Jobs at FairMoney

Role Overview

• We are seeking a Head of Risk (Consumer Loans - Nigeria) to lead the credit underwriting and risk operations for our newly launched Consumer Loans product.
• The goal is to maintain a low-risk portfolio through a blend of digital processes and manual verification layers across contact, address, income, and employment checks.
• This role is critical to ensuring credit quality, fraud prevention, and operational excellence in Nigeria — while collaborating closely with product, tech, data science, and central risk teams to build a scalable and compliant lending engine.

Core Mission

To design, implement, and oversee a manual and semi-automated underwriting framework that ensures:

• Robust credit and fraud checks across all consumer loan applications.
• Compliance with internal risk appetite and ECL/GP targets.
• Seamless integration between operational verification and product automation.

Key Responsibilities

Credit Underwriting Leadership

• Own the credit underwriting operations for Consumer Loans in Nigeria
• Supervise and mentor a team of manual underwriters, ensuring consistent decision quality and SLA adherence
• Oversee manual verifications for:
  • Contact verification (confirm customer reachability)
  • Address verification (physical validation of declared residence)
  • Reference verification (cross-checking contact references)
  • Income verification (bank statements, salary inflows, stability)
  • Employment verification (payslips, HR/employer confirmation)
• Review bureau reports, bank statements, and internal data for red flags or inconsistencies
• Establish clear decline and escalation rules for suspicious or non-compliant applications

Employer Risk Ranking System

• Develop and maintain an Employer Risk Ranking Framework:
  • Rank employers from low-risk (e.g., government, large corporates) to high-risk (e.g., small businesses, informal employers)
  • Continuously refine based on observed loan performance and repayment patterns
  • Collaborate with data science to encode the framework into automated decision models

Risk Monitoring & Portfolio Oversight

• Track and maintain portfolio performance against risk appetite (FPD, DPD, roll rates, loss rates)
• Identify trends and root causes behind performance deviations
• Recommend product, policy, or pricing adjustments to ensure healthy unit economics and portfolio profitability
• Collaborate with central risk and data science to enhance predictive models and automation rules

Fraud Detection & Prevention

• Implement rules-based and manual fraud detection checks
• Define and evolve guardrails to prevent identity fraud, bad-intent borrowing, or syndicate activity
• Ensure underwriters actively screen for behavioral red flags and maintain internal fraud databases
• Work with central fraud, tech, and KYC teams to improve system-based prevention (e.g., device linking, document fraud detection)

Cross-Functional Collaboration

• Partner with Product, Tech, Credit Risk, and Data Science to:
  • Design scalable verification workflows
  • Build automation tools for risk checks
  • Align on performance metrics and model integration
• Provide local market insights to global and regional teams to prevent local pitfalls and regulatory blind spots

Governance & Reporting

• Maintain operational risk controls and decision logs
• Report on daily/weekly portfolio trends, underwriting productivity, and fraud metrics
• Participate in risk review meetings and credit committee discussions
• Ensure all operations comply with CBN guidelines and internal credit policy

Requirements
Ideal Candidate Profile

Experience

• 7-10 years in credit underwriting, portfolio risk, or consumer lending operations
• Proven experience leading manual underwriting for large-ticket, unsecured loans
• Demonstrated ability to balance credit quality vs growth
• Exposure to bureau data, income verification, and fraud detection frameworks

Skills & Attributes

• Strong understanding of consumer lending economics, ECL/GP drivers, and affordability assessment
• High analytical ability; able to interpret bank statements, bureau reports, and financial indicators
• Excellent leadership and communication skills — able to build and manage a results-driven underwriting team
• Deep familiarity with Nigerian credit market dynamics and local fraud patterns
• Comfortable collaborating across tech and non-tech teams to improve decision systems

Qualifications

• Bachelor's degree in Finance, Economics, Business Administration, or related field
• Advanced degree or professional certification (e.g., CIBN, ACIB, CFA, FRM) is an advantage

Key Outcomes / Success Metrics

• Portfolio FPD and DPD performance within defined risk appetite
• Decline accuracy (low false positives; minimal missed fraud cases)
• Efficient verification turnaround time (TAT)
• Employer risk ranking and manual underwriting accuracy
• Contribution to model calibration and automation improvements

