong understanding of SDLC methodologies (Agile, Scrum, Waterfall, or Hybrid)
• Excellent leadership, organizational, and problem-solving skills
• Strong written and verbal communication skills

Technical & Professional Skills

• Project management tools (Jira, Azure DevOps, MS Project, Trello, Asana, etc.)
• Strong knowledge of:
• Software development processes
• APIs, databases, and system integrations
• Cloud platforms (Azure, AWS, or GCP – advantage)
• Risk management and project governance
• Vendor and contract management
• Budgeting and cost control

Preferred / Added Advantages

• PMP, PRINCE2, Agile/Scrum certification
• Experience in SaaS, fintech, enterprise systems, or large-scale IT environments
• Experience managing distributed or remote teams
• Exposure to DevOps, CI/CD, and cloud-native architectures

Key Competencies

• Leadership and team coordination
• Strategic thinking and execution
• Attention to detail
• Strong decision-making under pressure
• Ability to manage multiple projects simultaneously
• Customer-focused and business-oriented mindset

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Job Summary

• We are seeking an experienced and proactive IT Support Manager to lead and manage the organization’s IT support and service desk operations and IT support Officers. The role is responsible for ensuring reliable, secure, and efficient IT services across the business, while delivering high-quality user support and maintaining agreed service levels.
• The IT Support Manager will oversee support teams, manage incidents and escalations, improve service delivery processes, and ensure that IT systems effectively support business and operational needs.

Key Responsibilities

IT Support & Service Management

• Manage daily IT support and service desk operations
• Ensure timely resolution of incidents, service requests, and technical issues
• Establish, monitor, and improve SLAs and KPIs
• Act as the final escalation point for complex technical issues

Team Leadership & Management

• Lead, mentor, and supervise IT support staff
• Allocate workloads and manage shift schedules where applicable
• Conduct performance reviews and skills development plans
• Promote best practices, accountability, and customer-focused service delivery

Incident, Problem & Change Management

• Ensure proper handling of incidents, problems, and change requests
• Perform root cause analysis and implement permanent fixes
• Coordinate system changes and upgrades with minimal business disruption
• Maintain clear escalation and communication procedures

Infrastructure & Systems Oversight

• Oversee support for:
• End-user devices (desktops, laptops, printers)
• Operating systems (Windows, basic Linux knowledge – advantage)
• Networks (LAN, WAN, VPN, Wi-Fi)
• Email and collaboration platforms (Microsoft 365, Teams)
• Support business-critical applications and enterprise systems
• Coordinate with vendors and third-party service providers

Security, Compliance & Risk

• Enforce IT security policies and access controls
• Support cybersecurity best practices (patching, antivirus, backups)
• Assist with audits, compliance, and risk assessments
• Ensure data protection and system availability

Documentation & Reporting

• Maintain accurate IT documentation, procedures, and knowledge base
• Prepare regular service reports, incident summaries, and management dashboards
• Track asset inventory and lifecycle management

Continuous Improvement

• Identify service gaps and implement process improvements
• Drive automation and efficiency within support operations
• Recommend tools, technologies, and improvements aligned with business needs

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 5+ years of experience in IT support or service desk roles
• 2+ years in a supervisory or managerial capacity
• Strong understanding of enterprise IT environments
• Proven experience managing teams and IT service delivery

Technical Skills & ToolsMust-Have Technical Knowledge

• Windows operating systems and user support
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Hardware troubleshooting and asset management
• Microsoft 365 (Outlook, Teams, SharePoint)
• Backup and basic disaster recovery concepts

Tools & Platforms

• ITSM / Ticketing tools (ServiceNow, Jira Service Management, Freshservice, Zendesk, etc.)
• Remote support tools (AnyDesk, TeamViewer, RDP)
• Monitoring and reporting tools (basic level)
• Microsoft Office (Excel, Word, PowerPoint)

Methodologies & Frameworks

• ITIL (Incident, Problem, Change, Service Request, SLA management)
• Basic understanding of security and compliance frameworks

Soft Skills & Competencies

• Strong leadership and people management skills
• Excellent communication and customer service orientation
• Analytical thinking and problem-solving
• Ability to work under pressure and manage escalations
• Strong organizational and time management skills

Preferred / Added Advantages

• ITIL certification
• Experience in logistics, transportation, or operational environments
• Experience supporting 24/7 or mission-critical systems
• Exposure to cloud platforms (Azure or AWS)
• Vendor and contract management experience