Fresh Jobs at United Nations High Commissioner for Refugees (UNHCR)

Duties

• Monitor and report on the implementation of refugee conventional responsibilities and international obligations of the local authorities Vis a Vis the population of concern to UNHCR within the given geographical area; based on local situations/developments make appropriate recommendation to the UNHCR Representative.
• Advocate and promote UNHCR standards concerning the treatment of asylum seekers, refugees and returnees as well as IDPs, where applicable; Advocate, promote and encourage the concerned authorities and local opinion makers to uphold established UNHCR standards that have become the international norms.
• Ensure that the basic needs of the concerned population are properly assessed with the participation of the beneficiaries themselves, the host governments and/or the competent Implementing partners and/or UNHCR itself.
• Subject to the needs, ensure that the planning, formulation and budgeting of identified assistance projects are done as per UNHCR programme cycle; upon approval of assistance project, ensure the timely implementation and rigorous monitoring of identified assistance activities
• Ensure through the subordinate staff that all deadlines for monitoring and reporting of UNHCR operational activities (i.e. include assistance as well as Administrative) are met on a regular basis.
• Manage all UNHCR resources, both human, financial/material, at an optimum level for the wellbeing of the concerned population and the UNHCR staff.
• Ensure that all security measures of UNHCR office (and residential, wherever applicable) compounds are always up to date; any security breaches and/or potential security threat should be reported immediately to competent UN security coordinator in the country.
• Ensure that staff welfare, both in terms of working and living conditions, are maintained at a satisfactory level within the constraints in the operational area; this requires remaining current in health and medical facilities locally available and evacuation options available in a moment of medical urgency.
• Guide, coach and advocate the subordinate staff to maintain highest standards of conduct and behaviour thorough one¿s own practice and deeds.
• Prepare and submit regular reports, both verbally and written, to the UNHCR Representative. In the event of substantial telephone conversation that leads to specific action or non-action, it should be recorded and share with the other party.
• Represent UNHCR in inter-agency fora and with local authorities in the AOR.
• Enforce compliance with UNHCR¿s global protection, programme, finance, human resources and security policies and standards.
• Submit project proposals for assistance to refugees and other persons of concern to UNHCR Representation in coordination with local authorities and NGOs.
• Lead risk assessments and discussions with team(s) to proactively manage risks and seize opportunities impacting objectives. Ensure that risk management principles are integrated in decision-making both at strategic and operational levels.
• Allocate resources for planned treatments with resource requirements in Strategic Plans. Ensure that risks are managed to acceptable levels and escalate, as needed. If a Risk Owner, designate the Risk Focal Point and certify that the annual risk review is completed and ensure that the risk register is updated during the year, as needed.
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

• For P5 - 12 years relevant experience with Undergraduate degree; or 11 years relevant experience with Graduate degree; or 10 years relevant experience with Doctorate degree
• Field(s) of Education
• Human Resources Management;
• Personnel Administration;
• Law;
• Political Science;
• International Relations;
• Economics; or other relevant field.
• (Field(s) of Education marked with an asterisk* are essential)
• Certificates and/or Licenses
• HCR Management Lrng Prg;
• HCR Managing Operatns Lrng Prg;
• (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

• In-depth knowledge in all aspects of UNHCR¿s Field level operation.  
• Applied experience of protection principles, operational arrangements/standards in relation to protection, assistance, UNHCR office management and staff administration. Should be conversant in the current priorities in the organisation and existing mechanisms within the organisation to implement those priorities.

Desirable

• Working experience both in UNHCR HQ and/or a Regional Office and the Field.

Functional Skills

• IT-Computer Literacy;
• IT-Microsoft Office Productivity Software;
• MG-Office Management;
• PR-Protection-related guidelines, standards and indicators;
• HR-Administration of Staff Contracts and Benefits;
• (Functional Skills marked with an asterisk* are essential)

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​​​​​​​Duties

• Strategic workforce advice and operational support:
• Engage with management to understand priorities, and provide advice and solutions on all aspects of HR in line with delegated HR authorities.
• Support HR initiatives that support organizational culture change such as good people management practices, and promoting gender, inclusion and diversity.
• Plan and implement HR operational activities to ensure timely provision of HR solutions, prioritizing according to the needs and risks.