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Roles and Responsibilities

• Receive and incident into the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases. To ensure all the fields/data requirements in the Complaint register are adequately populated
• Conduct detailed investigations into all reported fraud-related cases and provide the needed feedback to the client, stating the facts behind the case and the Root cause of the event
• Review all fraud alerts triggered by the system regarding Banking and Lending rule set, contact the relevant client to confirm if these transactions were initiated by the client, and take the necessary decision to either stop or pass such transactions
• Work with the CS Team to treat fraud complaints during weekends and public holidays
• Involved in the rendition of fraud and forgery returns to CBN, NIBSS, FITC & NDIC
• Involved in the preparation of BVN watch-listing in respect of established fraudulent FairMoney clients
• Where there is a need for an investigation report to be prepared for consumption by the LEAs or the regulators, prepare such a report and send it to the Fraud Manager for review and adoption
• Treatment of fraudulent inflows into FairMoney clients' accounts. Review the customer statement for any salvaged amount, contact our client via phone to explain the source of the reported inflow, and provide any amount salvaged to the requesting Bank alongside the client's BVN. Ensure clients' accounts are placed on lien to the tune of the reported amount
• Treatment of reported fraudulent outflows from FairMoney clients' accounts by establishing the amount and date of the transaction and communicating this to the beneficiary bank for recovery purposes
• Treatment of inbound erroneous inflows by placing a lien to the tune of the reported amount on the FairMoney clients' accounts, contacting the client to explain the source of the erroneous transfer, and providing feedback to the complainant to close out the incident
• For reported Outbound Erroneous transfers, communicate this to the beneficiary Bank and request for salvaged amount. Officer to ensure that the outcome of the mail request is timely communicated to the complaining client
• Review all inbound and outbound Business Gone Bad complaints and advise the complainant to report the matter to the Law Enforcement Agency for further investigations and possible recovery of funds
• Review all lending frauds to establish a point of compromise by the client. Trace where the loan proceeds were transferred to and communicate these details to the client. Also, provide feedback to the client on why the Bank is not liable and why the loan liabilities have to be settled

Requirements

• Excellent verbal and written communication skills
• Data analytical skills
• Basic understanding of laws related to fraud
• Basic understanding of human behavior and performance
• Working knowledge of equipment, policies, procedures, and strategies needed to support investigative operations
• Ability to identify discrepancies and problems
• An analytical and dispute resolution mindset
• Ability to multitask and function under pressure with little or no supervision
• Proficient in Microsoft Office Suite or related software programs
• A bachelor's degree in Accounting, Finance, or a related field is required
• 2+ years of experience in Fraud Desk

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About The Role

• We are looking for a Lead Graphic Designer to lead and grow FairMoney’s in-house design team.
• This role is both creative and managerial as you will set the visual direction across campaigns, guide execution standards, and manage designers to ensure all output meets the highest level of quality.
• The right candidate is not just a designer but a team leader and creative strategist: someone who understands static design, motion graphics, and video, can brief and oversee agencies, and has the attention to detail and communication skills needed to elevate both the team and the brand.

Key Responsibilities

• Lead creative direction and maintain a consistent visual identity across all channels (Meta, Google, YouTube, CRM, Organic Social, Outdoor).
• Oversee production of static, motion, and video assets—including UGC content, carousels, motion graphics, and brand films.
• Manage and mentor a team of designers, ensuring high-quality output, creative growth, and adherence to brand standards.
• Collaborate with Marketing, Brand, and Product teams to translate briefs into impactful, platform-appropriate creative concepts.
• Coordinate workflow, prioritize projects, and communicate timelines to ensure efficient delivery.
• Partner with design studios, UGC agencies, and other external vendors to deliver premium video and motion outputs.

Requirements

• 6+ years of professional design experience, including 2+ years in a lead or managerial role.
• Proven ability to define and maintain creative direction across multiple channels (digital, social, video, outdoor, CRM).
• Strong portfolio showcasing static ads, illustrations, motion graphics, and video-led campaigns.
• Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro) and Figma.
• Solid understanding of video production, animation, and motion design processes.
• Experience managing and mentoring design teams while maintaining high creative standards.
• Excellent communication, leadership, and cross-functional collaboration skills.
• Ability to balance performance-driven creative with strong brand storytelling.