Fresh Jobs at Stanbic IBTC

Interested applicant(s) should possess relevant qualification and experience

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Job Description

• To work independently and provide end-to-end People and Culture value chain business partner support for relevant portfolio/s in alignment with business strategy, applying specialist knowledge and judgement to resolve complex challenges.
• To provide business partnering advisory support to business stakeholders within the allocated portfolio/s of responsibility, giving People &Culture guidance in support of the overall people experience and business objectives in an ever-changing environment.
• To ensure that the business area is appropriately resourced and line managers are aware of People & Culture services and governance standards.

Qualifications

• First Degree in Human Resources or Social Sciences
• Relevant certifications such as CIPM, SHRM, SPHRi, etc will be an advantage

Experience Required

• 5-7 Years People & Culture Experience and a deep understanding of the core People & Culture functions including Resourcing, Reward, Employee Relations, Industrial Relations, Diversity and Inclusion, Learning and Development and Organizational effectiveness.
• Some experience in the financial services industry could be advantageous.

Additional Information

Behavioural Competencies:

• Valuing Individuals
• Embracing Change
• Upholding Standards
• Resolving Conflict
• Interacting with People
• Articulating Information
• Providing Insights

Technical Competencies:

• Business Acumen (Audit)
• Analytics Proficiency.
• Human Resource Consulting
• Talent Management
• Workforce Planning

Leadership Competencies: 

• Influencing Others
• Purposeful Collaboration
• Leading Courageously
• Seeking Deeper Understanding

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Job Description

• To respond to any Private, Prestige/ Executive client service queries and requests received telephonically in the Affluent Express within laid down policies and procedures.

Job Responsibilities

• Act as first point of contact for customers and demonstrates product knowledge on existing and new products
• Follow the relevant risk and compliance procedures, work instructions and business requirements.
• Accurately log request (e.g., records the customer interaction by capturing leads, queries, complaints, compliments, contact details, etc.)
• Undertake root cause analysis to prevent recurring problems/queries within the team context.
• Provide quality service to customers in order to fulfil their needs within the least amount of time.

Qualifications

• Minimum of First Degree

Experience

• 1- 3 years of experience of the bank's products, processes and systems. Understands regulations governing the management of financial services and other relevant bank policies.

Additional Information

Behavioural Competencies

• Adopting Practical Approaches
• Interacting with People
• Exploring Possibilities
• Developing Expertise
• Team Working

Technical Competencies

• Customer Reception and Channelling
• Difficult Calls Management
• Query Resolution 
• Telephone Caller Handling