Jobs at Teestone Hotels & Apartment

Job Summary

• We are seeking a dedicated and experienced Hotel Operations Supervisor to oversee the daily operations of the hotel and ensure exceptional guest service.
• The successful candidate will coordinate and supervise front office, housekeeping, food and beverage, maintenance, and security teams to maintain high operational standards, guest satisfaction, and efficient hotel performance.

Key Responsibilities

• Supervise and coordinate daily hotel operations across all departments.
• Ensure guests receive excellent service and promptly resolve complaints or concerns.
• Monitor staff performance and ensure adherence to hotel policies and procedures.
• Assist in scheduling staff shifts and maintaining adequate staffing levels.
• Conduct regular inspections of guest rooms, public areas, and hotel facilities to ensure cleanliness and quality standards.
• Coordinate with department heads to ensure smooth communication and workflow.
• Monitor inventory levels and report operational needs or shortages.
• Ensure compliance with health, safety, and security regulations.
• Prepare operational reports and provide updates to hotel management.
• Assist in staff training, onboarding, and performance evaluations.
• Support revenue-generating activities and help achieve hotel occupancy and service targets.
• Handle emergency situations and ensure appropriate corrective actions are taken.

Requirements

• Bachelor's Degree, HND, OND, or equivalent qualification in Hospitality Management, Business Administration, or a related field.
• Previous experience in hotel operations, hospitality supervision, or a similar role.
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in Microsoft Office and hotel management software is an advantage.
• Strong organizational and multitasking skills.

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Job Summary

• We are seeking a professional and customer-focused Hotel Receptionist to serve as the first point of contact for our guests.
• The successful candidate will be responsible for welcoming guests, managing reservations, handling check-ins and check-outs, answering inquiries, and ensuring an excellent guest experience throughout their stay.

Key Responsibilities

• Welcome guests in a friendly and professional manner.
• Manage guest check-in and check-out procedures efficiently.
• Handle room reservations, cancellations, and modifications.
• Answer telephone calls, emails, and guest inquiries promptly.
• Provide information about hotel services, facilities, and local attractions.
• Process payments and maintain accurate billing records.
• Respond to guest requests and resolve complaints professionally.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Maintain accurate guest records and reservation information.
• Ensure the reception area remains clean, organized, and presentable.
• Follow hotel policies, procedures, and security standards.

Requirements

• Interested candidates should possess an HND / Bachelor's / Master`s Degree
• Previous experience as a receptionist, front desk officer, or customer service representative is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Basic computer proficiency and familiarity with reservation systems.
• Good organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Flexible to work shifts, weekends, and public holidays.

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Job Summary

• We are seeking a professional and vigilant Hotel Security Personnel to ensure the safety and security of guests, staff, visitors, and hotel property.
• The successful candidate will monitor hotel premises, respond to security incidents, enforce hotel policies, and maintain a safe and welcoming environment at all times.

Key Responsibilities

• Patrol hotel premises regularly to prevent and detect signs of unauthorized entry, theft, vandalism, or other security concerns.
• Monitor CCTV systems, alarm systems, and other security equipment.
• Control access to hotel facilities and verify the identity of visitors when necessary.
• Respond promptly to emergencies, security breaches, disturbances, accidents, and fire alarms.
• Assist guests and staff with safety-related concerns and provide support during emergencies.
• Prepare detailed incident and daily activity reports.
• Conduct routine inspections of hotel facilities to identify potential security and safety hazards.
• Collaborate with management and law enforcement agencies when required.
• Enforce hotel rules, regulations, and security procedures.
• Ensure all emergency exits and safety equipment are accessible and functioning properly.

Requirements

• Minimum of SSCE / High School Certificate; additional security training is an advantage.
• Previous experience in security services, hospitality, or a related field preferred.
• Strong observation, communication, and conflict-resolution skills.
• Ability to remain calm and professional under pressure.
• Basic knowledge of emergency response procedures and safety regulations.
• Physical fitness and ability to stand or patrol for extended periods.
• Willingness to work shifts, including nights, weekends, and public holidays.

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Job Summary

• We are seeking a reliable and detail-oriented Housekeeper to join our hotel team.
• The successful candidate will be responsible for maintaining high standards of cleanliness, hygiene, and guest comfort throughout the hotel.
• The Housekeeper will ensure guest rooms and public areas are clean, organized, and well-presented at all times.

Key Responsibilities

• Clean and sanitize guest rooms, bathrooms, hallways, and public areas.
• Change bed linens, replace towels, and replenish guest amenities.
• Dust, vacuum, sweep, mop, and polish furniture and fixtures.
• Report maintenance issues, damages, or lost and found items to management.
• Ensure cleaning equipment and supplies are used properly and stored safely.
• Follow hotel health, safety, and hygiene standards.
• Respond promptly and courteously to guest requests when required.
• Maintain confidentiality and respect guest privacy at all times.
• Assist with deep-cleaning tasks and special cleaning projects as assigned.

Requirements

• Previous housekeeping or cleaning experience in a hotel or hospitality environment is an advantage.
• Strong attention to detail and commitment to cleanliness.
• Ability to work independently and as part of a team.
• Good physical stamina and ability to perform manual tasks.
• Positive attitude, honesty, and reliability.
• Good communication and interpersonal skills.
• Flexibility to work weekends, holidays, and shifts as required.