Group Head, Platforms at ARM Hold Co.

Job Summary

• Role Purpose The Group Head, Platforms will lead ARM’s digital investment platform strategy, driving growth, customer experience excellence, and product-led innovation across all client touchpoints. The role is accountable for defining the platform strategy, orchestrating cross-functional delivery, managing the full product lifecycle, and ensuring seamless integration with engineering, data, operations, and business teams. The Group Head, Platforms co-owns platform P&L with business segment leads, embedding a technology-enabled, scalable, and commercially disciplined product operating model

Job Details

Key Responsibilities 

Platform Strategy & Vision 

• Define a unified, multi-year platform strategy that integrates mass affluent, high net worth,  institutional and B2B2C propositions. 
• Translate corporate objectives into clear product roadmaps, commercial milestones, and  platform OKRs. 
• Drive platform evolution: omni-channel architecture, modular product ecosystem,  embedded finance, and partner-led scalability. 

Product Leadership & Portfolio Management 

• Lead the product organization (Product Leads, Product Managers, UX/UI, Growth PMs). 
• Prioritize product backlog using data-driven frameworks (ROI, customer value,  effort/complexity). 
• Oversee design excellence: customer journeys, UX research, behavioral design, funnel  optimization. 
• Own pricing, monetization, and feature rollout strategies.

Customer Experience & Growth 

• Champion a customer-centric culture—embed continuous discovery, journey mapping,  segmentation, and digital engagement models. 
• Drive growth and adoption through experimentation, lifecycle marketing, personalization  engines, and analytics. 
• Define and manage customer NPS, platform conversion, retention, AUM growth, and product usage metrics. 

Cross-Functional Delivery & Governance 

• Co-own platform delivery governance with the Group Head of Technology and Head of 
• Engineering (joint prioritization and sprint planning). 
• Establish product-engineering rituals, roadmap governance, and release processes. 
• Serve as executive sponsor for cross-functional squads delivering platform capabilities. 

Data & Insights 

• Oversee platform analytics, customer data strategy, and insights frameworks. 
• Drive decision-making using performance dashboards, cohort analysis, unit economics,  and customer behavior analytics. 

Partnerships & Ecosystem Development 

• Build and manage partnerships with banks, fintechs, custodians, payment providers, data 
• providers, and distribution partners. 

Manage vendor selection, API and integration strategy, and commercial negotiations. 

• Leadership & Organizational Development 
• Build a high-performance product organization with the right talent mix. 
• Establish culture, team rituals, performance frameworks, and capability development.

Requirements

Required Skills & Experience 

• 12+ years in Product, Platform, Digital Strategy, or Fintech leadership roles. 
• Proven track record launching and scaling consumer-facing financial or investment  products. 
• Deep expertise in product management, UX, data analytics, growth, customer research,  and digital operating models. 
• Experience working closely with engineering teams in an agile environment. 
• Strong commercial acumen; experience owning product P&L. 
• Demonstrated ability to manage multiple senior stakeholders and drive enterprise  alignment.