Head of CSS Service Delivery WSA at Ericsson

About this opportunity

• As a Head of Service Delivery within the Digital Services organisation, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.

In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of the agreed customer contract and requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes.
You will

• Be accountable for the overall delivery of Digital Services
• Be accountable for the overall financial forecast accuracy specifically on NS and UM
• Improve Margins: Benchmark services (delivery and support) costing with engagements in the region and continue to optimize
• Be able to maintain and develop Customer Relationship at C-Level.
• Manage risks in delivery implementation and work for hand in hand with the Head of Project Management to secure in-time and SDP3 Margins
• Be responsible for monitoring and reporting of program-related trends, capability development and performance against project plans and budgets.
• Ensure project outcomes are achieved and project management capability is maintained across the program.
• Be responsible for overall accountability for Program financial results including cost center management, utilization and billability and empower the organization to seek to achieve business outcomes.
• Develop a positive and productive culture within the programs.
• Develop a long-term strategy and plan for the business
• Generate and seek out potential new opportunities.
• Drive operational performance, innovation, and continuous perfection.

What you will bring

• 10 plus years of experience within the Telco and Systems Integration Industry in driving IT and Network transformation programs or projects of high complexity.
• Proven experience to transform customer requirements and expectations at a high level into a solution draft that Ericsson can realize as a customer engagement.
• Deep experience in leading teams in a multicultural environment.
• Demonstrated ability and experience in several of the following domains BSS, Mobile Core, Packet Core, OSS, and Systems Integration.
• Experience advising multi-million dollar projects, growing profitability, driving cost efficiency, and building top-line and bottom-line growth.
• Proven experience in project portfolio governance
• Proven experience in working for a supplier towards major telecom operators.
• As a Head of Service Delivery within the Digital Services organisation, you will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
• In this people leadership role in the operational organization, you will collaborate to ensure that work is executed within the scope of the agreed customer contract & requirements and provide performance feedback, recognition and remuneration management using existing Ericsson tools and processes.