Jobs at Stresert Services Limited

Job Summary:

The hired candidate will act as the first point of contact on behalf of the company, Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

Job Duties:

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Dealing with compliant tactfully, calmly and politely
• Reporting and documenting issues for resolutions.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Any other duty as assigned from time to time.

Desired Qualities:

Ideal Candidates must be assertive, self-disciplined and meticulous.

Qualification & Skills:

• B Sc. – Min 2.2/Lower Credit
• Minimum of 2 years as Front Desk Officer
• Must possess Telephone Skills, Listening & verbal Communication Skills, Microsoft Office Skills, Professionalism, Customer Focus, Informing Others, Handles Pressure.
• Close Proximity to Ikoyi

Salary

• Monthly Take Home– N125,000

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Job Summary

A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Candidates should possess OND/HND qualification only
• Close proximity to Ikoyi