Latest Jobs at Mkobo Microfinance Bank Limited (Mkobobank)

• Must have skills
• Analytical skills to study problems and records and identify solutions. Willingness to solve complicated problems and see projects through to completion. A technical and logical mind Creative and curious, able to develop solutions to business problems Multi-tasking skills High level of attention to detail, excellent organizational skills, and ability to prioritize demands and meet deadlines

Good to have skills

• Analytical and process-oriented mindset

Job role

Responsibility

• Provide technical assistance to staff on hardware and software issues
• Install, configure, and troubleshoot hardware and software
• Monitor and maintain computer systems and networks
• Set up accounts and user profiles
• Provide system administration and maintenance
• Respond to and diagnose technical hardware and software issues
• Follow up with users to ensure their technical issues have been resolved
• Support the implementation of new solutions or applications
• Allocating IT asset to each staff based on need and requirement.
• Tracking, tagging of IT assets, Record in stock register & Database.
• Maintaining repair and maintenance records
• Managing stocks of equipment, consumables and other supplies
• Assess system performance and recommend improvement
• Performing electrical safety checks on the company’s computer equipment.
• Manage installations, upgrades and configurations of hardware and software
• Provide support and guidance to stakeholders via help desk, including procedural documentation and relevant reports
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault.
• Walk colleagues or clients through steps to help them resolve their technical problems, Repairing and replacing equipment as necessary, repairing equipment and replacing parts
• Supporting the roll-out of new applications.
• Planning and undertaking scheduled maintenance upgrades
• Maintaining records of software licences
• Work with end users to identify and deliver required PC service levels.
• Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
• Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Monitor and test PC performance and provide PC performance statistics and reports.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• If necessary, liaise with third-party support and PC equipment vendors

Knowledge

• Working Knowledge and expertise with a variety of software, hardware and applications, In-depth knowledge of hardware and software.
• Thorough knowledge of networks and cloud computing
• Knowledge of data protection operations and legislature
• Keen interest and knowledge of Fintech

Qualification And Experience

• Associate’s or Bachelor’s degree in computer science or a related field
• BSc/BA in Computer Science, IT or a relevant field
• 1+ years of experience in a technical support role
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Managed Hosting Providers
• Experience with system installation, configuration and analysis
• Enthusiasm for continual learning

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Must have skills

• loan assessment data analytics process documentation Credit Administration ability to mentor Planning and organization skills professionalism strong analytical skills problem-solving skills. Influencing and Negotiation skills

Good to have skills

• big data analytics Digital risks

Qualifications
Candidate Requirement

• BSc in Accounts, Finance, Economics or related subjects
• Post graduate degree and/or professional qualification added advantage
• Post graduate degree an added advantage
• Minimum of 5 years’ experience in a similar role
• Completion Microfinance Certification program (MCP)
• Minimum of five (5) years’ experience in a similar role at a MFB or Financial institution
• Awareness of emerging and innovative credit risk assessment specifically social scoring, alternative credit scoring and big data analytics tools.

Skills

• Credit Administration, credit analysis and appraisal skills
• Experience developing policy and process documents
• Excellent presentation and communication skills
• Good team player with excellent leadership traits
• Planning and organization skills
• High degree of professionalism, maturity and confidentiality
• Strong interpersonal and presentation skills.
• Strong analytical and problem-solving skills
• Innovative and strategic thinking
• Sound interpersonal and negotiation skills

Job role

Purpose Of The Position

• The primary purpose of this position centers on ensuring the Bank’s risks are properly monitored and managed. The individual will also be responsible for the development and implementation of systems, policies and procedures aimed at mitigating identified risks, including devising strategies or programs in order to find appropriate balance in all forms of credit and operational risks while also ensuring regulatory compliance.

Key Functions

• Planning, designing implementing & managing the overall risk management process for the bank by developing the risk management framework, policies, processes, procedures and reporting standards that define the bank’s risk strategy and appetite in line with its overall business objectives
• Monitor the business development for emerging risks and recommend policies and procedures to improve the risk management process
• Developing methods to generate a robust system to identify, monitor, manage and control credit, market and operational risks.
• Facilitate the identification, assessment, measurement, monitoring, controlling and reporting the level of risks
• Maintain oversight over the bank’s enterprise risk management activities
• Act as the champion of risk management for the Company and help improve Management team understanding of key risk identification, assessment, monitoring and reporting and mitigation.
• Provide support, education and training to staff in order to create risk awareness
• Ensures proper documentation of credits by adhering to set documentation standards and procedures
• Define credit approval framework and recommend credit approval limits in line with banks’ policy
• Analysis and appraisal of Individual credit requests in accordance with approved policies and procedures to ensure that credit exposures are created subject to stipulated guidelines
• Conduct periodic stress tests and scenario analysis, assessing the impact to the Bank’s credit portfolio and make appropriate recommendations to senior management for appropriate action
• Review and analyze the delinquent portfolio to identify key causal factors, make recommendations and track them to ensure adequate and timely closure
• Work with loan recovery team, in negotiating work out plans and strategies for delinquent customers and provide additional support with respect to exposures requiring collection agencies or legal action
• Monitor violations of credit policies, provide analysis, conclusion and recommendations, present findings to senior management and suggest actions/penalties to be taken when appropriate
• Prepare timely, comprehensive and reliable credit risk reports to senior management and board on a regular basis
• Monitor and manage the performance and development of direct reports.
• Develop appropriate Risk Management strategies/tools and disseminate appropriate risk management practices in line with developments in business products, change in clients, markets/industry, laws and regulations.
• Carry out any other task as requested by Management.

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Qualifications

• BA in Marketing, Digital technologies or similar relevant field
• 2+ years of experience as a Digital Marketing Specialist
• 2+ years of hands-on experience with SEO, community management
• Demonstrable experience in content marketing/ management, email, social media and/or display advertising campaigns.
• Experience in Digital Marketing
• Experience in building and managing a community.
• Experience with Google Ads and Google Analytics
• Experience in a FINTECH industry is a added advantage.

Knowledge

• Experience in content creation
• Good knowledge/understanding of different digital marketing channels
• Proficiency with SEO/SEM tools.
• Good knowledge of B2C social media platforms
• Good knowledge of graphics design packages (Canva, Photoshop, CoralDraw) or similar
• Good knowledge and experience with online marketing strategies, tools and best practices.

Job role

• As a Digital Marketing Specialist, you will be responsible for all digital marketing campaigns, including generating leads, conducting market research and actively engaging with the business to optimize the performance of our digital strategies. The primary focus of this role is to build and maintain brand awareness and drive acquisition of customers through various digital marketing campaigns. Other duties include performing market research, strategizing with other marketing professionals and creating content to aid in the success of all digital marketing campaigns.

Responsibilities

• Develop, implement and manage the organization’s social media strategy.
• Work with Growth Marketing Manager to define and report weekly important social media KPIs.
• Manage and oversee social media content and accounts across all social media platforms
• Managing the digital marketing calendar
• Creating visual concepts for promotional activities
• Maintaining the online presence and reputation of the company
• Overseeing the creation and maintenance of social media content
• Tracking digital marketing performance
• Creating and updating digital marketing reports
• Generate original content and collaborate with partners (case studies, videos, blog, articles, email, social media, etc.) to develop and drive product growth.
• Grow and manage our online community
• Implement and monitor SEO and user engagement and suggest content optimization.
• Promote company brand and products online and creatively connect with our target audience through various digital channels to drive growth.
• Increase company’s online visibility, awareness and protect its reputation
• Use insights and performance metrics to increase market penetration and brand equity.