Job Vacancies at The Clinton Health Access Initiative, Inc. (CHAI)

Overview

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to saving lives and reducing the burden of disease in low-and middle-income countries, while strengthening the capabilities of governments and the private sector in those countries to create and sustain high-quality health systems that can succeed without our assistance. For more information, please visit: http://www.clintonhealthaccess.org

CHAI’s global malaria program provides direct technical and operational support to countries around the globe to strengthen their malaria programs and reduce the burden of this preventable, treatable disease. We support governments to scale up effective interventions for prevention, diagnosis, treatment, and surveillance, with the goals of sustainably reducing the number of malaria-related illnesses and deaths worldwide in the short-term and accelerating progress towards malaria elimination in the long term.

Technology plays a key role in achieving these objectives. Building strong information systems can substantially reduce the time taken to collect and access data, improve data quality, and reduce redundancies in parallel data collection systems. Availability of higher quality information enables programs to target and tailor their programs and use resources more effectively. CHAI’s malaria and NTDs program applies digital tools and systems to support effective decision-making through streamlining data collection and reporting, integrating data sources, and generating automated analyses, visualizations, and presentation of data in simple and actionable forms.

Overview of Role:

CHAI is seeking a highly motivated individual to work as a Health Informatics Associate (East, Central and West Africa) and play a critical role in helping governmental programs improve how they collect, analyze, and use data to accelerate efforts towards malaria and NTDs elimination. They will work with CHAI staff to support government efforts and build in-country capacity in the application of information technology for data collection, management, analysis, and use. This will include providing strategic direction on context-appropriate architecture, technologies, and use cases; leading the thoughtful design, development, implementation, modification, and maintenance of potentially complex and diverse surveillance platforms; supporting training initiatives on the deployment and use of technology solutions for data management and use; and helping government staff use and gain confidence with health information technology solutions on an ongoing basis with the end goal of improving data quality, access and use.

The Associate will focus on East, Central and West Africa (Kenya, Uganda, Nigeria and Ghana) and work closely with other CHAI technical teams focused on surveillance and M&E. The Associate will also work closely with external institutions including technology companies, NGO and academic partners, the WHO, and government technical bodies working on digital health and malaria and NTDs control.

A successful candidate will need to work with team members across CHAI’s Global, Regional and Country Malaria and NTDs teams and will therefore need to possess strong communication, organizational, and management skills as well as be able to work independently and proactively to drive implementation and have deep personal commitment to producing high quality work. 

This position will be ideally based in Accra, Ghana, or other countries within Africa based on country leadership approvals.

This position will report to the Health Informatics Senior Technical Advisor, Africa

Responsibilities

Across countries and projects, the Associate will have the following responsibilities:

Scoping (20%)

• Lead scoping activities on health technology solutions to further malaria and NTDs control and elimination, public health campaign digitization, and geo-spatial data management including the mapping of existing digital health systems, information flows, infrastructure, stakeholders and partner projects in select countries
• Establish and cultivate relationships with other CHAI teams and in-country partners working on technology, data, and/or surveillance work, to inform CHAI activities, guide country strategies, and collaborate with stakeholders to achieve program objectives
• Work with Ministry of Health programs, regional CHAI technical advisors, and CHAI country team members to understand requirements for surveillance use cases, including the monitoring of epidemiology, vectors, data quality, case management and the impact of interventions such as vector control and mass drug administration campaigns
• Advise on strategies and technologies for collecting, reporting, storing, cleaning, and analyzing data, and for producing accessible automated data outputs for routine decision-making in the form of dashboards, reports and bulletins that speak to key data needs

Technology Project Management and Support (40%)

