ICT Officer at Save The Slum Initiative

Position Summary

• Establish, implement, and maintain ICT systems and procedures for humanitarian operations, ensuring optimal infrastructure performance to support effective service delivery to displacement-affected communities.

Key Responsibilities
Technical Infrastructure (40%):

• Establish/maintain ICT systems, hardware, software, network infrastructure across offices
• Manage Microsoft Office 365, SharePoint, cloud storage systems

System Administration (35%):

• Provide technical support through helpdesk, on-site assistance and managing of organizations social media accounts
• Configure user accounts, security settings, access permissions
• Troubleshoot hardware/software issues (desktops, laptops, mobiles)
• Implement cybersecurity measures, data protection protocols

Field Support (15%):

• Visit field offices for technical support, new ICT installations
• Train field staff on ICT systems, software, security procedures
• Ensure compliance with organizational ICT policies

Documentation & Reporting (10%):

• Maintain ICT asset records, configurations, service requests
• Prepare monthly system performance, incident resolution reports
• Document SOPs, user manuals

Required Qualification 
Education & Experience:

• Bachelor's in Computer Science, IT, Computer Engineering, or related field
• 3-5 years ICT Officer experience in humanitarian/development organizations

Technical Skills:

• Microsoft Office 365, SharePoint, Access proficiency
• Microsoft Power Platform (Power Apps, Automate, BI) knowledge
• ERP systems (Unit 4 Agresso), Excel VBA/Macro experience
• Cisco cloud network infrastructure understanding

Personal Competencies:

• English fluency (Hausa/other Nigerian languages preferred)
• Strong analytical, problem-solving skills
• Excellent communication, interpersonal abilities

Working Condition & Benefits
Field Requirements:

• Office-based with 30% field visits to remote locations
• Occasional challenging environment work, limited infrastructure
• Outside normal hours work for system maintenance
• Valid driver's license, independent travel ability

Partnerships & Coordination:

• Internal coordination with all program departments
• External partnerships with vendors, service providers, government agencies
• Emergency response team support during crisis situations.