Fresh Jobs at Reliance HMO

Description

This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience. The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.

• Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly

Requirements

Ideal Candidate

Skills Required:

• Must be based in Port Harcourt
• B.Sc./HND degree
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role
• Sales/Customer Success/Client Relations experience are added advantages

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Description

This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience. The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.

• Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly

Requirements

Ideal Candidate

Skills Required:

• Must be based in Abuja
• B.Sc./HND degree
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role
• Sales/Customer Success/Client Relations experience are added advantages

go to method of application »

Description

• The role sits in our clinical team to provide excellent medical care to our patients virtually.
• The role holder ideally will be an individual comfortable with providing adequate and delightful care to patients of all ages, and at all levels of health literacy and has an interest in driving ongoing innovations in improving primary care delivery.

Requirements

• Minimum: MBBS, MBChB, or its equivalent.
• Fully registered with the Medical and Dental Council of Nigeria with a valid Licence
• 1-3 years post-graduation from medical school, preferably a Medical Officer
• Have access to a mobile device (Android or IOS) and stable internet.
• Adept in the use of common mobile applications
• Demonstrated evidence of independently attending to common primary healthcare conditions
• Ability to fluently communicate in English.
• Can commit to being online and is readily available to pick up consultations as they are requested on the platform.
• Effective communicator, problem-solver, and logical thinker
• Exhibits courteousness, empathy, enthusiasm, and team spirit.
• Able to adapt to a fast-paced environment with a start-up mentality

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Description

• Reliance Health is on a mission to make quality healthcare accessible, affordable and delightful in Emerging Markets. Reliance Health uses technology to build an integrated health system that includes affordable health insurance, telemedicine and a combination of partner and proprietary healthcare facilities.
• This allows us to offer innovative healthcare solutions that meet the needs of our end users when they need us the most.

Responsibilities:

As an Associate Product Manager you will be required to: 

• Shape a compelling vision and strategy for your part of our product, based on a deep understanding of users’ needs, the market and the competition 
• Define and align meaningful objectives and key results and own the roadmap for your domain 
• Formulate hypotheses that help validate what experiences to design, implement, run and evaluate product experiments to reach your objectives 
• Ensure that valuable features, enhancements, and bug fixes are prioritized and shipped, making thoughtful product decisions along the way, and sharing insights with the rest of the company 
• Manage internal and external stakeholders 
• Set the priorities for a cross-functional product team on a day-to-day basis, prioritizing sprints, removing blockers and ultimately building and owning a product with a real impact on our users 
• Be the expert in knowing who your customer is and what problems you are solving for, always taking decisions in favour of the customer 
• Be ultimately responsible for making that product valuable and viable 

Requirements

• Ideally previous experience as Product Manager
• Experience in taking a product from concept to launch, creating product roadmaps, driving UX decisions 
• Experience at a high growth company 
• Experience working with consumer facing products, and it is a plus if it is in healthcare! 
• Improving product KPIs that are directly impacting revenue metrics 
• Strong business acumen, attention to detail, strong analytical mindset and a passion for solving problems 
• Ability to build trust with key stakeholders to align multiple teams and deliver on strategic initiatives; experience working with internal and external stakeholders 
• Data driven, who use numbers to back up priorities and estimate impact before implementation begins of new initiatives 
• You have good verbal and written communication skills, ability to clearly communicate your product vision in simple and easy to understand language for a broad audience, including senior management, your teams, as well as colleagues from within and outside the team 
• You are an empathetic product manager and are genuinely excited about our mission 

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• In this role, you will be responsible for Reliance Family Clinics (RFC). You will work on the products that empower our Clinical team to perform their work as efficiently as possible, ultimately improving the user experience patients have when visiting our clinics.
• To this date, we have clinics and pharmacies located in Lagos, Abuja, and Port Harcourt.
• The scope will be wide and exciting, ranging from improving the EMR to ease our clinical staff in their daily work, enhancing the pharmacy inventory to ensure that we can handle the growing demand for prescriptions from both telemedicine and clinics and empowering the team to perform more tests internally.
• If you are passionate about improving the healthcare system in emerging markets, this is the role for you as you will have a direct impact daily. 

Responsibilities:

As an Associate Product Manager you will be required to: 

• Shape a compelling vision and strategy for your part of our product, based on a deep understanding of users’ needs, the market and the competition 
• Define and align meaningful objectives and key results and own the roadmap for your domain 
• Formulate hypotheses that help validate what experiences to design, implement, run and evaluate product experiments to reach your objectives 
• Ensure that valuable features, enhancements, and bug fixes are prioritized and shipped, making thoughtful product decisions along the way, and sharing insights with the rest of the company 
• Manage internal and external stakeholders 
• Set the priorities for a cross-functional product team on a day-to-day basis, prioritizing sprints, removing blockers and ultimately building and owning a product with a real impact on our users 
• Be the expert in knowing who your customer is and what problems you are solving for, always taking decisions in favour of the customer 
• Be ultimately responsible for making that product valuable and viable 

Requirements

• Ideally previous experience as Product Manager
• Experience in taking a product from concept to launch, creating product roadmaps, driving UX decisions 
• Experience at a high growth company 
• Experience working with consumer facing products, and it is a plus if it is in healthcare! 
• Improving product KPIs that are directly impacting revenue metrics 
• Strong business acumen, attention to detail, strong analytical mindset and a passion for solving problems 
• Ability to build trust with key stakeholders to align multiple teams and deliver on strategic initiatives; experience working with internal and external stakeholders 
• Data driven, who use numbers to back up priorities and estimate impact before implementation begins of new initiatives 
• You have good verbal and written communication skills, ability to clearly communicate your product vision in simple and easy to understand language for a broad audience, including senior management, your teams, as well as colleagues from within and outside the team 
• You are an empathetic product manager and are genuinely excited about our mission