Senior Travel Consultant at Club Concierge Africa

Job Description

• Manage end-to-end travel arrangements (air, hotel, transfers, visas, etc.) for corporate and individual clients.
• Handle complex itineraries, multi leg bookings, and last minute changes with accuracy and efficiency.
• Use GDS platforms (Amadeus, Sabre, Galileo, etc.) and other booking tools to provide competitive pricing and availability.
• Build and maintain strong relationships with clients, ensuring high levels of satisfaction and repeat business.
• Advise clients on travel requirements, safety protocols, visa regulations, and insurance coverage.
• Coordinate with suppliers (airlines, hotels, ground handlers) to negotiate group rates or preferential terms.
• Maintain accurate client profiles and booking history using CRM and back office systems.
• Resolve issues and emergencies quickly and professionally, offering alternative solutions when required.
• Mentor junior travel consultants and assist with training and knowledge sharing.

Requirements

• Bachelor’s degree in Travel, Tourism, Business, or a related field
• Minimum 5 years of experience as a travel consultant, with at least 2 years in a senior or corporate travel role.
• Proficient in GDS platforms (Sabre, Amadeus, or Galileo). Experience in corporate, group, or high-volume travel booking.
• Excellent understanding of global travel regulations and best practices.