Salon Operations Manager at Elvaridah

Job Summary

• The Salon Operations Manager is responsible for overseeing the daily operations, staff performance, and overall profitability of the salon.
• The role ensures efficient service delivery, excellent customer experience, effective cost control, and compliance with hygiene and operational standards.
• The ideal candidate is highly organized, customer-focused, and experienced in managing salon or retail service operations.

Key Responsibilities
Operations Management:

• Oversee the day-to-day operations of the salon to ensure smooth and efficient service delivery.
• Manage appointment scheduling, walk-ins, and service flow to optimize client experience and minimize wait times.
• Ensure the salon environment is clean, organized, and maintained to high standards at all times.
• Monitor equipment usage and coordinate maintenance or repairs when required.

Staff Supervision & Performance Management:

• Supervise stylists, therapists, receptionists, and support staff to ensure high performance and professionalism.
• Develop staff schedules and rosters to ensure adequate coverage during peak and off-peak periods.
• Train, mentor, and evaluate staff to maintain service quality and improve productivity.
• Address staff performance issues, conflicts, and disciplinary matters in line with company policies.

Customer Experience & Service Excellence:

• Ensure exceptional customer service and client satisfaction at all times.
• Handle client complaints, feedback, and service recovery professionally and promptly.
• Implement strategies to improve client retention and overall salon experience.

Sales & Revenue Management:

• Drive revenue growth by promoting salon services and retail products.
• Monitor daily sales performance and implement strategies to meet or exceed targets.
• Develop and execute promotions, upselling strategies, and client engagement initiatives.
• Track key performance indicators (KPIs) such as bookings, revenue, and customer retention.

Inventory & Cost Control:

• Manage inventory of salon products, tools, and consumables to ensure availability.
• Monitor product usage and minimize wastage.
• Coordinate procurement and vendor relationships for salon supplies.
• Ensure cost control measures are in place to maximize profitability.

Financial & Administrative Oversight:

• Oversee daily cash handling, reconciliation, and reporting processes.
• Prepare and submit operational and financial reports to management.
• Ensure proper record-keeping and documentation of all salon activities.

Compliance & Hygiene Standards:

• Ensure strict adherence to health, safety, and hygiene standards within the salon.
• Maintain compliance with regulatory and company policies.
• Ensure tools, equipment, and workstations are properly sanitized and maintained.

Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Management, or a related field (preferred).
• 3–5 years experience in salon, retail, or service operations management.
• Strong leadership and team management skills.
• Proven ability to drive sales and improve operational efficiency.
• Good understanding of customer service principles.
• Strong organizational and problem-solving skills.
• Proficiency in basic computer applications and POS systems.