Jobs at AAVA Brands Limited

Responsibilities

• Manage end-to-end recruitment processes (sourcing, screening, interviews, and hiring)
• Coordinate onboarding and ensure a smooth employee integration experience
• Serve as the first point of contact for employee relations and HR inquiries
• Support performance management processes (appraisals, reviews, and PIPs)
• Assist line managers with day-to-day HR matters and workforce issues
• Maintain accurate employee records and HR documentation
• Ensure compliance with company policies and labor regulations
• Coordinate training and development initiatives
• Support payroll inputs, leave management, and HR reporting
• Handle disciplinary processes and workplace conflict resolution
• Manage employee exit processes including resignations and exit interviews
• Drive employee engagement and workplace culture initiatives

Requirement

Interested candidates should possess relevant qualifications with 2 years work experience.

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Responsibilities
Branch Operations & Service Delivery:

• Oversee daily operations of the service centre including customer service, repairs, spare parts management, and technician coordination.
• Ensure adherence to company policies, safety standards, and service protocols.
• Monitor service KPIs and implement corrective actions where necessary.

Customer Satisfaction & Complaint Resolution:

• Handle escalated customer issues and ensure timely resolution.
• Drive initiatives to improve customer experience and satisfaction levels.

Team Leadership & Development:

• Supervise service technicians, customer care executives, and support staff.
• Conduct regular training sessions and performance evaluations to maintain high service standards.

Technical Support & Troubleshooting:

• Provide hands-on technical guidance to the team.
• Liaise with central technical teams for complex issues and product updates.

Inventory & Spare Parts Management:

• Ensure availability and proper management of spare parts and tools.
• Coordinate with procurement and logistics for timely replenishment.

Requirements

• Interested candidates should possess relevant qualifications with 8 years work experience.

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Responsibilities

• Ensure customer service team is available as per set timings every day.
• Drive discipline of compliance to office hours, timely response on emails and phone calls.
• Drive high productivity among team members – measure no. of calls made, and emails responded to / day / person, maintain minimum possible, open issues on hand.
• Lead collaboration with stakeholders for timely issue resolution.
• Continuously follow up and remind stakeholders of key open complaints every month.
• Monthly / weekly communication on status of issues resolved and open issues.
• Circulate daily, weekly, monthly reports to give visibility on key metrics and seek actions pending from others.

Requirements 

• Any graduate / HND holder with 3-5 years relevant work experience in customer service as a supervisor.

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Responsibilities

• Regularly communicate with customers to check if there are any complaints to be resolved.
• Provide timelines for closure of complaints and provide regular updates on the progress of issue resolution.
• Timely closure of complaints – minor issues in 24-48 hours, major complaints – align stakeholders on timelines and provide feedback to customers accordingly.
• Timely response to customers on phone and emails.
• Maintain 100% response rate on emails in <24 hours.
• Escalate issues to supervisor if complaint resolution is taking longer than expected.
• Maintain a register of customer complaint in excel sheet as per the set norm.

Requirements 

• Any graduate / HND holder with 2-3 years relevant work experience.