Fresh Jobs at Moniepoint Inc. (Formerly TeamApt Inc.)

Job Summary

• The Inventory Support Officer is responsible for providing operational and administrative support in the management of inventory and ensuring accurate recording and tracking of stock levels. They will assist in maintaining efficient inventory control processes, conducting regular audits, reconciling discrepancies, and facilitating the smooth flow of inventory operations.

Job Description

• Inventory Management: Assist in maintaining accurate and up-to-date inventory records, including stock levels, item descriptions, locations, and hardware movements.
• Monitor inventory levels, identify stock shortages, and coordinate with the hardware engineers, hardware operations and distribution team to ensure timely replenishment.
• Perform regular stock counts, cycle counts, and periodic inventory audits to reconcile physical stock with recorded inventory.
• Collaborate with the Inventory Manager to develop and implement strategies for optimizing inventory levels, minimizing stockouts, and reducing excess stock.
• Hardware Reconciliation and Discrepancy Resolution: Investigate and resolve inventory discrepancies, including discrepancies between physical stock and recorded inventory, as well as discrepancies in stock locations.
• Coordinate with relevant teams, such as warehouse, logistics, and operations, to resolve any inventory-related issues or discrepancies.
• Process Improvement: Identify opportunities for process improvement in inventory management, including streamlining procedures, enhancing data accuracy, and implementing best practices.
• Communicate effectively with internal stakeholders regarding inventory status, stock availability, and any inventory-related concerns.
• Perform other duties as delegated and assigned by his/her Line Manager.

Requirements

• OND/ HND , Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field is preferred.
• Similar experience in inventory management or related roles.
• Strong analytical and problem-solving skills, with the ability to reconcile discrepancies and identify areas for improvement.
• Proficiency in using inventory management software and Microsoft Office applications.
• Excellent attention to detail and accuracy in data entry and record-keeping.
• Strong organizational and time management skills to prioritize tasks and meet deadlines.
• Effective written and verbal communication skills to collaborate with cross-functional teams.
• Knowledge of inventory control principles, stock management techniques, and inventory valuation methods.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.
• Resident in the South Eastern region of Nigeria.

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About the role

• The Transaction Monitoring Officer will work under the guidance of the Lead, Fraud Solutions Management to detect and prevent fraudulent/suspicious transactions from customers’ accounts. Transaction Monitoring Officers will work collaboratively with the fraud prevention officers and fraud investigation and prosecution officers to ensure that fraud risks are effectively managed.

Duties & Responsibilities:

The Transaction Monitoring Officer will:

• Analyze transactions and identify suspicious and unusual patterns and behaviors
• Ensure suspicious transactions are flagged for additional reviews, and liens are placed on fraudulent inflows. 
• Contact customers to verify the authenticity of transactions using the enterprise’s applications and tools
• Investigate, identify and ensure fraudulent accounts are blocked or restricted from carrying out transactions. 
• Monitor customers’ accounts and transactions to determine those with high fraud risks.
• Report suspicious outflows to beneficiary institutions and collaborate with external parties, including financial institutions and law enforcement agencies to salvage funds
• Communicate fraudulent outflows/inflows to the Fraud Investigation & Prosecution Team for detailed investigation.
• Prepare timely reports on fraudulent transactions and collaborate with other teams to ensure compliance with internal policies and regulatory requirements. 

Qualifications:

• Bachelor's degree in a relevant field (such as accounting, business administration, computer science, IT, information security, economics). Relevant accounting or security certifications such as ACA, CFE, Security+ is an added advantage.

Experience: 

• 5 years experience in transaction monitoring,customer service, fraud investigation or fraud examination with proficiency in using fraud detection software and tools in Banking, Finance, FMCG, Insurance, or FinTech industries. A combination of any two or more experience(s) is a strong advantage.

Competencies:

• Strong understanding of payment transaction trends and account statement analysis.
• An excellent team player, target driven, and highly motivated.
• Excellent analytical and problem-solving skills.
• Excellent understanding of transaction routing and processing.
• Strong verbal, speaking and written communication and interpersonal skills.
• Excellent time management skills
• Knowledge of banking or FinTech industry regulations or standards may be necessary.

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Job Purpose

• The POS technician is saddled with the responsibility of repairing, supporting and maintaining the Point of Sales (POS) and related devices. Work involves maintenance and support of all POS terminals ( Linux and Android, Mpos, and Kiosk) within our distribution network.

Responsibilities

• Work closely within the hardware department to manage the end-to-end repair process.
• Provide second level support on hardware related issues.
• Manage & Coordinate Terminal Repair Centers across our network
• Perform other duties as delegated and assigned by his/her Line Manager

Requirements

• Minimum of B.Sc./HND
• At least 2 years of experience in a related role.
• Technical ability to carry out repairs on PAX, Aisino, Smartpeck and Topwise Terminals.
• Experience with the Agency banking business would be an added advantage.
• Good computer skills. Must have knowledge of the Microsoft Office Suite (Excel, Word and PowerPoint)
• Good Relationship skills and emotional intelligence skills
• Must be self-driven and be able to take initiative
• Good communication and interpersonal skills
• Ability to work with limited supervision.
• Proficient in English
• Resident in Kano State

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About The Role

• We’re seeking a dynamic and data-driven Lead – Telesales to head our telesales operations and drive topline growth through a high-performing, phone-based sales team. This role requires strong leadership, process building, strategic oversight, and the ability to drive performance through clear KPIs and CRM-based selling.

