Job Offers at Save The Slum Initiative

Position Summary

• Establish, implement, and maintain ICT systems and procedures for humanitarian operations, ensuring optimal infrastructure performance to support effective service delivery to displacement-affected communities.

Key Responsibilities
Technical Infrastructure (40%):

• Establish/maintain ICT systems, hardware, software, network infrastructure across offices
• Manage Microsoft Office 365, SharePoint, cloud storage systems

System Administration (35%):

• Provide technical support through helpdesk, on-site assistance and managing of organizations social media accounts
• Configure user accounts, security settings, access permissions
• Troubleshoot hardware/software issues (desktops, laptops, mobiles)
• Implement cybersecurity measures, data protection protocols

Field Support (15%):

• Visit field offices for technical support, new ICT installations
• Train field staff on ICT systems, software, security procedures
• Ensure compliance with organizational ICT policies

Documentation & Reporting (10%):

• Maintain ICT asset records, configurations, service requests
• Prepare monthly system performance, incident resolution reports
• Document SOPs, user manuals

Required Qualification 
Education & Experience:

• Bachelor's in Computer Science, IT, Computer Engineering, or related field
• 3-5 years ICT Officer experience in humanitarian/development organizations

Technical Skills:

• Microsoft Office 365, SharePoint, Access proficiency
• Microsoft Power Platform (Power Apps, Automate, BI) knowledge
• ERP systems (Unit 4 Agresso), Excel VBA/Macro experience
• Cisco cloud network infrastructure understanding

Personal Competencies:

• English fluency (Hausa/other Nigerian languages preferred)
• Strong analytical, problem-solving skills
• Excellent communication, interpersonal abilities

Working Condition & Benefits
Field Requirements:

• Office-based with 30% field visits to remote locations
• Occasional challenging environment work, limited infrastructure
• Outside normal hours work for system maintenance
• Valid driver's license, independent travel ability

Partnerships & Coordination:

• Internal coordination with all program departments
• External partnerships with vendors, service providers, government agencies
• Emergency response team support during crisis situations.

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Summary

• Design, implement, and oversee integrated GBV prevention/response and MHPSS programs for conflict-affected populations, IDPs, and vulnerable communities in North-East Nigeria.
• This dual-role focuses on providing survivor-centered GBV services while delivering trauma-informed mental health interventions that promote healing, resilience, and psychosocial wellbeing.

Responsibilities
GBV Case Management & Response (30%):

• Provide confidential GBV case management services following SOPs and international best practices
• Conduct comprehensive needs assessments, develop individualized action plans for GBV survivors
• Deliver individual/group counseling using trauma-informed approaches for GBV survivors
• Facilitate multi-sectoral service access through safe referrals (health, legal, shelter, livelihood)
• Conduct safety planning with survivors, implement emergency support measures
• Maintain confidential case files using GBVIMS, ensure secure data storage

MHPSS Service Provision (30%):

• Provide individual/group counseling using Psychological First Aid (PFA), psychosocial support techniques
• Conduct mental health assessments for conflict-affected individuals, families, children
• Deliver trauma counseling, healing sessions for violence/displacement/conflict survivors
• Facilitate psychoeducational sessions for children, adolescents, caregivers, families
• Implement crisis intervention, suicide prevention protocols when necessary
• Establish/manage Child Friendly Spaces, safe spaces, recreational centers

Prevention & Community Engagement (25%):

• Design community-based GBV prevention targeting structural risk factors, harmful social norms
• Implement community-based psychosocial support activities, interventions
• Establish/manage Women and Girls Safe Spaces (WGSS) providing protective environments
• Conduct GBV risk assessments, safety audits across program sites
• Engage men/boys in GBV prevention, mental health awareness programming
• Develop culturally appropriate GBV/MHPSS materials, resources in local languages

Capacity Building & Coordination (15%):

• Train/supervise GBV caseworkers, MHPSS volunteers, community workers, frontline staff
• Build local partner, government counterpart capacity on integrated GBV/MHPSS programming
• Deliver training on GBV concepts, survivor-centered approach, PFA, trauma-informed care
• Participate in GBV sub-cluster meetings, MHPSS working groups, inter-agency coordination
• Establish referral pathways connecting GBV and mental health services
• Support community-based protection networks, peer support initiatives

Requirements
Education & Experience:

• Bachelor's in Social Work, Psychology, Gender Studies, Mental Health, Human Rights (Master's preferred)
• 4-6 years combined experience in GBV programming AND MHPSS in humanitarian/development contexts
• Proven experience in GBV case management, counseling, psychosocial support provision
• Experience with sexual/gender-based violence survivors and trauma-affected populations
• Individual/group counseling experience using trauma-informed approaches
• Nigerian context knowledge, particularly North-East region and conflict-affected populations

Technical Skills:

• GBV Expertise: IASC Guidelines for GBV Interventions, survivor-centered approach, GBV guiding principles
• MHPSS Competency: IASC Guidelines on Mental Health and Psychosocial Support in Emergency Settings
• Clinical Skills: GBV case management cycle, PFA, crisis intervention, suicide prevention protocols
• Assessment Tools: MHPSS screening instruments, GBV risk assessment, outcome measures
• Data Management: GBVIMS proficiency, ethical data collection protocols, case documentation
• Legal Knowledge: Nigerian GBV laws, women's rights, child protection frameworks

