Branch Service Manager at AAVA Brands

Responsibilities
Branch Operations & Service Delivery:

• Oversee daily operations of the service centre including customer service, repairs, spare parts management, and technician coordination.
• Ensure adherence to company policies, safety standards, and service protocols.
• Monitor service KPIs and implement corrective actions where necessary.

Customer Satisfaction & Complaint Resolution:

• Handle escalated customer issues and ensure timely resolution.
• Drive initiatives to improve customer experience and satisfaction levels.

Team Leadership & Development:

• Supervise service technicians, customer care executives, and support staff.
• Conduct regular training sessions and performance evaluations to maintain high service standards.

Technical Support & Troubleshooting:

• Provide hands-on technical guidance to the team.
• Liaise with central technical teams for complex issues and product updates.

Inventory & Spare Parts Management:

• Ensure availability and proper management of spare parts and tools.
• Coordinate with procurement and logistics for timely replenishment.

Requirements

• Interested candidates should possess relevant qualifications with 8 years work experience.