• Develop and document coherent and technology-appropriate software and hardware specifications for meeting user requirements across countries and regions (including DHIS2-appropriate specifications) for user workflows, data collection forms, dashboards, systems integrations, and other platform components as needed, in line with programmatic objectives and data use needs
• Play a translational role in communicating technical approaches, user requirements and software/hardware specifications to non-technical staff within CHAI and ministries of health
• Select, liaise with and manage sub-contractors to build and configure applications and integrations (including DHIS2) according to the defined requirements and timelines; work with internal CHAI developers to support technical oversight of sub-contractors and contribute to discrete deliverables
• Create and manage detailed project plans with Ministry of Health programs and CHAI regional and country teams, including governance structures, timelines, product management processes, and communication mechanisms to progressively design, develop, and test systems and mobile tools; pro-actively ensure projects are progressing and are aligned with broader programmatic end goals
• Manage ongoing tracking and prioritization of software development activities; proactively manage changes in project scope, identify potential challenges and roadblocks, and develop contingency plans
• Test developer outputs and provide regular feedback on bugs and functionally to ensure solutions are being developed according to specifications
• Assist in the configuration of data collection, management, reporting tools as needed (DHIS2, ODK, MS Access, Excel), including user-friendly dashboards

Technology Implementation and Training (35%)

• Develop system roll-out plans and support system installation and device set-up ahead of implementation
• Assist with capacity building for government staff by developing manuals, SOPs, training materials; help train global, country and program staff in the use of information technology
• Help cultivate a culture of data-use within malaria programs by monitoring and strengthening the quality of data inputs, refining analytical outputs, and developing context-appropriate strategies to strengthen the usage and analysis of data by government programs
• Work actively and closely with CHAI teams and government stakeholders to design and implement M&E plans to routinely assess the performance of digital solutions
• Develop and implement system transition plans to ensure sustainability of both technology and supporting processes

Knowledge Management (5%)

• Manage and develop resources, guidelines, and other material to provide guidance to and share lessons across teams

Qualifications

Technical Skills

• Bachelor’s degree in relevant field (information systems, epidemiology, computer science). Master’s degree preferred
• At least three years’ working experience as a business analyst, product manager, technical project manager, or in a similar role working closely with stakeholders to define and deliver business requirements for technology initiatives
• Proven experience in planning, designing and implementing technology-based solutions across the full software delivery lifecycle with stakeholders and users, preferably for disease surveillance
• Experience in providing clear guidance and recommendations to non-technical stakeholders on context-appropriate platform selection, an outcomes-driven design approach and key operational considerations, including experience communicating technical concepts to non-technical users
• Understanding of disease surveillance (including surveillance platforms) with knowledge of global health issues; DHIS2 knowledge strongly preferred
• Familiarity with emerging technologies for data collection and reporting; comfort with developing basic data collection forms and reports such as ODK strongly preferred
• Familiarity with emerging technologies for web or mobile application development for data visualization and analysis
• Experience in data management (including managing databases) and data analysis
• High levels of proficiency in Access, Microsoft Word, Excel, PowerPoint

Leadership and Interpersonal Skills

• Experience working in an international context and/or entrepreneurial environment
• Ability to think strategically and anticipate future consequences and trends
• Ability to work well both independently and as part of a multidisciplinary team
• Strong work ethic, integrity, credibility, and dedication to CHAI’s mission
• Ability to be effective, calm, and flexible in high-pressure situations, to handle multiple tasks simultaneously and to effectively prioritize
• Ability to communicate effectively with people of varied professional and cultural backgrounds.
• Exceptional written, oral, and interpersonal skills
• Proven ability to function in a fast-paced work environment
• Demonstrated ability to work with a sense of urgency and timeliness
• Ability and willingness to travel approximately 30-50% of the year

Advantages

• DHIS2 and/or OpenLMIS configuration experience
• Visualization software experience (Tableau, PowerBI)
• GIS knowledge
• Software languages: SQL, JavaScript, html
• Knowledge of malaria or other global infectious diseases
• Experience working and communicating with government officials and multilateral organizations

go to method of application »

Overview of Role

CHAI is seeking a driven and highly motivated individual to drive the scoping, design, and development of digital products to support public health campaigns. They will work closely with internal teams and external partners to provide strong technical direction and lead the development of products to improve efficiencies in campaign activities which may include planning, supply chain management, training, campaign delivery, payment, and monitoring and evaluation. The candidate may also support product management, maintenance, and implementation of other digital platforms within the Digital Health team’s product portfolio (e.g., Geoprism Registry, Reveal, DHIS2)
The individual will serve as a product owner, supporting technical scoping, requirements gathering, and ensuring strong execution (e.g., design, development, progress tracking, testing, deployment) to deliver on product requirements. The candidate will identify, build, and manage relationships with technology organizations/partners whose products will be used to digitize campaigns and other digital health initiatives. They will work closely with a range of CHAI teams to support governments to implement digital health products that meet the program objectives and provide strategic guidance on integration and scalability of such products across major public health campaign activities.

