Jobs at Khenpro Global Services

Duties & Responsibilities

• Ensure compliance with employment-related laws and company policies
• Day-to-day associate relations including problem-solving, counseling, coaching, and fact-finding.
• Supports and advises line managers in their management and development of their subordinates.
• Partner with leaders to drive organizational planning and performance evaluations
• Work with Management to identify and deliver on needs including training, onboarding support, employee engagement, and succession planning.
• Build business partner relationships based on trust and credibility, execute HR programmes, policies, and practices so that business objectives are met.
• Work with HR Manager to develop strong business acumen to translate the needs of the business into talent management solutions
• Participate in company-wide programs and initiatives (i.e., manpower planning, organizational change, performance management, and training assessment)
• Provide support with employee relation investigations, ensuring adherence to appropriate employment laws and regulations
• Work with HR manager to provide strategic direction and input to business leaders regarding overall Human Resource strategies, including assessing short and long-term talent needs, identifying critical talent gaps within the organization, and developing strategies to address
• Work with HR manager to develop and integrate programs and practices that maximize, develop, retain, and engage the business’ top talent.
• Responsible for end-to-end recruitment processes including job descriptions, creating job summaries, offer letters.
• Responsible for partnering with employees and managers to provide coaching and consultation in the areas of employee relations and performance management
• Provide first-line support to managers and employees through coaching on a variety of employee relations issues
• Lead and assist with planning of employee events
• Assist with leave management and approvals
• Maintain and coordinate employee recognition and employee care programs
• Manage routine, less complex employee relations, and performance issues in conjunction with line management
• Providing assistance with full cycle recruiting of Restaurant Operations position.

Qualifications

• Interested candidates should possess a BSc / HND in any relevant field
• Two (2) years of Human Resources Generalist Experience, preferably in the hospitality / restaurant business with heavy recruiting and employee relations and performance management.
• Track record of high volume recruiting in the restaurant, retail, or hospitality space.
• Outstanding communication skills, both verbal and written. Conveys information in a clear and concise manner; ability to problem-solve.
• Attention to detail is critical
• Successful track record managing employee relations that positively impact culture.
• Innovative and a self-starter. Constantly seeking ways to build relationships and improve processes, and then taking action to make it happen.
• Multi-unit experience preferably in restaurants.
• HR supervisory experience.
• Track record of success in maintaining HR Data(s).
• Intermediate or higher skills in Excel.

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Responsibilities

• Development of robust sales and operational plans and strategies to deliver agreed objectives
• Recommend strategies towards business development and outlets expansion.
• Articulate and implement promotional and sales plans aimed at improving brand equity, market share and driving higher customer traffic to all outlets, website and other social media.
• Tap into the emerging power of social media by developing a robust social media marketing platform (structure and strategy), defining clear promotional and sales KPIs.
• Develop and grow key institutional accounts by making periodic field visits to existing and new corporate customers; exploring their specific needs and ensuring they are always satisfied.

Requirements

• Minimum of 4 years experience in Senior Management role (FMCG, QSR, Retail Consumer Goods).
• Minimum of BSc / HND
• Individuals must be a leader and goal-oriented
• Ability to influence others positively
• Individuals must be strategic and sales-driven
• Good knowledge of MS Office tools (word, PowerPoint, and Excel).