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  • Posted: Sep 15, 2021
    Deadline: Sep 30, 2021
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  • To inspire the world with innovative technology,support and services that enrich peoples lives and contribute to a socially responsible, sustainable future.Providing products and services that give customers the best satisfaction
    Read more about this company

     

    Group Head, Internal Control & Audit

    Job Description

    The group head of Internal Audit is responsible for developing and maintaining the company-wide risk-based audit plan. This individual leads the overall direction and leadership of the internal audit function for the organization and plans and conducts operational, financial and compliance audits to evaluate the effectiveness of internal controls and organizational risk.

    Duties and responsibilities

    • Responsible for implementing, directing and overseeing the auditing and compliance programs.
    • Conducts and directs audits and ongoing reviews of organization controls, operating procedures, and compliance with policies and regulations.
    • Reviews and appraises the soundness, effectiveness, and proper application of accounting and financial controls, compliance procedures and controls and timeliness of documentation generation.
    • Assesses the adequacy and extent of programs designed to safeguard organization assets.
    • Compiles and issues reports detailing conclusions and providing recommendations for improvements.
    • Directs and appraises the activities of audit and compliance personnel.
    • Recommends employee training and modifications to procedures as needed.
    • Serves as liaison for all external audit and regulatory agencies.

    Job Requirement

    • A minimum of 10-15 years of experience in auditing, internal controls, or related.
    • Master’s Degree (M.A) in Business, Finance, Accounting or closely related field
    • Must be a Chartered Accountant
    • 7 or more years experience leading and developing a team
    • Strong communication, interpersonal, human relations skills, and business acumen are essential
    • Strong organizational and analytical skills and the ability to think strategically are required
    • Proficient with Microsoft Office products including Excel, Word, PowerPoint and Visio.
    • Knowledge in ICT finance would be a plus
    • Exposure to FMCG and retail would be appreciated
    • Ability to work well independently as well as the ability to work well with stakeholders and communicate the benefits of tax initiatives.

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    Group Head, Retail Management

    Job brief

    The goal is to manage our stores in ways that boost revenues and develop the business.

    Responsibilities

    • Organize all store operations and allocate responsibilities to personnel
    • Supervise and guide staff towards maximum performance
    • Prepare and control the store’s budget aiming for minimum expenditure and efficiency
    • Monitor stock levels and purchases and ensure they stay within budget
    • Deal with complaints from customers to maintain the store’s reputation
    • Inspect the areas in the store and resolve any issues that might arise
    • Plan and oversee in-store promotional events or displays
    • Keep abreast of market trends to determine the need for improvements in the store
    • Analyze sales and revenue reports and make forecasts
    • Ensure the store fulfils all legal health and safety guidelines

    Requirement

    • 10–15 years of proven experience as a retail manager, especially in the computing and lifestyle industry.
    • Knowledge of computers, phones and home & office appliances retail management best practices.
    • Outstanding communication and interpersonal abilities
    • Excellent organizing and leadership skills
    • Commercial awareness
    • Analytical mind and familiarity with data analysis principles
    • Excellent knowledge of retail management software (e.g. MS RMS)
    • BSc/BA in business administration, sales or relevant field; MSc/MA is desirable

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    Group Head, Customer Experience and Growth

    Job Brief

    The Group Head of Customer Experience is a leadership role, required to supervise and oversee the strategy, planning and execution of the organization’s overall customer experience goals. This includes liaising with other department heads to ensure all other teams contribute equally to providing customers with a seamless experience across touchpoints.

    Responsibilities

    • Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
    • Enabling a two-way stream with customer-facing teams through – collecting feedback from customer-facing teams to derive meaningful insights for improvements and; guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers, especially guiding the marketing, branding and sales teams to align with the larger CX strategy.
    • Build and manage a team of business analysts and customer experience specialists with deep domain expertise in customer experience journeys
    • Encourage problem-solving, strategic thinking and customer orientation amongst the team
    • Liaise with directors or heads of other teams such as sales, marketing, customer support, branding, finance, IT and account management to ensure customer-centricity in their respective departmental work and help them deliver in accordance with the overall customer experience strategy.
    • Advocate for changes in other departments’ ways of working and cross-functionally collaborate with teams to implement a change, if required for the improvement of overall customer experience
    • Interact at the executive/senior management level, proactively advocating for solutions and managing the customer escalation process
    • Create and implement an analytics strategy for best in class service delivery. Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/ channels

    Requirements:

    • Bachelor's degree in mass communication or other relevant fields.
    • At least 10-15 years of relevant customer service experience.
    • Experience in the Lifestyle and computing sector will be an added advantage.
    • You must be a strong performer in high-pressure situations and be capable of diffusing situations easily and effectively.
    • Excellent English communication skills, both written and verbal.
    • You must excel at analyzing data and communicating complex concepts and situations in clear, simple terms.