Personal Competencies:

• English fluency (Hausa/Kanuri/Nigerian languages strong asset)
• Excellent interpersonal skills, rapport building with diverse, traumatized populations
• Strong emotional resilience for work with GBV survivors and trauma-affected individuals
• Cultural sensitivity, respect for diverse religious/traditional healing practices
• Unwavering commitment to confidentiality, ethical standards, professional boundaries
• Advocacy skills, survivor rights representation, community mobilization abilities

Safeguarding and Working Conditions:

• Safeguarding Level 3- Regular contact with children, vulnerable adults, GBV survivors
• Enhanced background checks, child protection, GBV survivor safety commitment
• Zero tolerance for abuse, mandatory training on child protection, GBV, ethical standards
• PSEAH understanding, reporting mechanisms, survivor support systems knowledge
• Specific protocols for working with child survivors, trauma-affected individuals

Working Environment:

• High-stress exposure to traumatic content, GBV accounts, secondary trauma risk
• Community settings, safe spaces, survivor homes, IDP camps, remote communities
• Challenging locations with security constraints, overnight field stays
• Responsibility for maintaining strict confidentiality of sensitive GBV/mental health information

Professional Support Requirements:

• Access to qualified GBV/clinical supervisor or external supervision
• Regular peer support, GBV/MHPSS professional networks participation
• Mandatory self-care planning, stress management, professional development access
• Clinical supervision with qualified mental health professional

Coordination & Partnership:
Inter-Agency Coordination:

• GBV Sub-Cluster meetings, MHPSS working groups, technical coordination mechanisms
• Collaboration with UNFPA, UNICEF, WHO, other agencies on integrated programming
• National/international GBV and mental health networks engagement

Government Partnerships:

• Federal Ministry of Women Affairs and Social Development collaboration
• Ministry of Health mental health services coordination
• National Agency for the Prohibition of Trafficking in Persons (NAPTIP) partnership
• State-level gender ministries, health departments engagement

Community Partnerships:

• Traditional leaders, religious leaders, community gatekeepers collaboration
• Women's groups, youth organizations, civil society partnerships
• Health facilities, legal aid organizations, shelter providers engagement
• Survivor networks, peer support initiatives, women's empowerment programs

Prevention & Capacity Building:

• Number of community members reached through GBV prevention, mental health awareness
• Percentage reduction in identified GBV risks, improved mental health outcomes
• Number of staff, volunteers, partners trained on integrated GBV/MHPSS approaches
• Functionality of referral pathways connecting GBV and mental health services.

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Position Summary

• Plan, implement, and monitor WASH interventions for conflict-affected populations in North-East Nigeria, requiring strong technical expertise in infrastructure development, hygiene promotion, and emergency response.

Key Responsibilities
Technical Implementation (40%):

• Design and implement emergency WASH interventions (water supply, sanitation, hygiene promotion)
• Conduct technical assessments in IDP camps and host communities
• Oversee construction/rehabilitation of boreholes, water points, latrines
• Ensure compliance with Nigerian standards, Sphere standards, donor requirements
• Supervise water quality testing and treatment processes

Infrastructure Management (25%):

• Manage borehole drilling per Nigerian Code NCP 027:2010
• Install/maintain hand pumps, motorized pumps, solar systems
• Design sanitation facilities and waste management systems
• Coordinate with contractors for quality assurance
• Manage WASH supplies procurement

Community Engagement (20%):

• Implement hygiene promotion targeting key behaviors
• Train communities/staff on hygiene practices, water treatment
• Establish Water Management Committees, hygiene networks
• Conduct education in schools, health facilities, communities
• Develop IEC materials in local languages (Hausa, Kanuri)

Monitoring & Reporting (15%):

• Develop monitoring frameworks and data systems
• Conduct water quality testing using field kits
• Monitor facility functionality and utilization
• Prepare technical reports (weekly/monthly)
• Support surveys and impact assessments

Required Qualification 
Education & Experience:

• Bachelor's in Civil/Environmental Engineering, Water Resources, Public Health, or related field
• 3-5 years WASH experience in humanitarian/development contexts
• Emergency WASH response and infrastructure development experience
• Nigeria experience preferred

Technical Skills:

• Borehole drilling, pump installation, water system design
• Water testing, treatment methods, and quality control
• Construction management, contractor supervision
• Nigerian technical standards knowledge
• GIS mapping, AutoCAD, project management

Personal Competencies:

• English fluency (Hausa/Kanuri preferred)
• Strong analytical, problem-solving skills
• Excellent communication, training abilities
• Physical fitness for field work, remote travel
• Cultural sensitivity, community engagement skills

Partnerships & Coordination:

• WASH Sector Working Groups, government agencies (Water Resources Ministry, RUWASSA)
• Internal teams (Health, Nutrition, Child Protection)
• Local contractors, suppliers, and community leaders.