Hall Manager at Elvaridah

Job Summary

• The Hall Manager is responsible for overseeing the day-to-day operations of the assigned event hall, ensuring efficient service delivery, excellent client experience, and adherence to operational and safety standards.
• The role includes managing bookings, supervising staff, coordinating events, and ensuring optimal utilization of the facility. The Hall Manager will also oversee operations at an additional branch, ensuring consistency and compliance across locations.

Key Responsibilities
Operations Management:

• Manage the day-to-day operations of the assigned event hall (Purple Branch), ensuring smooth and professional service delivery.
• Provide supervisory oversight for the Ikoyi branch, working closely with the existing Hall Manager and Maintenance Technician.
• Ensure the hall and surrounding areas are clean, organized, and well-maintained at all times.
• Monitor facility usage and ensure readiness for all scheduled events.

Client Management & Bookings:

• Serve as the primary point of contact for prospective and existing clients.
• Respond to inquiries, provide accurate information on pricing, policies, and availability.
• Follow up with leads to convert inquiries into confirmed bookings.
• Manage and maintain the event calendar, ensuring proper scheduling and avoidance of conflicts.
• Ensure all bookings are properly documented and communicated to relevant teams.

Event Coordination & Execution:

• Coordinate with internal teams and vendors for event preparation and execution.
• Supervise event setup and breakdown to ensure adherence to agreed standards and timelines.
• Ensure events run smoothly and address any issues in real time.
• Monitor client satisfaction throughout the event lifecycle.

Staff Supervision & Coordination:

• Supervise cleaners, security personnel, and support staff.
• Develop and manage staff schedules to ensure adequate coverage.
• Monitor staff performance and ensure duties are properly executed.
• Address staff issues and ensure compliance with company standards.

Compliance, HSE & Risk Management:

• Enforce compliance with venue rules, safety standards, and operational policies.
• Conduct routine inspections to identify hazards and ensure a safe environment.
• Ensure adherence to health, safety, and environmental (HSE) standards.
• Handle incidents and emergencies (e.g., safety issues, equipment failure) promptly and effectively.
• Maintain incident and safety logs for reporting and review.

Reporting & Administration:

• Maintain operational, maintenance, and incident records.
• Prepare and submit regular reports to the Operations Manager.
• Ensure proper documentation of all activities, bookings, and client interactions.

Asset & Facility Management:

• Ensure all company assets within the hall are properly used, safeguarded, and maintained.
• Report maintenance issues and coordinate repairs with the technical team.
• Monitor inventory of cleaning supplies and operational materials.

Professional Conduct:

• Maintain a professional appearance and customer-focused attitude at all times.
• Ensure excellent service delivery and uphold the company’s brand standards.
• Comply with all company policies, procedures, and operational guidelines.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).
• 3–5 years experience in event management, facility management, or hospitality operations.
• Strong organizational and multitasking skills.
• Excellent communication and client management abilities.
• Experience with bookings, scheduling, and customer service.
• Basic understanding of HSE standards is an added advantage.