Fresh Jobs at Echolab Laboratory & Radiology Services

Responsibilities

• Coordination and management of reception and waiting areas to ensure a suitable environment and ambience. Client
• registration – collect and input all necessary and accurate data from the client
• Accept the client’s mode of payment in line with company policy, collect and register the client’s payment.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Politely guide the client in the direction of the procedure/examination paid for.
• Ensure proper filing and archiving of patient record in expected format.
• Ensure usage of checklist/job order and proper check-out.
• Refer client to feedback channels and compel compliance.
• Anticipate guest needs and build rapport with customers.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Address customer complaints and escalate to Branch operations Manager / Customer Experience Manager
• Ensure compliance with SOP, safety, health, and quality standard.
• Maintain registration flow by accurately and efficiently moving patients through the process.
• Interact with patients by answering questions, providing information, and keeping the reception area in order.
• Maintain general filing system and files appropriate correspondence electronically or manually.
• Responsible for report generation and dispatch in support of departmental goals and objectives.
• Ensure accurate product knowledge to guide and provide relevant and timely information to clients.
• Timely processing orders, forms, applications, and requests.
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Perform FDO duties for other branches by proxy when need arises.
• Performs other general administrative tasks as directed by line manager.

Job Requirements

• B.Sc. in Health Management, Basic Sciences or any relevant course
• Experience in Diagnostics Industry
• Excellent communication skills
• Use of computer and Microsoft office
• Attention to detail and skill in proper patient identification.
• Time management
• Ability to connect with several types of patients.
• Consistently completes duties neatly, accurately in a timely manner.

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Job Responsibilities

• Safeguard warehouse operations and contents by establishing and monitoring security procedures, protocols and other work-related policies.
• Controls inventory levels by conducting daily physical counts; reconciling with system data.
• Supervise the receiving, monitoring and maintenance of stock in the warehouse to ensure sufficient stocks are available at any given time to meet the requirements as per the company guidelines.
• Supervise the use and daily update of all inventories related items on the ERP software.
• Determine and allocate appropriate daily manpower required for optimal warehouse operations & groom the team members for continuous improvement.
• Ensure proper space management and stacking of goods in the designated spaces.
• Any other responsibility that may be assigned by Management.

Job Requirements

• B.Sc in Business Administration or any related discipline.
• 2-3 years of experience in warehouse management or inventory control in healthcare sector is an added advantage.
• Certified Supply Chain Professional (CSCP) or the Certified Warehouse Professional (CWP).
• Emotionally Intelligent and culturally sensitive
• Highly motivated, dynamic, and customer-oriented with the ability to thrive in a competitive and ever-changing environment.

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Job Responsibilities

• Follow up with clients/customers on outstanding payments through calls, emails, and personal visits
• Identify and escalate problematic accounts to management.
• Posting of customers payment into the customer Account on SAP
• Reconcile every invoice paid by customer to ensure 100% payment of the invoice and if there are any genuine differences ensure you seek approval for credit note before posting the differences into the customer’s account on SAP.
• Ensure accuracy of customer ledger account balances.
• Maintain professional relationships with clients while ensuring firm follow-ups.
• Handle disputes or discrepancies regarding invoicing or payments
• Support or liaise with debt recovery consultants where necessary for escalated debt recovery actions.
• To carry out a credit worthiness checks on new customers to be onboarded along with the Sales Medical Representative.
• Ensure adherence to the company’s credit control policies and legal guidelines.
• Work closely with the sales, finance, and customer service teams to resolve billing and payment issues.

Job Requirements

• B.Sc. In Accounting or any relevant course
• ICAN (At least, last stage of professional level) and related certification
• Minimum of 2-3 years’ experience in debt recovery, credit control, or receivables management or any similar role.
• Strong persuasive and professional communication for engaging debtors and negotiating settlements.
• Ability to analyze debtor accounts, reconcile outstanding balances, and identify discrepancies.
• Ability to work with large volumes of data in a timely manner
• Critical thinking skill
• Interpersonal skills
• Excellent knowledge of Excel, accounting software SAP for monitoring portfolios.
• Experience in Healthcare is an added advantage.