A successful candidate will need to possess strong communication, organizational, and project management skills. They must exhibit a passion for results, a commitment to excellence, and the capacity to facilitate multi-stakeholder and strategic discussions. CHAI places great value on the following qualities in its staff: resourcefulness, responsibility, patience, tenacity, humility, independence, energy, and work ethic.

Responsibilities

Product scoping and design (20%)

• Collaborate with CHAI (regional and country) teams and external organizations involved in campaign implementations to identify and document the challenges and use cases for digital products to support public health campaigns, disease surveillance, and more broadly health systems strengthening
• Collaborate with CHAI teams and external organizations involved in campaign implementations to define end users, understand user personas, and co-design solutions with users where applicable
• Develop high-level product requirements documentation to inform software development
• Develop product assessment framework and conduct research/interviews with technology partners to identify existing products that meet product requirements or may benefit from targeted investment.

Product and partnership management (40%)

• Maintain coordination across key programmatic, technology, and product stakeholders to implement product development and implementation plan
• Drive progress towards executing product roadmap in partnership with technology partners, including representing programmatic stakeholders, backlog prioritization, releases, and development life cycle
• Design product testing strategies with technology partners and collaborate with country stakeholders to conduct tests and gather feedback
• Work with developers to prioritize product test results and user feedback for inclusion into software roadmap and/or configure the application appropriately
• Define KPIs for product performance, usability, and uptake, and oversee monitoring during implementation

Implementation and maintenance of digital solutions (30%)

• Collaborate with regional CHAI informatics teams in technical set up and configuration, user testing, training, supervision, monitoring, issue escalation, and transition of product ownership for all country-level implementations
• Monitor use of products in country, collecting feedback, triaging issues, and escalating to technology partners as necessary
• Collaborate with regional CHAI informatics teams to develop country-level sustainability plans for   products and advise on transition of technology partner relationships to governments post-deployment
• Collaborate with regional CHAI informatics teams to develop operational plans and strategies to ensure products are used across program use cases (e.g., malaria, NTD, polio, COVID-19 vaccination) and integrated with wider information systems in country as needed

Knowledge management and dissemination (10%)

• Work with technology partners to ensure up-to-date documentation is in place to support roll out and maintenance of digital products
• Advocate for products to global, regional, and country stakeholders to strengthen scalability and sustainability
• Stay up to date on available features and functionalities on key products to provide guidance on appropriate tool selection and implementation considerations
• Document lessons learned on technical products for CHAI-wide or global sharing

Qualifications

• Master's degree in relevant field (health informatics, public health, computer science) with 5-7 years of working experience as a technical project manager, product manager, business analyst or in a similar role to deliver business requirements for technology initiatives
• Experience in managing agile product development, including working with engineering, design, implementers, and clients to prioritize use cases, launch a product, and ensure it meets the needs of target users
• Experience working and communicating with government officials and/or multilateral organizations, with strengths in communicating technical concepts to non-technical stakeholders.
• Experience working in an international context and/or fast-based entrepreneurial environment, with demonstrated ability to work with a sense of urgency and in high pressure situations
• Exceptional communication skills with people of varied professional and cultural backgrounds
• Ability to travel approximately 30-40% of the year
• Fluency in English and French

Advantages

• Knowledge of malaria, polio, NTD and/or public health campaigns
• Knowledge of common health information management systems and digital global goods (e.g., DHIS2, OpenLMIS, OpenSRP, CommCare)
• Understanding of interoperability principles and standards (HL7, IHE, FHIR)
• Experience implementing technology-based solutions with users including user research, field testing, and training
• Experience in defining and measuring performance of digital products
• Experience working remotely with a decentralized team
• Experience living or working in resource-limited countries