Assignments and Talent Acquisition:

• Manage the process of recruitment, assignment and reassignment of locally-recruited staff and affiliate workforce, ensuring compliance with UNHCR rules and procedures, and providing advice to managers where required.
• Set up and run (Regional) Assignments Committee.
• Conduct outreach campaigns to attract diverse applicants. Ensure proper consideration is given to all applicants without discrimination.
• Analyse, track and report on recruitment and assignments trends for management, including efforts to reach gender parity.
• Take a proactive approach to risk management in the areas of recruitment, ensuring the issues are identified, addressed and reported and, where appropriate, escalated.
• Advice to managers and staff, and contribution to an inclusive work environment:
• Build dialog and outreach with staff to provide support with their queries; and also promote dialog between staff and management to help find solutions to HR-related issues.
• Be proactive in identifying issues, themes and patterns affecting the workforce's health and welfare, including sexual harassment and abuse of authority.
• Ensure that on-boarding, induction, re-integration into the workplace and off-boarding support, is provided to colleagues; Induction programmes should include information on Protection from Sexual Exploitation and Abuse (PSEA) and Sexual Harassment, Code of Conduct as well as workforce's rights and obligations.
• HR policies and inter-agency:
• Enforce compliance with UNHCR's Human Resources policies and procedures and the UN staff rules, regulations and UNHCR administrative instructions.
• Participate in a network among HR staff members in the region in order to harmonize implementation of HR policies and initiatives, collect field insights to inform the development of DHR policies and activities; identify and share HR best practices, also through contacts with other UN agencies.

Duty of Care:

• Contribute to establishing and maintaining a medical evacuation plan with senior management, Field safety and the Senior
• Medical Officer.
• Support the development and implementation of a Duty of Care strategy. Identify and assess issues related to duty of care including physical, mental health and safety of UNHCR's workforce. Promote work/life balance and flexible working arrangements with managers and staff.
• For positions in Regional Bureaux only:
• In the absence of a Senior Talent Development Officer in the Bureau:
• Implement a talent development and sourcing strategy for UNHCR workforce in the region, in line with UNHCR's needs and staff members' career planning.
• Equip HR teams and Managers in the region with skills on people management and tools related to talent development, career guidance and performance management.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

Years of Experience / Degree Level

• For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education

• Human Resources Management; Human Resource Development;
• Personnel Administration; Business Administration; or other relevant field.
• Certificates and/or Licenses
• Not specified

Relevant Job Experience

Essential

• Experience working in Human Resources. Sound knowledge of general HR policies, processes and systems.

Desirable

• Proven ability to identify and implement successful business related HR interventions. Experience in some of the following areas: HR administration, workforce planning, recruitment, HR policy or talent development. Experience in HR information technology systems and tools. Experience in field humanitarian operations and/or emergency settings. Experience working with the United Nations. Experience working in a multi-cultural setting.

Functional Skills

• HR-Local mass recruitment
• HR-Talent Development and Nurturing
• HR-Coordination and Oversight of Workforce Mobility
• HR-HR data and people analytics
• HR-Employee Relationship Management
• SO-Critical Thinking and problem solving
• SO-Situational Judgement
• SO-Learning Agility
• HR-HR Business Partnering
• HR-Inclusion, Diversity and Gender strategy design and implementation
• RM-Risk Management
• (Functional Skills marked with an asterisk* are essential)