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    Executive Assistant to the MD

    Job Profile:

    Reporting directly to the MD/CEO

    The Executive Assistant provides executive support in a one-on-one working relationship. The Executive Assistant serves as the primary point of contact for all internal and external constituencies on all matters pertaining to the Office of the MD. You shall also serve as a liaison to the senior management teams; organizes and coordinates executive outreach and external relations efforts; and oversees special projects. The Executive Assistant will have the ability to work in a fast-paced environment and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

    Responsibilities are but not limited to:

    Executive Support:

    • Completes a broad variety of administrative tasks for the MD/CEO including managing an extremely active calendar of appointments; completing strategic reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for special projects. Plans, coordinates and ensures the MD/CEO's schedule is followed and respected.
    • Communicates directly, and on behalf of the MD/ CEO, on matters related to the MD’s programmatic initiatives.
    • Research, prioritizes and follows up on incoming issues and concerns addressed to the MD, including those of a sensitive or confidential nature.
    • Determines appropriate course of action, referral, or response.
    • Provides a bridge for smooth communication between the MD’s office and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff. Works closely and effectively with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately.
    • Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects for the MD, some of which may have organizational impact.
    • Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the CEO's ability to effectively lead the company.
    • Prioritizes conflicting needs; handle matters expeditiously, proactively, and follows through on projects to successful completion, often with deadline pressures.

    Senior Management Liaison:

    • Participates as an adjunct member of the Executive Team including assisting in scheduling meetings and attending all meetings
    • Assists in coordinating the agenda of senior management team meetings and off-sites, and all staff meetings
    • Facilitates cross-divisional coordination of travel and outreach plans

    Strategic Initiatives:

    • Works with the Strategic Initiatives team in coordinating the MD’s outreach activities
    • Follows up on contacts made by the MD and supports the cultivation of ongoing relationships
    • Create acknowledgement letters from External Stakeholders and follow through with MD on the next plan

    Skills and Abilities:

    • Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
    • Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, management members, and external partners
    • Excellent written and verbal communication skills
    • Demonstrated proactive approaches to problem-solving with strong decision-making capability
    • Emotional maturity
    • Highly resourceful team player, with the ability to also be extremely effective independently
    • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
    • Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment
    • Forward-looking thinker, who actively seeks opportunities and proposes solutions

    Education and Experience Requirements:

    • LLM Strong work tenure: 5 -7 years post bar experience in Corporate Law
    • Experience supporting C-Level Executives, preferably in a non-profit organization
    • Experience and interest in internal and external communications, partnership development
    • Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point), Adobe Acrobat, and Social Media web platforms.

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    Distribution Sales Officer

    Location: Abuja, Ibadan, and Ikeja

    Responsibilities are but not limited to:

    • Responsible for all sales in the assigned territory including growing existing business
    • Generates opportunities with existing clients as well as potential new customers, concluding sales calls independently and with the Marketing Manager.
    • Maintains a high-level relationship with clients, consultants and external organizations.
    • Develops and Implements organizations sales strategy to ensure short and long term business target achievement and objectives.
    • Plans, directs and monitors sales activities and gives monthly feedback on sales versus forecast.
    • Manages and supports sales administration, customer service, distributions, credit collections, invoicing and ensures orders are processed in time.
    • Ensures stock-flow processes are maintained.
    • Supports Country Managers and Sales Representatives regarding sales, promotions and sales techniques.
    • Maintains company standards and procedures.
    • Provide field-based support to the Company’s commercial partners to assist in the growth of Product sales within the Region;
    • Assess any current or future Product opportunities and report any potential findings to the Company
    • Implement and support marketing and sales activities of the Products within the Region;
    • Advise Company of market and industry trends relevant to the Products within the Region;
    • Conduct market research to identify business and market trends within the Region; and
    • Assess the current distribution channels of the Company highlighting any strengths and weaknesses that the Employee may believe there are. The Employee shall recommend any changes to the Company as they may deem appropriate;
    • Prepare an annual business plan to be submitted to and discussed with the Company’s sales team.
    • Introduce new and improved Products into the Region as directed by the Company.

    Job Requirements and Qualifications

    • Good University Degree or Equivalent
    • Minimum of 3 – years Sales experience
    • Customer orientation and ability to adapt/respond to different types of personalities
    • Excellent communication and presentation skills

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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