Banker, Transactional at Stanbic IBTC

Job Description

• To respond to any Private, Prestige/ Executive client service queries and requests received telephonically in the Affluent Express within laid down policies and procedures.

Job Responsibilities

• Act as first point of contact for customers and demonstrates product knowledge on existing and new products
• Follow the relevant risk and compliance procedures, work instructions and business requirements.
• Accurately log request (e.g., records the customer interaction by capturing leads, queries, complaints, compliments, contact details, etc.)
• Undertake root cause analysis to prevent recurring problems/queries within the team context.
• Provide quality service to customers in order to fulfil their needs within the least amount of time.

Qualifications

• Minimum of First Degree

Experience

• 1- 3 years of experience of the bank's products, processes and systems. Understands regulations governing the management of financial services and other relevant bank policies.

Additional Information

Behavioural Competencies

• Adopting Practical Approaches
• Interacting with People
• Exploring Possibilities
• Developing Expertise
• Team Working

Technical Competencies

• Customer Reception and Channelling
• Difficult Calls Management
• Query Resolution 
• Telephone Caller Handling