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About this opportunity

• As a Head of Service Delivery within the Digital Services organisation, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of the agreed customer contract and requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes.
You will

• Be accountable for the overall delivery of Digital Services
• Be accountable for the overall financial forecast accuracy specifically on NS and UM
• Improve Margins: Benchmark services (delivery and support) costing with engagements in the region and continue to optimize
• Be able to maintain and develop Customer Relationship at C-Level.
• Manage risks in delivery implementation and work for hand in hand with the Head of Project Management to secure in-time and SDP3 Margins
• Be responsible for monitoring and reporting of program-related trends, capability development and performance against project plans and budgets.
• Ensure project outcomes are achieved and project management capability is maintained across the program.
• Be responsible for overall accountability for Program financial results including cost center management, utilization and billability and empower the organization to seek to achieve business outcomes.
• Develop a positive and productive culture within the programs.
• Develop a long-term strategy and plan for the business
• Generate and seek out potential new opportunities.
• Drive operational performance, innovation, and continuous perfection.

What you will bring

• 10 plus years of experience within the Telco and Systems Integration Industry in driving IT and Network transformation programs or projects of high complexity.
• Proven experience to transform customer requirements and expectations at a high level into a solution draft that Ericsson can realize as a customer engagement.
• Deep experience in leading teams in a multicultural environment.
• Demonstrated ability and experience in several of the following domains BSS, Mobile Core, Packet Core, OSS, and Systems Integration.
• Experience advising multi-million dollar projects, growing profitability, driving cost efficiency, and building top-line and bottom-line growth.
• Proven experience in project portfolio governance
• Proven experience in working for a supplier towards major telecom operators.
• As a Head of Service Delivery within the Digital Services organisation, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
• In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of the agreed customer contract & requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes.

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About this opportunity!

We are currently searching for a Digital Solutions Domain Sales Manager to be part our team and lead our technical design and customer engagements at CxO/Director level with both our new and existing customer.
The successful candidate will partner with the Key Account Managers and Account Managers to help craft and lead from a technical perspective our Solutions. Will be working as Technical Domain specialist in BSS/OSS domain including Mediation, Charging, Billing, Orchestration, Assurance, Network Management, Cloud across multiple domains and accounts.

What you will do

• Together with Account Manager drive all pre-sales engagement for Key Account Management team as a technology specialist.
• Empowered to work at a strategic level identifying leads and opportunities as well as taking the role of end-to-end technical solution lead (CSR) in a specific engagement.
• Participate in setting strategic direction and scorecard measures for the Domain and Customer Units.
• Analyze and understand individual customer/client needs and architect a solution that uniquely fits those needs to respond to the customer challenges.
• Conduct in-depth business focused discussions with customer and develop customer presentation and Perform value argumentation
• Identify and pro-actively drive new business opportunities. Chip into business case development and present argumentation to C-level

You will bring

• Minimum 10 years of experience
• Have validated technical capability in IT transformation and Excellent Customer influencing skills specifically the ability to communicate technically the value of a proposed solution.
• Have shown senior engagement experience within the telecommunications/IT industry and ability to demonstrate technical value and close deals.
• Build positive relationships with decision makers by developing an extensive understanding of the customers overall business from a network evolution perspective.