Fresh Jobs at Club Concierge Africa

Job Description

• We are seeking a visionary and data-driven Growth Lead with deep expertise in B2B, corporate, and affiliate travel business development. This role is pivotal in scaling our tech-enabled travel solutions, leading sales-driven growth initiatives, and driving strategic partnerships in the travel and tourism ecosystem. The ideal candidate will have a background in CRM platforms, data analytics, and demonstrated leadership of growth and sales teams.

Key Responsibilities:

Strategy & Leadership

• Design and lead the growth strategy for B2B/corporate travel, affiliate channels, and partner ecosystems.
• Manage a cross-functional team comprising sales, CRM analysts, and client success professionals.
• Define and track key KPIs across sales funnels, customer retention, and revenue growth.

Tech & Data-Driven Growth

• Leverage CRM systems (e.g., Salesforce, HubSpot) and analytics tools to identify growth opportunities.
• Drive data-backed decision-making, from lead generation to conversion optimization.
• Implement automation and personalization at scale across sales and engagement touchpoints.

Business Development & Sales Enablement

• Lead enterprise-level negotiations with corporate travel buyers, affiliate platforms, and channel partners.
• Foster strategic partnerships with TMCs, OTAs, airlines, and aggregators.
• Optimize sales processes and ensure high-performance across business acquisition teams.

Market & Customer Intelligence:

• Monitor travel industry trends, client feedback, and competitive intelligence to adjust growth plans.
• Work closely with product/tech teams to align customer needs with platform capabilities.

Requirements:

• Minimum 10 years of experience in sales, growth, or business development roles within the travel and tourism sector, especially in B2B, corporate, or affiliate channels.
• Strong understanding of CRM systems, sales operations, and customer data platforms.
• Proven experience in managing high-performing sales/growth teams.
• Deep knowledge of corporate travel procurement, affiliate partnerships, and sales cycles.
• Excellent leadership, communication, and stakeholder management skills.
• Bachelor’s degree required (MBA or postgraduate degree preferred).

Preferred Qualities:

• Entrepreneurial mindset with the ability to drive growth in a fast-paced environment.
• Strong analytical thinker with experience working with sales dashboards and revenue modeling.
• Experience working in tech-driven or SaaS-enabled travel ecosystems is a plus.

Other Requirements:

• Must have the legal right to work in Nigeria.

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Job Description

• Manage end-to-end travel arrangements (air, hotel, transfers, visas, etc.) for corporate and individual clients.
• Handle complex itineraries, multi leg bookings, and last minute changes with accuracy and efficiency.
• Use GDS platforms (Amadeus, Sabre, Galileo, etc.) and other booking tools to provide competitive pricing and availability.
• Build and maintain strong relationships with clients, ensuring high levels of satisfaction and repeat business.
• Advise clients on travel requirements, safety protocols, visa regulations, and insurance coverage.
• Coordinate with suppliers (airlines, hotels, ground handlers) to negotiate group rates or preferential terms.
• Maintain accurate client profiles and booking history using CRM and back office systems.
• Resolve issues and emergencies quickly and professionally, offering alternative solutions when required.
• Mentor junior travel consultants and assist with training and knowledge sharing.

Requirements

• Bachelor’s degree in Travel, Tourism, Business, or a related field
• Minimum 5 years of experience as a travel consultant, with at least 2 years in a senior or corporate travel role.
• Proficient in GDS platforms (Sabre, Amadeus, or Galileo). Experience in corporate, group, or high-volume travel booking.
• Excellent understanding of global travel regulations and best practices.

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Job Description

• Develop and maintain corporate business accounts with a minimum volume of 200,000 - 1 million USD annually.
• Conduct monthly review meetings with corporate clients to assess performance and identify opportunities for improvement.
• Identify and convert new corporate accounts (NCA) to achieve monthly sales targets.
• Utilize CRM systems to manage client data, track performance, and maintain a pipeline of potential clients.
• Plan and execute daily tasks, including scheduling and attending business meetings with prospective and existing clients.
• Prepare and deliver compelling sales presentations to corporate clients.
• Collaborate with internal teams to ensure client satisfaction and seamless service delivery.
• Stay informed about market trends, competitors, and industry developments to maintain a competitive edge.
• Report on sales performance and pipeline progress to the management team regularly.

Requirements

• Must hold a degree from a recognized university.
• BSC or MBA is strongly preferred.
• Minimum of 4-5 years of experience in a similar role within the travel industry.
• Experience handling corporate accounts with substantial annual revenue volumes.
• Experience working with travel agencies or airlines is strongly preferred.
• Proficiency in using CRM systems to manage and analyze client data.
• Strong knowledge of sales strategies, market trends, and corporate travel needs.
• Familiarity with Lagos geography for efficient business planning and client engagement.
• Excellent communication and interpersonal skills.
• Strong presentation and negotiation abilities.
• Results-driven mindset with a focus on achieving and exceeding targets.
• Well-organized with the ability to plan and prioritize tasks effectively.
• Must have the legal right to work in Nigeria.