Jobs at MeWe Electronics

Job Summary

• We are seeking an experienced and technically skilled Home Appliance After Sales / Technical Supervisor to oversee after-sales operations, manage technicians, and ensure excellent customer support services.
• The ideal candidate must have strong knowledge of home appliances, troubleshooting, repairs, and team supervision.

Key Responsibilities

• Supervise and coordinate the activities of after-sales technicians and service personnel.
• Handle customer complaints and ensure quick resolution of technical issues.
• Monitor installation, maintenance, and repair of home appliances such as televisions, refrigerators, washing machines, air conditioners, microwaves, and other electronics.
• Ensure all technical services are carried out professionally and efficiently.
• Provide technical support and guidance to field technicians when necessary.
• Maintain proper records of repairs, servicing, spare parts, and customer feedback.
• Monitor technicians’ performance and ensure targets are achieved.
• Conduct routine inspections and quality checks on completed jobs.
• Liaise with management regarding technical challenges and operational improvements.
• Ensure compliance with company safety and service standards.

Requirements

• Minimum of 5 years proven experience in after-sales service or technical supervision within the home appliance or electronics industry.
• Strong technical knowledge of home appliances and troubleshooting processes.
• Good leadership and team management skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and handle multiple service requests.
• Proficiency in reporting and record keeping.
• Minimum of OND/HND/B.Sc in Electrical Electronics, Engineering, or any related field is an added advantage.

Preferred Skills:

• Problem-solving and decision-making skills.
• Good organizational and supervisory abilities.
• Ability to train and mentor junior technicians.
• Familiarity with spare parts management and technical diagnostics.

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Job Summary

• We are seeking an experienced and customer-focused Customer Service / After-Sales Manager to oversee customer support operations and ensure excellent after-sales service delivery.
• The ideal candidate will be responsible for managing customer relationships, resolving complaints effectively, supervising support staff, and maintaining high customer satisfaction standards.

Key Responsibilities

• Manage and supervise the customer service and after-sales support team.
• Handle customer complaints, inquiries, and escalations professionally.
• Ensure timely follow-up on customer issues and service requests.
• Monitor customer satisfaction and implement improvement strategies.
• Coordinate with sales and operations departments to ensure smooth service delivery.
• Prepare weekly and monthly customer service performance reports.
• Train and mentor customer service representatives for improved efficiency.
• Maintain proper documentation of customer interactions and resolutions.
• Develop strategies to retain customers and improve brand loyalty.
• Ensure company policies and customer service standards are properly followed.

Requirements

• HND/B.Sc. Degree in Business Administration, Marketing, or related field is an added advantage.
• Minimum of 5 years proven experience in customer service or after-sales management.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to handle pressure and resolve conflicts professionally.
• Good knowledge of Microsoft Office tools, especially Excel and Word.
• Strong organizational and reporting skills.

Skills and Competencies:

• Customer relationship management
• Complaint resolution
• Leadership and supervision
• Communication and interpersonal skills
• Time management
• Attention to detail
• Report writing and documentation.

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Job Summary

• We are seeking a skilled and experienced Home Appliance Maintenance / Technical Supervisor & Manager to oversee the repair, servicing, and maintenance of household appliances.
• The ideal candidate must possess strong technical knowledge, leadership ability, and excellent troubleshooting skills for handling both field and in-house technical operations.

Key Responsibilities

• Supervise and coordinate technicians involved in appliance repairs and maintenance.
• Diagnose and troubleshoot faults in home appliances such as refrigerators, washing machines, air conditioners, microwaves, televisions, cookers, and other electronic devices.
• Ensure timely repair and proper maintenance of customers’ appliances.
• Monitor technical team performance and ensure quality service delivery.
• Schedule maintenance activities and assign jobs to technicians effectively.
• Maintain records of repairs, spare parts usage, and service reports.
• Ensure compliance with safety procedures and company standards.
• Train and guide junior technicians when necessary.
• Communicate with customers professionally regarding repair updates and technical issues.
• Manage inventory of tools, equipment, and spare parts.

Requirements

• Minimum of 5 years practical experience in home appliance repairs and technical supervision.
• Strong knowledge of electrical and electronic appliance systems.
• Ability to diagnose and resolve technical faults efficiently.
• Good leadership and team management skills.
• Ability to work under pressure and meet deadlines.
• Strong communication and problem-solving abilities.
• Must be responsible, disciplined, and result-oriented.
• Technical certification or related qualification is an added advantage.