Jobs at Elvaridah

Job Summary

• The Hall Manager is responsible for overseeing the day-to-day operations of the assigned event hall, ensuring efficient service delivery, excellent client experience, and adherence to operational and safety standards.
• The role includes managing bookings, supervising staff, coordinating events, and ensuring optimal utilization of the facility. The Hall Manager will also oversee operations at an additional branch, ensuring consistency and compliance across locations.

Key Responsibilities
Operations Management:

• Manage the day-to-day operations of the assigned event hall (Purple Branch), ensuring smooth and professional service delivery.
• Provide supervisory oversight for the Ikoyi branch, working closely with the existing Hall Manager and Maintenance Technician.
• Ensure the hall and surrounding areas are clean, organized, and well-maintained at all times.
• Monitor facility usage and ensure readiness for all scheduled events.

Client Management & Bookings:

• Serve as the primary point of contact for prospective and existing clients.
• Respond to inquiries, provide accurate information on pricing, policies, and availability.
• Follow up with leads to convert inquiries into confirmed bookings.
• Manage and maintain the event calendar, ensuring proper scheduling and avoidance of conflicts.
• Ensure all bookings are properly documented and communicated to relevant teams.

Event Coordination & Execution:

• Coordinate with internal teams and vendors for event preparation and execution.
• Supervise event setup and breakdown to ensure adherence to agreed standards and timelines.
• Ensure events run smoothly and address any issues in real time.
• Monitor client satisfaction throughout the event lifecycle.

Staff Supervision & Coordination:

• Supervise cleaners, security personnel, and support staff.
• Develop and manage staff schedules to ensure adequate coverage.
• Monitor staff performance and ensure duties are properly executed.
• Address staff issues and ensure compliance with company standards.

Compliance, HSE & Risk Management:

• Enforce compliance with venue rules, safety standards, and operational policies.
• Conduct routine inspections to identify hazards and ensure a safe environment.
• Ensure adherence to health, safety, and environmental (HSE) standards.
• Handle incidents and emergencies (e.g., safety issues, equipment failure) promptly and effectively.
• Maintain incident and safety logs for reporting and review.

Reporting & Administration:

• Maintain operational, maintenance, and incident records.
• Prepare and submit regular reports to the Operations Manager.
• Ensure proper documentation of all activities, bookings, and client interactions.

Asset & Facility Management:

• Ensure all company assets within the hall are properly used, safeguarded, and maintained.
• Report maintenance issues and coordinate repairs with the technical team.
• Monitor inventory of cleaning supplies and operational materials.

Professional Conduct:

• Maintain a professional appearance and customer-focused attitude at all times.
• Ensure excellent service delivery and uphold the company’s brand standards.
• Comply with all company policies, procedures, and operational guidelines.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).
• 3–5 years experience in event management, facility management, or hospitality operations.
• Strong organizational and multitasking skills.
• Excellent communication and client management abilities.
• Experience with bookings, scheduling, and customer service.
• Basic understanding of HSE standards is an added advantage.

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Job Summary

• The Salon Operations Manager is responsible for overseeing the daily operations, staff performance, and overall profitability of the salon.
• The role ensures efficient service delivery, excellent customer experience, effective cost control, and compliance with hygiene and operational standards.
• The ideal candidate is highly organized, customer-focused, and experienced in managing salon or retail service operations.

Key Responsibilities
Operations Management:

• Oversee the day-to-day operations of the salon to ensure smooth and efficient service delivery.
• Manage appointment scheduling, walk-ins, and service flow to optimize client experience and minimize wait times.
• Ensure the salon environment is clean, organized, and maintained to high standards at all times.
• Monitor equipment usage and coordinate maintenance or repairs when required.

Staff Supervision & Performance Management:

• Supervise stylists, therapists, receptionists, and support staff to ensure high performance and professionalism.
• Develop staff schedules and rosters to ensure adequate coverage during peak and off-peak periods.
• Train, mentor, and evaluate staff to maintain service quality and improve productivity.
• Address staff performance issues, conflicts, and disciplinary matters in line with company policies.

Customer Experience & Service Excellence:

• Ensure exceptional customer service and client satisfaction at all times.
• Handle client complaints, feedback, and service recovery professionally and promptly.
• Implement strategies to improve client retention and overall salon experience.

Sales & Revenue Management:

• Drive revenue growth by promoting salon services and retail products.
• Monitor daily sales performance and implement strategies to meet or exceed targets.
• Develop and execute promotions, upselling strategies, and client engagement initiatives.
• Track key performance indicators (KPIs) such as bookings, revenue, and customer retention.

Inventory & Cost Control:

• Manage inventory of salon products, tools, and consumables to ensure availability.
• Monitor product usage and minimize wastage.
• Coordinate procurement and vendor relationships for salon supplies.
• Ensure cost control measures are in place to maximize profitability.

Financial & Administrative Oversight:

• Oversee daily cash handling, reconciliation, and reporting processes.
• Prepare and submit operational and financial reports to management.
• Ensure proper record-keeping and documentation of all salon activities.

Compliance & Hygiene Standards:

• Ensure strict adherence to health, safety, and hygiene standards within the salon.
• Maintain compliance with regulatory and company policies.
• Ensure tools, equipment, and workstations are properly sanitized and maintained.

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Management, or a related field (preferred).
• 3–5 years experience in salon, retail, or service operations management.
• Strong leadership and team management skills.
• Proven ability to drive sales and improve operational efficiency.
• Good understanding of customer service principles.
• Strong organizational and problem-solving skills.
• Proficiency in basic computer applications and POS systems.