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  • Posted: Aug 31, 2021
    Deadline: Not specified
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  • The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restau...
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    Carpenter (Contract)

    Job Number: HOT07O79
    Brand: Hilton Hotels & Resorts
    Shift: Full Availability
    Job Level: Team Member
    Job: Engineering, Maintenance and Facilities

    Job Description

    • A Carpenter is responsible for maintaining the building and facilities to deliver an excellent Guest and Member experience while building required items and preparing preventative maintenance schedules.

    What Will I Be Doing?
    As a Carpenter, you will be responsible for maintaining the building and facilities, build required items, and maintain carpentry tools to deliver an excellent Guest and Member experience. A Carpenter will also be required to prepare preventative maintenance schedules and perform inspections. Specifically, you will be responsible for performing the following tasks to the highest standards:

    • Maintaining the building and facilities including doors, windows, furniture and other items
    • Complete the Guest room maintenance schedule on time
    • Build required items including specialty furniture
    • Operate and maintain carpentry tools and equipment
    • Assist with the delivery of other related services
    • Keep a daily log of tasks
    • Prepare a preventative maintenance schedule
    • Take measurements, install fixtures, and make necessary adjustments
    • Ensure quality inspections are carried out in line with company standards
    • Ensure good relationships are built with internal and external customers
    • Perform special projects and other responsibilities as assigned
    • Follow all Health and Safety rules within the Department and the hotel

    Requirements
    What are we looking for?
    A Carpenter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Knowledge of carpentry and building maintenance
    • A trade qualification (proof of qualification may be required) as a Carpenter
    • Positive attitude
    • Good communication skills
    • Committed to delivering a high level of customer service
    • Excellent grooming standards

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Flexibility to respond to a range of different work situations
    • Ability to work under pressure
    • Ability to work independently or without close supervision and within established timeframes

    go to method of application »

    Electrical Technician

    Job Number: HOT07O7D
    Brand: Hilton Hotels & Resorts
    Shift: Day Job
    Job Level: Team Member
    Job: Engineering, Maintenance and Facilities

    Job Description

    • An Electrical Technician is responsible for inspecting, diagnosing, maintaining and repairing electrical equipment to deliver an excellent Guest and Member experience.

    What Will I Be Doing?
    As an Electrical Technician, you are responsible for inspecting, diagnosing, maintaining and repairing electrical equipment to deliver an excellent Guest and Member experience. An Electrical Technician will also be required to ensure work is done to code and provide assistance during emergencies. Specifically, you will be responsible for performing the following tasks to the highest standards:

    • Assemble, install, test, and maintain electrical equipment
    • Diagnose malfunctioning systems to locate the cause of a breakdown and correct the problem
    • Inspect electrical equipment to ensure coding compliance
    • Advise management on whether continued operation of equipment could be hazardous
    • Repair or replace wiring, equipment, and fixtures using hand tools and power tools
    • Provide assistance during emergencies by operating floodlights and generators, placing flares, and driving needed vehicles
    • Ensure quality inspections are carried out in line with company standards
    • Ensure good relationships are built with internal and external customers
    • Perform special projects and other responsibilities as assigned

    Requirements
    What are we looking for?
    An Electrical Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Knowledge and experience of electrical equipment
    • Positive attitude
    • Good communication skills
    • Committed to delivering a high level of customer service
    • Excellent grooming standards
    • Qualification in Electrical field

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Flexibility to respond to a range of different work situations
    • Ability to work under pressure
    • Ability to work on their own
    • Previous experience in a similar role

    go to method of application »

    Front Office Shift Leader

    Job Number: HOT07N6H
    Brand: Hilton Hotels & Resorts
    Shift: Full Availability
    Job Level: Supervisor/Team Leader
    Potential Benefits: Housing, Transport
    Job: Guest Services, Operations, and Front Office

    Job Description

    • A Shift Leader is responsible for providing leadership and guidance to Front Desk team during assigned shift to ensure consistency in quality of service delivered to our guest.

    What Will I Be Doing?
    As Shift Leader, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    • Welcome guest on arrival to the hotel, ensure constant visibility at the lobby, interacting with guest, and ensure orderly queue at the Front Desk.
    • Supervise front desk team to ensure smooth and efficient operations.
    • Ensure consistent high level of customer service in handling of guest complaints, requests and enquiries while demonstrating positive leadership skills.
    •   Maximise occupancy, drive sales revenue, promote hotel services/facilities and identify upsell opportunities and Hilton Honors enrolment.
    • Coordinate with Housekeeping to track readiness of rooms, work with guest preference reports to meet and exceed guest expectations
    • Develop effective cross-departmental collaboration and good working relationship with hotel team members.
    •  Ensure performance management, one on one sessions, periodic trainings and efficient grooming standards.
    • Review shift log books and conduct shift briefings to ensure continuity in communication flow especially on daily events/ VIP guests amongst others.
    •  Ensures the Customer Service Agents have current and sound knowledge of hotel products and services to enable them perform their duties.
    • Manage desk, resolves guest concerns, handle emergencies and other challenges that may occur during assigned shift. Implements resolutions by using discretion and judgment.
    • Handle Team Member duty schedule, vacation request using occupancy forecast.
    • Analyze SALT feedback evaluating levels of guest satisfaction, motivating the team and conducting corrective feedback based on the analysis.
    • Complete the Shift Checklist and prepare daily leadership reports.

    What Are We Looking For?
    Shift Leaders serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • University Degree or equivalent.
    • 3-year experience as a Front Desk Customer Service or Guest Service Agent/supervisor.
    • Ability to interact effectively with internal and external customers, resolving conflicts with tact, strong sense of responsibility and professionalism.
    • Ability to access and input information using moderately complex computer applications  (OPERA, MS WORD, MS EXCEL, SYNERGY,CRM)
    • Customer Service and Interpersonal skills to provide overall guest satisfaction.
    • Ability to work under pressure and deal with stressful situations.
    • Leadership skills and ability to motivate and build high performing team.

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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