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Duties

• Support in assessing and analysing the needs of persons of concern in a participatory manner, using an Age, Gender and Diversity (AGD) perspective as basis for planning.
• Provide support on programmatic aspects of developing multi-year protection and solutions strategies and annual plans with corresponding priorities taking into account corporate priorities.
• Support Results Based Management and programme capacity in light of evolving requirements, programming approaches and gaps.
• Support the planning process in compliance with planning parameters outlined in the Programme Manual and the planning instructions.
• Review and analyse plans, mid-year and year-end reports of UNHCR office(s), ensuring quality assurance and compliance with established policies, guidelines, procedures and standards.
• Support in the provision of overall direction to broaden partnerships with key stakeholders in order to maximize the protection and solutions response for persons of concern.
• Provide support to ensure a consistent application of the framework for implementing with partners, including the effective implementation of the policy on selection and retention of partners, management of partnership agreements, risk-based project performance monitoring, and risk-based project audits, among others.
• Contribute to ensure consistent and coherent monitoring approaches, tools and systems in line with global standards and polices.
• Actively contribute to UNHCRs programming of community of practice and continuously contributing to improvements of programming tools and processes.
• Identify potential gaps and problems and in cooperation with other relevant sections recommend appropriate solutions to ensure the efficient implementation of programme activities.
• Oversee a timely and effective follow-up of internal and external audits observations and recommendations that relate to programmatic issues.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications

Education & Professional Work Experience

• For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree.

Field(s) of Education

• Economics, Business Administration, Social Sciences or other relevant field.

Essential

• Demonstrated experience in programme management including familiarization with the OMC and sound knowledge Results Based-Management. Demonstrated experience in field operations, sound knowledge on the centrality of protection in programming, Joint Needs Assessments and the principles of targeting.

Desirable

• Demonstrated experience in coordination within an inter-agency context and other actors, in a refugee or humanitarian context. Sound experience in program management training and capacity building activities.

Functional Skills

• PG-Programme Management (programme cycles and reporting standards)
• PG-Results-Based Management
• PG-UNHCR's Programmes
• (Functional Skills marked with an asterisk* are essential)

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Duties

• Chair cluster meetings and represent the Protection Cluster in meetings with sectoral and external partners, authorities and other relevant interlocutors.
• Issue reports and make advocacy statements on behalf of the Protection Cluster.
• Make decision over format and frequency of meetings, designation of focal points and the establishment of sub-groups/working groups and ad hoc/task-related bodies for specific issues.
• Negotiate with the Humanitarian Coordinator/Resident Coordinator, the Humanitarian Country Team and cluster members the prioritization and inclusion of project proposals and common funding criteria for inclusion in inter-agency funding appeals.
• Allocate financial and other resources within the Protection Cluster, when required, such as regarding Central Emergency Response Fund (CERF) or Common Humanitarian Funds (CHF). Perform other related duties as required.

Strategic Direction

• Ensure that the protection response is driven by a Protection Cluster strategy developed in a consultative process with external partners and is integrated into the Humanitarian Country Team¿s common humanitarian action plan.
• Convene and facilitate meetings in line with the Principles of Partnership, ensuring that cluster meetings are consultative and results oriented.
• Ensure coordination with government counterparts and other relevant authorities.
• Lead the design of transition strategies for the Protection Cluster: facilitate the development of a strategy for the cluster ensuring proper linkages with disaster risk reduction, relief, and recovery and development efforts.

Needs Assessment and Resources Mobilization

• Lead, coordinate and conduct within the Protection Cluster or at Inter-Cluster level protection needs assessments, including participatory assessments of affected populations.
• Provide strategic direction to development of common funding criteria, resource mobilisation and prioritization within the Protection Cluster for inclusion in Consolidated Appeals and pooled funds processes; Establish mechanisms for accountable and transparent financial resource allocation within the cluster.

Capacity Development

• Coordinate the delivery of protection training activities for Protection Cluster members, other local partners, and relevant authorities.
• Coordinate initiatives to build the protection capacity of the national and local government, partners and civil society.

Standards Setting

• Ensure adherence to IASC standard operating procedures for IDP profiling.
• Coordinate the integration of cross-cutting issues in the work of the Protection Cluster, including any work developed by sub-clusters or working groups.
• Ensure adherence of Protection Cluster activities to Guidelines on Age, Gender and Diversity Mainstreaming.
• Through Cluster-wide consultative processes, provide input into the development of global protection policy and standards led by the Global Protection Cluster.

