Jobs at Synapse Services

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the entire process of recruitment, selection & hiring, create & implement effective onboarding plans.
• Create periodic staff training and development programs
• Advice and support the management on matters like salary negotiations disciplinary and grievance issues, equal opportunities policy, employment law.
• Maintain employee records (attendance, leave, loan,etc) according to policy and legal requirements
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management.

Qualifications

• Master’s Degree  in Social Science, Human Resource or related field
• 3 - 5 years working experience as HR Manager or HR Executive.
• HR certification( CIPM, CIPD, SHRM, etc) would be an added advantage

Required Skills:

• People-oriented and results-driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices.

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Location: Ikeja, Lagos

Job Description
The roles and responsibilities of this include but not limited to:

• Prospect for new clients by networking, and using other acceptable means of generating interest from potential clients and ultimately converting them into clients;
• Be involved in generating relevant partnership proposals with support from the clinical team
• Identify innovative tactics, corresponding business plans and sustainable operations to drive revenue and volume growth while meeting the market's needs;
• Develop and implement community workshops and seminars, with a bid to grow business;
• Develop and maintain relationships with psychiatrist, psychologist and other allied mental healthcare professional relations, both inside and outside the hospital and amongst sector actors;
• Conduct marketing research and analyses to ensure that the hospital is competitive in the marketplace;
• Prepare and make presentations to prospective clients and network to increase Synapse-Magnolia's visibility.
• Study Customer needs to properly direct sales efforts
• Have a good understanding of the business’s products and services and be able to advise clients about them
• Participate in conducting market research and analyze activities to ensure that the organization is competitive in the marketplace, on a local and national rating.
• Suggest measures for improving customer satisfaction and loyalty
• Draft and review contracts
• Create Weekly & Monthly Reports
• Analyze Team performance against Set targets and goals
• Be a lead in expanding our services nationwide.
• Strategically brainstorm and implement new business development initiatives;
• Ensure business/sales targets are met by the team.

Expectations:

• Increase Synapse-Magnolia’s Bed Occupancy;
• Develop short and long-term management and organizational plans to define responsibilities and business activities consistent with hospital goals and objectives.

Client Retention:

• Assist in managing existing clients and ensure they stay satisfied and positive;
• Provide support that will continually improve the existing relationship;
• Make recommendations to Management on services that meet, predict and mirrors current clients’ future needs;
• Ensure the continuous refinement of the service rendered by the Facility;
• Perform any other duties as directed by the MD.

Required Qualification and Experience

• A minimum of a Master's Degree in Business Administration, Marketing or any other related Field.
• Minimum of 3-5 years’ experience as a Business Development Manager
• Strong communication skills and negotiation skills
• Excellent relationship management and business development skills
• Proven sales track record
• Proficiency in MS Office
• Market knowledge
• Ability to build rapport
• Proactive problem-solving approach.
• High level of professionalism.
• Ability to maintain strict confidentiality
• Must have excellent interpersonal skill.