Jobs at Quidax

About the Role

• This role owns OTC trading revenue and desk performance. You will build, scale, and run Quidax’s OTC business providing large-block crypto execution for HNWIs, institutions, corporates, and trading desks.
• You’re not just a trader. You’re a desk builder, people leader, and risk-aware revenue operator.

What you’ll be owning

OTC Revenue & Volume

• Own OTC volume, revenue, and margin targets
• Build a scalable OTC book with repeat, high-trust clients
• Balance volume growth with disciplined spread and risk management

OTC Desk Build & Operations

• Design the OTC operating model: pricing, approvals, limits, escalation
• Work closely with Finance, Compliance, and Liquidity teams
• Ensure clean settlement, confirmations, and post-trade processes

Team Build & Leadership

• Hire, train, and manage OTC sales reps and traders
• Define what “good” looks like for OTC reps (judgment > speed)
• Build a performance culture without cowboy risk-taking
• Client Relationships & Trust
• Build long-term relationships with:
  • HNWIs
  • Funds
  • Corporates
  • Market makers

• Retain clients across market cycles, not just bull runs

Risk & Governance

• Set and enforce risk limits per trade, client, and rep
• Ensure compliance with KYC/AML and internal controls
• Lead post-mortems when trades go wrong — no hiding

Biggest Challenge You’ll Tackle

• Managing volatility without blowing up margins
• Scaling OTC without turning it into a casino
• Recruiting disciplined OTC talent in a noisy market
• Operating OTC in African liquidity and FX realities

Who We’re Looking For

• 7 - 12+ years in OTC crypto trading or institutional sales
• Proven experience building and running an OTC desk
• Has managed people, not just personal books
• Strong understanding of pricing, spreads, hedging, and settlement
• Deep relationship network in crypto OTC markets
• Calm under pressure, high integrity, low ego
• Comfortable operating in emerging markets
• Excellent communication and negotiation skills, with the ability to foster long-term relationships with strategic partners.
• A passion for innovation and the ability to thrive in a fast-paced, dynamic environment.
• An entrepreneurial mindset with a knack for identifying and capitalizing on new opportunities.
• A self-starter who thrives in fast-moving environments and doesn't wait for instructions.
• Bonus: Experience working with crypto/blockchain companies, developer tools, or financial APIs.

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About the Role

• We’re looking for a Senior DevOps Engineer to help scale, secure, and automate the infrastructure that powers Quidax. You’ll be part of the team ensuring that millions of dollars in crypto transactions happen seamlessly every day.
• You’ll work closely with engineers to deploy services faster, safer, and smarter. This role is for someone who is obsessed with reliability, loves automation, and is driven to make systems run smoother than before.
• If you can think creatively, bring fresh ideas to the table, and thrive in fast-moving, high-stakes environments, this is your kind of challenge.

What You’ll Be Owning
Infrastructure & Reliability:

• Manage and improve cloud infrastructure (AWS or similar)
• Design, deploy, and maintain scalable and secure services that support millions of transactions
• Monitor system performance, identify bottlenecks, and optimize for speed and reliability
• Manage database clusters (MySQL, MongoDB, Redis, Elasticsearch) for performance and resilience

Automation & CI/CD:

• Design, build, and maintain automated CI/CD pipelines (GitHub Actions, GitLab, Jenkins, or similar)
• Manage infrastructure as code using Terraform, Ansible, or CloudFormation
• Build deployment automation that minimizes downtime and reduces human error
• Automate environment setup, testing, and release workflows

Security & Observability:

• Ensure systems are secure, patched, and protected against cyber threats
• Implement monitoring and alerting using Prometheus, Grafana, or Datadog
• Participate in on-call rotations and respond to production incidents
• Collaborate with Security and Compliance teams on audits and best practices

Collaboration & Continuous Improvement;

• Partner with Backend, Frontend, and Product teams to deliver scalable, production-ready systems
• Participate in architecture discussions and release planning
• Support teammates with reviews, documentation, and knowledge sharing
• Contribute to team processes, retrospectives, and roadmap discussions

Biggest Challenges You’ll Tackle;

• Keeping up with product speed while ensuring infrastructure stability, uptime, and incident ownership
• Balancing automation with control to reduce manual steps and errors
• Managing infrastructure for both fiat and crypto systems within a single ecosystem
• Supporting rapid scale while maintaining cost efficiency

What We’re Looking For
Must-Haves:

• 6+ years of DevOps, SRE, or infrastructure experience
• Proficiency with AWS or an equivalent cloud provider
• Strong understanding of Linux-based systems and networking
• Hands-on experience with containerization and orchestration (Docker, Kubernetes)
• Proven expertise in infrastructure as code (Terraform, Ansible)
• Solid scripting skills (Bash, Python, or Go)
• Experience building and maintaining CI/CD pipelines
• Working knowledge of database management (MySQL, PostgreSQL, MongoDB, Redis, or Elasticsearch)
• Ability to troubleshoot complex issues across systems and applications
• Passion for clean, reliable, and scalable infrastructure

Nice-to-Haves

• Crypto or fintech experience
• Familiarity with blockchain node infrastructure
• Experience implementing observability systems (Grafana stack, Datadog, etc.)
• Understanding of zero-downtime deployments and blue-green rollouts
• Familiarity with Java Spring Boot framework, TypeScript, or Ruby on Rails

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About the Role

• In this role, you will be responsible for ensuring merchants are successfully onboarded, actively transacting, and consistently growing on the platform.
• This role requires close monitoring of merchant activity, quick resolution of issues, and continuous engagement to drive performance.
• This role requires speed, ownership, and the ability to operate in a fast-moving environment where merchant performance directly impacts revenue.
• You are expected to take full ownership of your merchant portfolio, understand how each merchant operates, track their activity closely, identify risks early, and take action before performance declines.
• You will work closely with internal teams to resolve issues, improve merchant experience, and ensure merchants are able to transact without friction.

Key Responsibilities

• Onboard new merchants and ensure they go live without delays
• Manage a portfolio of merchants and be accountable for their activity, retention, and overall performance.
• Monitor merchant activity, failed transactions, and behavioural trends to identify issues early.
• Identify at-risk merchants early and take action to prevent churn.
• Run structured merchant conversations focused on performance and growth.
• Resolve merchant issues end-to-end and follow through until completion.
• Work closely with cross-functional teams to unblock merchants.
• Maintain clean and accurate CRM records across all merchant interactions.
• Improve internal processes and how merchants are managed at scale.

What Success Looks Like (First 3 - 6 Months)

• Strong understanding of the full Quidax product suite and merchant flows.
• Ability to onboard merchants independently and get them live quickly
• Clear visibility into merchant performance across your portfolio
• Your portfolio NRR (Net Revenue Retention: how much revenue you're keeping and growing from existing merchants) is strong, meaning merchants are staying active and spending more over time.
• Early identification of volume drops, inactivity, and operational issues.
• Consistent engagement with merchants based on data, not guesswork.
• Clean, structured CRM usage across all managed accounts.
• Strong collaboration with internal teams to get things done quickly.
• Faster resolution of merchant issues with minimal follow-up required.

Requirements

• Experience in Account Management, Customer Success, or Merchant Success, preferably in a B2B setting.
• Strong communication and stakeholder management skills
• Comfortable using data to track performance, identify issues, and make decisions.
• High ownership and strong follow-through.
• Ability to operate in a fast-paced environment.
• Strong attention to detail.
• B2B Fintech experience is a major plus.