Job Openings at Primera MFBank Limited

Job Description

• Deliver prompt and professional solutions for customer inquires via phone, emailand one-one communication etc.
• Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up customer requests in a timely manner.
• Maintains security by following procedures; monitoring visitors’ logbook and tag
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Work with Human Capital from time to time to assist in Human Capital Operations
• Perform other tasks as assigned by your supervisor/Manager

Qualifications

• Minimum of a B.Sc / HND in any discipline
• 2-3 years relevant experience in front desk/receptionist position is required preferably in the financial services industry
• Preferred candidates must be customer-centric, young, smart and vibrant.
• Candidate must possess excellent communication skill
• Certification in customer relationship management, Human Resources or any other related courses is an added advantage.

Required Skills & Competencies:

• Strong verbal and written communication skills
• Excellent relationship and people management skills
• Self-starter with mature analytical skills and ability to work under pressure.
• Innovative and forward thinking, with a track record of executing new ideas.

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Job Description

• To drive the deposit mobilization arm of the business.
• Develop and implement a business plan for identified target markets with identified volumes to drive high volumes of new deposits to the Bank.
• Develop and implement a business development plan to improve the deposit mobilization and retention of deposit and also manage withdrawal attrition.
• Develop and maintain relationships with a wide range of corporate clients and individual depositors.
• Build relationships with new & existing customers Develop attractive products to contribute to the achievement of the overall deposit targets

KPIs:

• Ensure 100% achievement of assigned deposit mobilization and CASA targets.
• Ensure 100% achievement of Customer acquisition targets.
• Maintain the Banks approved cost of funds target at all times.
• Develop strategies to ensure sustainable growth in liquidity in line with the Banks goals.

Qualifications

• A good First Degree in Banking & Finance, Marketing, Economics, Statistics, Sociology or any related field.
• 3-5 years in prestige, affluent, HNI or privatebanking: high volume deposit mobilization and with excellent performance track record.
• Experience in commercial bank orAsset Management and Investment firm is preferred.
• Chartered Institute of Marketing (CIM) andMicrofinance Certificate Program or any other related qualifications are an added advantage.

Required Skills:

• Target driven and results oriented
• Analytical risk management skills
• Strong verbal and written communication skills
• Excellent relationship and people management skills
• Excellent efficiency for handling client related issues and providing solutions where required
• Computer Proficiency
• Good knowledge of digital and online marketing methods
• Understand data analytics
• Multitasking in order to successfully handle multiple accounts
• Must be tech-savvy
• Demonstrates exceptional strategic thinking and planning abilities
• Self-starter with mature analytical skills and ability to work under pressure
• Innovative and forward thinking, with a track record of executing new ideas.