What You Will Get To Do

Telesales Leadership & Team Development

• Team Building & Training: Recruit, train, and manage a team of telesales agents focused on retailer acquisition, engagement, and sales growth.
• Performance Management: Set clear performance KPIs for team members including call quality, conversion rates, AOV, ARPU, and retention metrics.
• Incentive Structuring: Design data-driven compensation and incentive frameworks aligned with unit economics and productivity.

Sales Strategy & Execution

• Growth Metrics Ownership: Drive key growth levers such as wallet share per customer, category expansion, repeat rates, and cart size through tele-engagement.
• Customer Lifecycle Management: Oversee customer onboarding, reactivation, cross-selling, and upselling strategies via outbound call campaigns.
• Lead Conversion: Optimize calling plans and scripts to increase lead-to-customer conversion rates and reduce customer acquisition cost.

Process & Systems Development

• CRM & Tools: Work with the product team to enhance CRM, SFA, and tele-dialer tools for better task tracking, customer profiling, and engagement workflows.
• Sales Playbooks & SOPs: Create structured processes and scripts that reduce dependency on individual agents and ensure consistent messaging across the team.
• Self-Service Enablement: Drive product and process changes that make it easier for customers to self-initiate repeat orders and engage without manual intervention.

Data & Insight-Driven Execution

• Daily Calling Plans: Develop and optimize daily calling schedules based on data inputs like customer LTV, recent purchase activity, churn risk, and segmentation.
• Campaign Analytics: Monitor campaign effectiveness, report on key performance metrics, and pivot based on performance trends and customer feedback.
• Churn Reduction: Design proactive outreach strategies to retain high-value accounts and recover dormant or churn-risk users.

Cross-Functional Collaboration

• Partner with Marketing, Manufacturer Relations, Logistics, and Product teams to align telesales activities with overall business goals and promotions.
• Feed customer insights and pain points into the product roadmap and customer experience strategy.

Operational Ownership

• Cost Control: Manage telesales costs in line with margin targets while ensuring consistent productivity.
• Compliance & Governance: Ensure all telesales activities adhere to internal controls, customer verification protocols, and compliance standards.
• Innovation: Constantly seek new methods to increase efficiency, effectiveness, and engagement through digital channels.

The Person We Are Looking For

• 5–8 years of experience in telesales, inside sales, or call center leadership, ideally in B2B, e-commerce, FMCG, or SaaS sectors.
• Experience managing large telesales teams and working with CRM/telephony platforms.
• Strong analytical skills and experience using data to optimize performance.
• Excellent communication, motivational, and people management skills.
• Bachelor’s degree in Business, Marketing, or a related field; an MBA is a plus.

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Job Overview

• The Fraud Analyst will work under the guidance of the Lead, Fraud Solutions Management to analyze online fraud trends, and utilize fraud systems to detect suspicious transactions and prevent fraudulent transactions on customers’ accounts.
• Fraud Analysts will work collaboratively with Fraud Prevention Officers, E-Channel Transaction Monitoring Officers, Internal Control and Compliance officers to ensure that fraud is prevented and incidents are effectively managed.

Duties & Responsibilities

The Fraud Analyst will:

• Analyze customer activity, transaction patterns, online fraud trends and determine appropriate fraud rules to be implemented for detection of suspicious and fraudulent transactions
• Review internal policies, regulatory requirements and implement strategies and tools that ensure prompt detection of suspicious behavior and activity.
• Implement and fine-tune fraud rules on transaction monitoring systems and solutions to prevent fraud incidents.
• Automate the review of social media channels to identify ponzi schemes and advanced fee fraud accounts.
• Periodically monitor the effectiveness of fraud rules that have been implemented to reduce fraud incidents.
• Advise fraud prevention team and other stakeholders on mitigants required to prevent onboarding of fraudulent third parties or customers
• Collaborate with the transaction monitoring team to investigate, identify and ensure fraudulent accounts are blocked or restricted from carrying out transactions.
• Monitor customers’ accounts and transactions to determine those with high fraud risks.

Qualifications

• Bachelor's degree in a relevant field (project management, accounting, computer science, IT, information security).
• Software development, security and accounting certifications e.g. OCP, Security+, CFE is an advantage.

Experience

• 3 - 5 years experience in deploying/managing fraud solutions, maintaining/updating fraud rules, and managing fraud-related projects in banking, finance, insurance or fintech industries.
• Proficiency in Structured Query Language (SQL) or Python is an advantage but not compulsory.

Competencies

• Strong understanding of suspicious behavior and e-channel fraud patterns
• Good coding skills, excellent analytical and problem-solving skills.
• An excellent team player, target driven, and highly motivated.
• Excellent understanding of transaction routing and processing.
• Strong communication and interpersonal skills.
• Excellent time management skills
• Knowledge of banking or FinTech industry regulations or standards.