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  • Posted: Apr 1, 2026
    Deadline: Not specified
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  • ARM Life formerly CrystaLife Assurance Plc. is the insurance subsidiary of Asset & Resource Management Company Ltd (ARM). Its parent company, ARM is one of the largest non-bank financial services firms in Nigeria with a focus on asset management. Established in 1994, ARM started operations as a traditional asset management company specialising in the ...
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    Group Head, Platforms

    Job Summary

    • Role Purpose The Group Head, Platforms will lead ARM’s digital investment platform strategy, driving growth, customer experience excellence, and product-led innovation across all client touchpoints. The role is accountable for defining the platform strategy, orchestrating cross-functional delivery, managing the full product lifecycle, and ensuring seamless integration with engineering, data, operations, and business teams. The Group Head, Platforms co-owns platform P&L with business segment leads, embedding a technology-enabled, scalable, and commercially disciplined product operating model

    Job Details

    Key Responsibilities 

    Platform Strategy & Vision 

    • Define a unified, multi-year platform strategy that integrates mass affluent, high net worth,  institutional and B2B2C propositions. 
    • Translate corporate objectives into clear product roadmaps, commercial milestones, and  platform OKRs. 
    • Drive platform evolution: omni-channel architecture, modular product ecosystem,  embedded finance, and partner-led scalability. 

    Product Leadership & Portfolio Management 

    • Lead the product organization (Product Leads, Product Managers, UX/UI, Growth PMs). 
    • Prioritize product backlog using data-driven frameworks (ROI, customer value,  effort/complexity). 
    • Oversee design excellence: customer journeys, UX research, behavioral design, funnel  optimization. 
    • Own pricing, monetization, and feature rollout strategies.

    Customer Experience & Growth 

    • Champion a customer-centric culture—embed continuous discovery, journey mapping,  segmentation, and digital engagement models. 
    • Drive growth and adoption through experimentation, lifecycle marketing, personalization  engines, and analytics. 
    • Define and manage customer NPS, platform conversion, retention, AUM growth, and product usage metrics. 

    Cross-Functional Delivery & Governance 

    • Co-own platform delivery governance with the Group Head of Technology and Head of 
    • Engineering (joint prioritization and sprint planning). 
    • Establish product-engineering rituals, roadmap governance, and release processes. 
    • Serve as executive sponsor for cross-functional squads delivering platform capabilities. 

    Data & Insights 

    • Oversee platform analytics, customer data strategy, and insights frameworks. 
    • Drive decision-making using performance dashboards, cohort analysis, unit economics,  and customer behavior analytics. 

    Partnerships & Ecosystem Development 

    • Build and manage partnerships with banks, fintechs, custodians, payment providers, data 
    • providers, and distribution partners. 

    Manage vendor selection, API and integration strategy, and commercial negotiations. 

    • Leadership & Organizational Development 
    • Build a high-performance product organization with the right talent mix. 
    • Establish culture, team rituals, performance frameworks, and capability development.

    Requirements

    Required Skills & Experience 

    • 12+ years in Product, Platform, Digital Strategy, or Fintech leadership roles. 
    • Proven track record launching and scaling consumer-facing financial or investment  products. 
    • Deep expertise in product management, UX, data analytics, growth, customer research,  and digital operating models. 
    • Experience working closely with engineering teams in an agile environment. 
    • Strong commercial acumen; experience owning product P&L. 
    • Demonstrated ability to manage multiple senior stakeholders and drive enterprise  alignment.

    Method of Application

    Interested and qualified? Go to ARM Hold Co. on arm.seamlesshiring.com to apply

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