Information Management

• Facilitate reporting and information sharing within the Protection Cluster and at the inter-cluster level.
• Ensure that the Protection Cluster has a functional information management strategy and mechanism.
• Ensure that the Protection Cluster produces regular updates and briefing notes on the protection concerns in the affected population, response activities, challenges and recommendations.

Advocacy

• Identify core advocacy concerns for the Protection Cluster through a consultative process: develop joint cluster/ inter-cluster initiatives to ensure regular and consistent advocacy.
• Ensure a consistent interpretation and application of international law and related UNHCR and IASC legal standards and protection policies.
• Ensure the Protection Cluster¿s adherence to international human rights instruments, the Guiding Principles on Internal Displacement as well as other relevant international and regional instruments; in cooperation with the Humanitarian Country Team support local interventions when violations of international protection standards and principles occur.
• Promote and strengthen national legislation relevant to internal displacement and durable solutions
• Lead risk assessments and discussions with team(s) to proactively manage risks and seize opportunities impacting objectives. Ensure that risk management principles are integrated in decision-making both at strategic and operational levels. Allocate resources for planned treatments with resource requirements in Strategic Plans. Ensure that risks are managed to acceptable levels and escalate, as needed. If a Risk Owner, designate the Risk Focal Point and certify that the annual risk review is completed and ensure that the risk register is updated during the year, as needed.
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P4/NOD - 9 years relevant experience with Undergraduate degree; or 8 years relevant experience with Graduate degree; or 7 years relevant experience with Doctorate degree

Field(s) of Education

• Law; Human Rights; International Relations; or other relevant field.

Certificates and/or Licenses

• CCCM Cluster Coordination;
• HCR Coordination Lrng Prog;
• HCR Management Lrng Prg;
• HCR Protection Learning Prg;
• Emergency Mgmt Workshop;
• Tri-Cluster Knowl/Coord Skills;
• Prot in NaturalDisaster Situat;
• (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

• 9 years of previous work experience preferably in working with Protection Cluster, IDP Operation or Country Operations applying the Cluster Approach.

Desirable

• Not specified.

Functional Skills

• PR-Country Operations applying the Cluster Approach
• CL-Protection Cluster Coordination
• (Functional Skills marked with an asterisk* are essential)

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Duties

• Analyse the existing infrastructure and ensure that it is optimally aligned with the operational needs.
• Support all activities pertaining to the supply chain function including planning, sourcing, transport, shipping, customs clearance, warehousing, asset and fleet management in the operation.
• Support the procurement process to ensure timely, cost-effective and adequate delivery of commodities and services to support operational needs.
• Contribute to the development of relevant contacts and build constructive relations with government authorities, implementing partners, UN agencies and others, to foster mutual cooperation for the timely delivery of relief items avoiding bottlenecks.
• Adapt standard supply chain structures to the local environment that are consistent with the operational needs.
• Guide the office should they need additional office space or extensions to their office leases, lease hold improvements or other construction. Carry out the procurement aspect of the establishment of office leases or extensions.
• Assist in the coordination with CBI stakeholders the design and implementation of the market assessment and market monitoring to determine if CBI is option. Carry out the procurement action to contract Financial Service Providers (FSP).
• Establish and maintain an efficient and skilled workforce that is capable of supporting on-going operations.
• Support the Identification of partners for supply chain projects based on objectives, priorities, strengths and resources of the Partner and/or contractor, according to criteria consistent with UNHCR rules and regulations.
• Participate in Identifying, assessing and selecting vendors based on their capability for delivering commodities and services. Maintain vendor and item master databases.
• Implement effective asset and fleet management that regularly monitors the asset/fleet pool, increases efficiency safeguards the investment of the organisation.
• Analyse the quality of commodities and services delivered in relation to the needs of the location and established quality standards.
• Support the coordination activities of Partners and/or contractors performing supply related activities, and ensure that they understand and adhere to relevant UNHCR rules and procedures.
• Maintain an up-to-date overview of the location's supply chain capacity and preparedness, as well as, that of its partners to ensure that adequate capacity exist also to cover emergencies.
• Monitor the quality and accuracy of supply chain related data in relevant business systems. Compile and analyse statistical information, identify trends and developments in supply chain related matters that will assist in decision making
• Implement supply operations based on interpretations of the situation and conclusions to how the operation can be best implemented.
• Resolve difficulties in the local supply chain by finding solutions to problems and bottlenecks, and provide regular reports on supply chain activities, the status of requests and the availability of items in the supply chain.
• Disseminate, promote commitment to and monitor compliance with UNHCR's global policies, standards and guidance on supply chain management.
• Ensure effective information flow in the supply chain and adapt process and documents to the prevailing environment.
• Depending on the size of the operation act as ex-officio in the LCC Review and clear procurement cases for the relevant procurement authority.

