Jobs at IO Furniture

Job Summary

• The Head of Commercial Team is responsible for driving revenue growth, managing projects, andoverseeing the Design and Technical team to deliver exceptional client experiences.
• This role requires aseasoned professional with a strong background in interior design, architecture, or a related field, and aproven track record of success in a similar role.

Responsibilities
Revenue Generation:

• Rigorously drive sales targets for the project team, identifying new business opportunities and expanding existing relationships.
• Develop and maintain a database of new and prospective clients, regularly updating and following up through emails and calls.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and ensure retention.
• Harness the project business environment for new exciting opportunities and projects.
• Provide weekly activity reporting for Project business, including confirmed orders, quotations, status of job orders, priority, and calling lists.

Project Management:

• Obtain and articulate clients' briefs, assisting them in identifying the solutions they require.
• Prepare all required documentation for project quotes, including bill of materials.
• Schedule and attend site meetings to monitor progress of ongoing projects, acting as the point of contact for clients on all project communication during execution.
• Ensure that production, delivery, and installation of clients' orders are executed as agreed and within stipulated timelines.
• Provide timely and formal written communication throughout the project execution period, disseminating critical information to clients and project teams.
• Maintain detailed project documentation, including key project decisions, client/project requests, and revisions.
• Ensure before-and-after photos of projects are carried out, with professional photography upon completion.

Design and Technical Team Management:

• Oversee the Design and Technical team to meet clients' requirements and expectations.
• Schedule pre-installation and post-installation meetings with the installation supervisor, Interior

Designers, and technical team.

• Plan and supervise product delivery and installation, including performance of work, and obtain asigned completion certificate after a walkthrough using a detailed project checklist.

Reporting:

• Prepare reports, including sales figures, priority lists, pipeline orders, and other relevant reports to the department and for the business.

Requirements

• MSc in Interior Design, Architecture, or a related discipline
• Minimum of 7 years' experience in a similar role
• Proven working experience with interior spaces (consultations, renovations, space planning, and new constructions)
• Excellent FF&E knowledge and experience
• Positive team spirit and great team player
• Self-driven, proactive, autonomous, and reliable
• Excellent communication skills in English language, both verbal and written
• Ability to handle multiple projects simultaneously, meet deadlines, and work in a fast-paced environment
• Detail-oriented
• Creative talent, imagination, and eye for design

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Key Summary of the Job

• To coordinate and handle all aspects of project execution
• To advise clients on interior design factors, analyze client’s order, prepare BOQ and Control Book.
• To produce detailed working drawings and specifications for production.
• To take accurate site dimensions and monitor installation progress
• To prepare drawings and interior design scheme using computer-aided drafting (CAD) and related software.

Task Complexities

• Obtaining brief from and advising clients on interior design solutions to cover space planning, layout, furniture selection, colour coordination etc.
• Prepare drawings, schemes and specifications within the agreed timelines, ensuring that the designs are brand compliant
• Responsibly working with design team, project managers, architects and consultants to prepare presentations and have design review meetings to obtain final approval
• Coordinate with other professionals, such as contractors, architects, engineers, project Manager to ensure job success.
• Inspect ongoing installation works on site to ensure its adherence to the design plans.
• Estimate material requirements and costs, and present design to client for approval.
• Design spaces to be environmentally friendly, using sustainable, recycled or off cut materials when feasible.
• Research and explore the use of new materials, technologies and products to incorporate into designs.
• End to end project management, to include site inspections ensuring that client requirement isachieved.
• To ensure that all clients’ enquiries and queries are attended to promptly within 24 hours.
• Other related duties assigned

Key Job Attributes

Generic:

• Advanced Knowledge of AutoCAD, Photoshop, Revit, 3D Max and Microsoft Office Suite
• Excellent portfolio of previous works
• Excellent FF&E knowledge and experience
• Positive team spirit and great team player
• Self-driven, proactive, autonomous, and reliable
• Excellent communication skills in English language, both verbal and written, with the ability to communicate among a wide variety of audiences
• Ability to handle multiple projects simultaneously, meet deadlines, and work in a fast-paced environment
• Must be comfortable working in groups and participating in cross-functional teams towards a common goal
• Detail oriented
• Excellent creativity
• Outstanding rendering skills
• Creative talent, imagination, and eye for design
• Project management skills

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Job Summary

• We are seeking a results-driven and experienced Senior Sales Associate to join our retail team.
• The ideal candidate will have a strong background in retail sales (preferably in furniture or lifestyle/home categories), a passion for customer satisfaction, and proven leadership capabilities.
• This role will oversee the performance of the sales team, ensuring that both in-store and online targets are consistently met, and act as the right hand to the Head of Retail in driving store performance and sales strategy.

Key Responsibilities

• Supervise and guide the sales team, ensuring all members meet or exceed their individual and team targets. 
• Lead by example by engaging clients, closing sales, and managing customer relationships.
• Track and report sales performance, team activity, and store trends to the Head of Retail.
• Maintain a strong understanding of IO Furniture’s product offerings to provide expert guidance to customers and staff.
• Ensure that all product listings are correctly uploaded, described, and updated on the e- commerce platform, coordinating with internal teams to maintain accuracy.
• Resolve customer issues efficiently and professionally, providing quick, practical solutions.
• Provide ongoing support and training to sales team members, fostering a culture of high performance and service excellence.
• Assist in merchandising and showroom layout to optimize sales opportunities.
• Use Microsoft Office tools (Excel, Word, PowerPoint) to prepare reports, team schedules, and sales tracking.
• Work closely with marketing and inventory teams to align promotions, stock availability, and customer engagement strategies.
• Building new client lists and identifying retail opportunities.

Requirements & Qualifications

• Bachelor’s degree in business, Sales, Marketing, or related field.
• Minimum of 5 years of retail sales experience, with at least 2 years in a supervisory or senior sales role.
• Experience in a furniture or interior design company is highly desirable.
• Proven ability to sell effectively and meet targets consistently.
• Strong people management skills, with the ability to motivate and guide a team.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
• Familiarity with e-commerce platforms and product content management is an added advantage.
• Strong organizational skills and attention to detail