Customer Service / After Sale Manager at MeWe Electronics

Job Summary

• We are seeking an experienced and customer-focused Customer Service / After-Sales Manager to oversee customer support operations and ensure excellent after-sales service delivery.
• The ideal candidate will be responsible for managing customer relationships, resolving complaints effectively, supervising support staff, and maintaining high customer satisfaction standards.

Key Responsibilities

• Manage and supervise the customer service and after-sales support team.
• Handle customer complaints, inquiries, and escalations professionally.
• Ensure timely follow-up on customer issues and service requests.
• Monitor customer satisfaction and implement improvement strategies.
• Coordinate with sales and operations departments to ensure smooth service delivery.
• Prepare weekly and monthly customer service performance reports.
• Train and mentor customer service representatives for improved efficiency.
• Maintain proper documentation of customer interactions and resolutions.
• Develop strategies to retain customers and improve brand loyalty.
• Ensure company policies and customer service standards are properly followed.

Requirements

• HND/B.Sc. Degree in Business Administration, Marketing, or related field is an added advantage.
• Minimum of 5 years proven experience in customer service or after-sales management.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to handle pressure and resolve conflicts professionally.
• Good knowledge of Microsoft Office tools, especially Excel and Word.
• Strong organizational and reporting skills.

Skills and Competencies:

• Customer relationship management
• Complaint resolution
• Leadership and supervision
• Communication and interpersonal skills
• Time management
• Attention to detail
• Report writing and documentation.