In the Regional Bureaux:

• Support Country Operations on how to implement supply operations based on interpretations of the situation and conclusions to how the operation can be best implemented.
• Ensure that global Supply policies are understood by all Supply teams in the region by offering summaries and relevant interpretations in the regional context.
• Seek opportunities for regionalizing and streamlining Supply operations where operational advantage can be achieved
• Track the progress of specific periodic operations and provide guidance that ensures timely implementation.
• Organize and deliver training at regional level in the different Supply functions such as procurement, logistics, asset and fleet management.
• Assist in coaching and advising individuals or Supply teams as requested.
• Track global Supply KPIs for the region and devise regional ones as required.
• Monitor all periodic Supply exercises such as monthly reconciliations, quarterly physical inventory exercises, and year-end accounts closure procedures and ensure that they are implemented throughout the region.
• Regularly visit country operations and their Supply teams including visits to camps and other operational sites, provide oversight and support within the operational context.
• Assist in providing a diagnostic on MSRP management reports for country operations, and coordinating with the Regional Supply Coordinator for necessary follow-up to ensure that data, in particular stocks accurately and completely reflect the reality in the warehouses.
• Support the revision of country financial reports and work with the Country Operations Supply Team leaders to address red areas relating to Supply aspects of operations.
• Ensure that country needs assessment plans are established, combine them into regional procurement plans and monitor their timely implementation and changes based on operational needs.
• Monitor and advise operations on import and customs clearance (as required) to resolve and ensure bottlenecks a smooth flow of goods to the operations.
• Ensure coordinated emergency deployments of staff in consultation with SMS to countries in the Bureau.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

• For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education

• Supply Chain Management;
• Business Administration;
• International Commerce;
• Engineering;
• or other relevant field.

Certificates and/or Licenses

• Certificate from Chartered Institute of Purchasing & Supplies, e.g. CFIPS, CMIPS, MCIPS;
• (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

• Proficient knowledge of logistics/supply systems with proven experience at previous work positions, preferably UN. Good working knowledge and experience in handling contract issues in the context of UN policies and standards. Experience in contract negotiations; ability to provide technical guidance to subordinate staff; ability to plan and organise work assignments, often under close deadlines. Proven ability to deal with multiple tasks with speed, in a courteous and service oriented manner. Proven ability to manage a team.

Desirable

• Database management skills and experience and working knowledge of ERP systems, ideally of UNHCR's MSRP Supply Chain Module would be an advantage. Strong interpersonal and negotiation skills to deal with persons of different cultural and educational backgrounds. Technical knowledge of types of services, supplies and goods purchased by UNHCR for Headquarters, Regional and Field Offices would be an advantage. Relevant training, such as CIPS, or other public procurement trainings. Knowledge of UN and UNHCR Financial Regulations and Rules relating to procurement and UNHCR Chapter 8. Aviation services knowledge for movements of goods/passengers.

Functional Skills

• UN-UN/UNHCR Administrative Rules, Regulations and Procedures
• SC-UN/UNHCR Procurement Rules and Procedures
• DM-Database Management
• SC-Supply Chain planning and strategy development
• (Functional Skills marked with an asterisk* are essential)