Fresh Jobs at Realty Point Limited

Job Description

• Creative Design Executives work with other members of their marketing and creative departments to visually convey a particular message, idea or concept.
• They rely on their knowledge and proficiency with current graphic design programs to produce graphic art and visual materials for promotions, advertisements, websites, videos, packaging and other mediums.

Job description include and not limited to:

• Meet with clients or the art director to determine the scope of a project
• Use digital illustration, photo editing software, and layout software to create designs
• Create visual elements such as logos, original images, and illustrations to help deliver a message
• Design layouts, including selection of colors, images, and typefaces
• Present design concepts to clients or art directors
• Incorporate changes recommended by clients or art directors into final designs
• Review designs for errors before printing or publishing them

Required Skill Set
Knowledge of graphic design software and tools, including:

• Adobe InDesign, CorelDRAW, QuarkXPress, Adobe Illustrator, Adobe Photoshop and Adobe Dreamweaver
• Ability to work with programming scripts, including XML and HTML
• Understanding of the printing process and specifications
• Familiarity with production and rendering methods, including drawing, offset printing, photography, interactive media
• Creative thinking skills
• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines

Qualification Requirement

• A minimum of HND or Bsc. Degree from an accredited university.

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Job Description

• The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. prepare correspondences and fulfill customer needs to ensure customer satisfaction.
•  The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions
Include but not limited to:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Manage incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail
• Greet customers warmly and ascertain problem or reason for calling or visiting
• Assist with placement of refunds, or resales
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Answer questions about terms of sale
• Act as the company gatekeeper
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Work with customer service manager to ensure proper customer service is being delivered
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals

Qualification Requirements

• Minimum of OND in any related discipline

Other Requirements:

• Proven customer support experience and track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Top Skills & Proficiencies:

• Customer Service
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Computer Skills